A room is either smoking or non-smoking. It cannot be both.
I arrived late in the evening and noticed a stench in the room, but let it slide. The next night upon arriving back to the room, I noticed the same stench. And when I sat on the sofa, I saw a cigarette burn!
I called the front desk and they confirmed that this room was "sometimes" used as a smoking room. Sometimes? Apparently they crack a door and run a fan and call it good. They said they had no rooms to move me around.
Staff said they would note this on my account. Umm... it is on the profile from when the room was booked.
What if I was asthmatic? What if I had brought my kids? For $170/night I would like to have a room that doesn't smell like a late night at a bar.
The hotel was otherwise nice enough, no other complaints. Breakfast was fine. Dinner in the lounge was pretty good, if overpriced. Just be aware that if they send you down the hallway past the check-in, you are headed to "Sometimes" smoking rooms.
I likely won't have a choice where to stay on the next visit to town, but I guarantee you if I am stuck in a "sometimes smoking" room, I will demand a refund and find the next hotel on the street.
- Official Description (provided by the hotel):
- The DoubleTree Suites by Hilton Bentonville is Arkansas' premier facility in Bentonville. Our hotel offers convenient and easy access to I-540.Our facility offers easy access to Walmart Headquarters, just 2 miles away! Other corporate offices nearby include Tyson Chicken and J.B. Hunt! If you are here for leisure, attractions such as the Crystal Bridges Museum, Pea Ridge National Military Park, Beaver Lake, and Walton's 5&10 are nearby!Our hotel offers two-room suites with separate bedroom and living areas, downtime in our indoor pool and whirlpool, dining and beverage options at Bistro 301 and 3ZERO1 Lounge, and a warm signature DoubleTree cookie anytime your heart desires. Come stay with us at the DoubleTree Bentonville. ... more less
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