We booked way in advanced 6 rooms with the option of course to cancel in advance any rooms we did not need. I called at least two weeks prior to arrival indicating I would release two of the rooms but wanted to hold four. No problem. I called to confirm this once again that we had four rooms....no problem again. On the day of arrival (since it was Bikes, Blues and BBQ in Fayetteville) I called to confirm once again that we would probably be late in check in and was told no problem....well, it started out being a problem. They only had us down for one room! Thank goodness we were able to all get checked in but it did take a LONG LONG time. The guy at desk was kind but feel I covered my reservation (even had confirmation number but was told should have been given confirmation number for each room which I did ask at time of booking). We got checked in but had been cleaner the last time we had stayed. Only one coffee cup in room, light bulbs burn out and no extra blanket in drawer as like stay. During our return from being out....tried to get in room and key did not work. Went to front desk to find many others there with same problem. Seems all rooms keys had been deleted and some having troubles confirming payment because needed in their room to get receipt. Very confused and must admit annoying. Coffee in lobby was constantly out and not hot when available. Lots of confusion in this stay and lack of management help. One of our members had large amount of garbage left in room under sink and left room smelling terrible from prior guest. Lots of little things went into making this 3 night stay not as pleasant as the first time there. Last morning there we went out to sit on bench and the trash can was over flowing with cans and bottles and some laying on ground. Went in to let them know and was told that it would be taken care of later once all the housekeepers arrived. Really....it was not attractive or pleasant site. They just didn't show they cared this time around. Hope it improves because it is a nice place and great location.
- Official Description (provided by the hotel):
- Home-Towne Suites of Bentonville You'll feel at home away from home at the Home-Towne Suites hotel in Bentonville, AR, conveniently located just minutes from Sam's Club corporate headquarters and Walmart corporate headquarters. Free transportation is available to and from Northwest Arkansas Regional Airport and corporate offices within a five-mile radius of the hotel. Our guest rooms include well-equipped kitchens complete with refrigerators, microwaves, ceramic cooktops and coffee makers. Non-smoking rooms are available. Get work done in the on-site business center, do laundry or barbecue in the picnic area for added enjoyment during your stay. Whether you are traveling for business, moving to the area or vacationing with the family, make the Home-Towne Suites hotel in Bentonville, AR your home away from home. ... more less
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- Also Known As:
- Suburban Extended Stay Hotel Bentonville