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“Great hotel for visiting Crystal Bridges”

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21c Museum Hotel Bentonville
Ranked #1 of 22 Hotels in Bentonville
Certificate of Excellence
Memphis, Tennessee
Level Contributor
189 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Great hotel for visiting Crystal Bridges”
5 of 5 bubbles Reviewed April 24, 2013

Our museum group stayed here while visiting Crystal Bridges Museum..It is a charmer. Contemporary art is everywhere. The bar and restaurant are excellent and you can walk to the museum through the woods easily.

  • Stayed March 2013, traveled with friends
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Helpful?
Thank ORGMemphis_Tennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel G, General Manager at 21c Museum Hotel Bentonville, responded to this review, April 25, 2013
Dear ORG Memphis,
Thank you so much for your kind review, it was a pleasure to have you and your museum group with us. We are glad you where able to enjoy the trail leading to the Crystal Bridges Museum as it is the perfect introduction to this stunning place. We all hope to have you all come back to Bentonville soon.
Emmanuel Gardinier | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
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English first
Lincoln, NE
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

We traveled to Bentonville to see Crystal Bridges museum, arrived on a Sunday night after 7 and found little open (but see my review on Pho Thanh Vietnamese restaurant). Walking around the empty, dark town square, we stumbled upon 21C, only because we noticed this unusual "basketball hoop tree" When we asked "what is this place?" a friendly doorman invited us in to "experience" a new concept in "hybrid 24-hour museum, bar, and hotel." and Oh My what an experience it was. From the very innovative drink menu (highly recommend the 5&Dime in salute to the original Walton 5&Dime on the town square) to a truly amazing art collection. Eight or nine "galleries" (including the hotel reception room which one would never recognize as such) contained the most amazing artwork we had ever seen. The exhibits are changed every now and then (we were told) but we experienced (cant say just viewed, at is was totally amazing EXPERIENCE) the exhibit Hybridity, The New Frontier. This is up through June 2013 I think. Even if we had done NOTHING ELSE on this trip, this place was worth the drive from anywhere.

We went back the next day (to make sure we weren't just dreaming) and asked to see some rooms. These are the most amazing rooms I've ever seen in any etiquette hotel--much of the furniture is designed by the architect who designed the building (itself incredible), the rooms are right out of Architectural Digest with chaise lounges, original artwork, and quirky touches like black light "nightlights" in the bathrooms and yellow rubber duckies in the over the top tiled bathrooms. While we did not stay here (big mistake, but we didnt know it existed until we stumbled upon it, the staff was super friendly, helpful, engaging...obviously loving their jobs and totally dedicated to a world-class guest experience.

There is generally a waiting list for this hotel, so dont think you can just drive up and get a room. But prepare to be delighted, surprised, and if you have my reactions, totally awestruck. Be sure and plan plenty of time to just "hang out" in the hotel--something I've rarely said in a hotel review.

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
Thank ElizabethN234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel G, General Manager at 21c Museum Hotel Bentonville, responded to this review, April 25, 2013
Dear Elizabeth N,
Your delight with our property makes us truly happy you "stumbled upon 21c" on your recent visit to Bentonville. We love to read of a first time visitor who discovers us and is "totally awestruck" by our service, ambiance, rooms, and amenities! Your comment that "the staff is totally dedicated to a world-class guest experience" is an exceptional compliment to our team. We are honored and grateful for your recommendation that we are "worth the trip in itself". As you mentioned, our art exhibits will change in the future, so we hope we can welcome you back for a different art experience. Thank you again for your detailed and gracious review!
Emmanuel Gardinier | General Manager
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Bentonville, Arkansas
Level Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed April 20, 2013

The 21c Hotel in Bentonville is amazing - the quality of rooms and the service you get, along with the amazing art throughout the place, makes this a top class hotel that would not be out of place in any major city in the world. For the Hotel alone the score would have been a 5 out of 5.

As you walk around the hotel you will see large green penguins dotted around the place. These are also part of the hotel 'staff', and you are encouraged to take them with you, have one sit with you in the bar or restaurant, and they are a great talking point and quirky addition.

The bar area is also fantastic - modern, quirky artwork on the walls, great service from the bar staff and waitresses, and a great selection of drinks. Prices are a little pricey for some of the drinks, so watch out for that if you are having an night at the bar. But again, this the bar would not be out of place in any top spot in any top city.

The Hive restaurant though is where things are a little disappointing. Don't get me wrong - the food is good. But for some reason it just does not live up to the class and expectations that the rest of the hotel sets - the presentation was great, but was let down by being somewhat bland (apart from the side dishes, which were actually better than the main dishes). There are several restaurants close by that the Hive could take a few lessons from.

My recommendation for anyone coming to Bentonville - stay at the 21c, drink at the 21c, eat at the Tusk & Trotter !

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Jez G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel G, General Manager at 21c Museum Hotel Bentonville, responded to this review, April 21, 2013
Dear Jez G,
As a Top Contributor, we are thrilled to hear that you appreciated our property, and feel that 21c is "amazing" and "top class". Our beautifully appointed rooms, fantastic public spaces, and superior service are some of our finest attributes. As you mentioned, our green penguins are important members of our team and we are so pleased you enjoyed visiting with them! On behalf of them, and the rest of our staff, thank you again for your time and complimentary review. We hope to welcome you back soon.
Emmanuel Gardinier | General Manager
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Silverthorne
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 18, 2013

The 21c Museum Hotel is quite an experience for a weary traveler. We were met by a friendly staff after a day at Crystal Bridges Museum. The furnishings and art are a feast for the eyes. THe room was simply decorated in a clear contemporary style. Lovely linens. All in all, you do want to stay here. It is an easy walk to the CB Museum along a beautifully landscaped trail.

Stayed April 2013, traveled with friends
Helpful?
1 Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel G, General Manager at 21c Museum Hotel Bentonville, responded to this review, April 19, 2013
Dear Nancy P,
Your gracious description of our property was greatly appreciated. We are so pleased you enjoyed our unique hotel concept and courteous service. We are proud of our large rooms designed to enhance our guest's comfort. On behalf of our team, we thank you for your kind recommendation to fellow Trip Advisor readers to "stay here". We hope you will visit us again soon.
Emmanuel Gardinier | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontotoc, Mississippi
Level Contributor
168 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed April 11, 2013

This was my first experience at an Art Museum and Hotel. Nothing about the Hotel resembles a conventional Hotel. The experience started wonderfully from the moment we pulled up to the Hotel. We were met be a wonderful group of Bell Hops. All our luggage was removed and quickly taken to our rooms. The Lobby is filled with unique displays of art and scultpure. My room was large and nicely furnished The bathroom was tremendous. Top quality toiletries and a large walk in shower that was great. Breakfast was some of the best pancakes I have ever eaten. Location of the Hotel is just off the downtown square. Great location in a very nice downtown. Only concern I had was the $200 hold on my card that I was not aware of. Signed nothing and did not give permission to put a hold on my account. I am planning a trip back here in September.

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
1 Thank Food_man56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel G, General Manager at 21c Museum Hotel Bentonville, responded to this review, April 12, 2013
Dear Food_man56,
It was a pleasure to have you with us, we would like to thank you so much for your review, it really helps us to improve our service and make certain your future visits will be even more enjoyable. I would like to apologize personally for the miscommunication concerning the deposit, I have already taken the necessary steps to insure that this type of situation will not happen again. In the hope that we will be able to welcome you again, please accept my best regards.

Sincerely,

Emmanuel Gardinier | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

I stayed two nights in 21c Museum Hotel and it was perfect in every way--the room, the friendly very helpful staff, and "The Hive" restaurant had incredible food. The green penguins that were "around in various spots" were whimsical and fun. I liked that The Crystal Bridges Art Museum was within walking distance.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank Cydney2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel G, General Manager at 21c Museum Hotel Bentonville, responded to this review, April 9, 2013
Dear Cydney2011,
All of us at 21C are honored and humbled with your description of our property as a "fabulous hotel", that you found us "perfect in every way, and that The Hive's food was "incredible". We constantly strive to exceed our guests expectations, and are very happy to know we succeeded on your visit. We appreciate your choosing to stay with us, and hope we can welcome you again in the future. Once again, thank you for your excellent review.
Emmanuel Gardinier | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
145 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

The 21c is on the edge of the Bentonville town square and just off the path to the Crystal Bridges Museum, rendering it an ideal location for visiting the main attraction of the city. The hotel is new and unusual. There is contemporary art throughout and, according to the employees, changes often. The public area on the main floor is well done with galleries throughout. There is a fire pit outside off the lobby, which in nice weather would be a fun place to sit in the evenings. Our room was good sized with a nice bathroom, plush towels, and good bed. There is a small sitting area and table in the room.

The staff is helpful and knowledgeable about the area, restaurants, and the museum. If your trip is to visit Crystal Bridges stay here. If your trip is business (Walmart), I would still suggest this hotel. It is fun, comfortable, and the service is great.

Room Tip: I would opt for a higher floor to get a better view of the surrounding area.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 688DavidR688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel G, General Manager at 21c Museum Hotel Bentonville, responded to this review, April 9, 2013
Dear David R,
We greatly appreciate your outstanding 5 star review, and agree that our downtown square location and unique proximity to Crystal Bridges make us the perfect place for discovering all of our city's attractions. Our well-designed rooms, fun atmosphere, public galleries, and attentive staff are part of the heart and soul of our property. We are very pleased that you enjoyed your stay with us, and that you recommend us for both business and leisure travelers. Thank you again for your positive comments!
Emmanuel Gardinier | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 21c Museum Hotel Bentonville

Property: 21c Museum Hotel Bentonville
Address: 200 NE a St, Bentonville, AR 72712-5360
Phone Number:
Location: United States > Arkansas > Bentonville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 22 Hotels in Bentonville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — 21c Museum Hotel Bentonville 4*
Number of rooms: 104
Official Description (provided by the hotel):
Located on the northeast corner of the Bentonville town square and a short walk to Crystal Bridges Museum of American Art, 21c Museum Hotel Bentonville is a 104-room boutique hotel, contemporary art museum, cultural civic center, and home to The Hive restaurant. Stay with us and the iconic Green Penguins. ... more   less 
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