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“Good” 4 of 5 bubbles
Review of Hilton Garden Inn Bentonville

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Hilton Garden Inn Bentonville
Ranked #4 of 22 Hotels in Bentonville
Certificate of Excellence
Weaubleau, Mo
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good”
4 of 5 bubbles Reviewed October 17, 2013

Great hotel but have jacked the prices and cut the services since we started staying there 5 years ago for Bikes, Blues and BBQ. Noticed a huge drop in bikers staying this year from years past and we won't be going back again either.

  • Stayed September 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bigkenn2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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414 reviews from our community

Traveler rating
    233
    113
    45
    15
    8
See reviews for
100
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Sheridan, United States
2 reviews
4 of 5 bubbles Reviewed October 16, 2013

Hilton Garden Inn Bentonville is a nice hotel. We stay there because it's close to Promenade. Also stay there from time to time to go to Arkansas Razorback football games. Fayettevile is about 20 miles south.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 14, 2013 via mobile

My brother and I here while on a weekend trip to visit my nephew at Univ of Arkansas and attend a Razorback football game. If only the game had gone as well as my stay. The lobby, halls, stairs and room were all very clean.

Cookies in the lobby in the evening were great. Where do I get the recipe? Breakfast in the mornings was good with a nice selection of fresh fruits, coffee cake or a hot breakfast which I had.

The hotel staff was very friendly and refreshingly helpful. I really felt like the appreciated my business and I'll plan on I will staying here again when in the area.

Stayed October 2013, traveled with friends
Helpful?
Thank larioransomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
119 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed October 14, 2013

Wasn't great but definitley not bad. Rooms will need some updating soon, espicially the bathroom. The bed wasn't that comfortable but the AC worked wellw hich was ncie. No safe in the room which I hate as I have no where to put my laptop when I leave the room. Breakfast was actgually really good,service was great and you got a great hot cooked to order meal. Under the Hilton brand I gave this 3.5 as it isn't as good as the Doubletree down the street which I have 4 stars to.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AZTVLR71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springdale, Arkansas
Level Contributor
135 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed September 25, 2013

I love the Hilton Garden Inn franchise. This hotel did not disappoint. All of the normal comforts and amenities were there. The customer service was excellent. My only complaint was that our air conditioner was horribly noisy. We were tired and only staying one night so I am sure if we would have requested to change rooms, they would have accomodated us. If visiting Bentonville, I would recommend staying at the HGI.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lance S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waukegan, United States
1 review
4 of 5 bubbles Reviewed September 23, 2013

I felt right at home at the Hilton Garden Inn in Bentonville - the service was above and beyond from arrival to departure. Room service was quick, guest services was friendly, and the conference room I needed was ready and we were attended to well. I'll be back.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ashley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joplin, MO, United States
2 reviews
3 of 5 bubbles Reviewed September 17, 2013

Location is very convenient. Room quality and in-room amenities were slipshod and disappointing. Not what I usually experience when staying at an HGI. The bed was very soft and had no firmness control as advertised. It sagged in the middle making a restful sleep difficult. The clothes iron provided in the room was barely functional. I am a loyal HHonors member and this experience was a disappointment for HGI. It was not bad enough to dissuade my loyalty, just below what I am accustomed to.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Bentonville, General Manager at Hilton Garden Inn Bentonville, responded to this review, October 10, 2013
Thank you for choosing to be our guest on your recent visit to our hotel. Please accept my sincere apologies for the shortcomings you experienced at our hotel regarding the lack for certain amenities. Your experience is not typical of our hotel and not how we strive to have our guests feel.

Your business is very important to us and I sincerely hope that you give us another opportunity and consider returning again. In the meantime, if I can be of any assistance, please feel free to contact me. We are always listening to our guests!

Sincerely,
Bryan Rose
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Bentonville

Property: Hilton Garden Inn Bentonville
Address: 2204 SE Walton Blvd, Bentonville, AR 72712-3727
Phone Number:
Location: United States > Arkansas > Bentonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Bentonville
#7 Romantic Hotel in Bentonville
#8 Family Hotel in Bentonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Bentonville 3*
Number of rooms: 133
Official Description (provided by the hotel):
The Hilton Garden Inn is a 133 room hotel consisting of Standard King and 2 Queen Bedrooms, along with Junior Suites. The guestrooms include a refrigerator, microwave, Keurig Coffee System and the Serta Garden Sleep Bed. The hotel has the Garden Grill Restaurant which serves Breakfast at a charge, Dinner and Room Service. There is also the Classics Lounge where the guests can enjoy a relaxing dinner. Other amenities include an indoor pool and fitness center and complimentary laundry room and complimentary business center for the guests. The hotel is conveniently located on Walton Boulevard just a few blocks from I-49, making it easy access for the guests. ... more   less 
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Also Known As:
Hilton Bentonville
Bentonville Hilton Garden Inn

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