We came in for a late supper at around 8pm on a Saturday night in August 2013. The hostess was cheerful and said they were open until 11pm, so she seated us. The waitress was (I will withhold her name out of respect for her privacy) obviously tired, impatient, and a bit short-tempered. Someone else had brought us water, but then she appeared later with two MORE glasses of water, and plopped them down on the table, stating that she didn't know we already had water, and oh boy, now we have FOUR glasses on our table. She left, saying that if we didn't want the extra water, she would remove them later. When she finally came back, she took our order, was relatively polite but obviously wanting to be out of there. When our food came, my husband's vegetables were a joke, too little of them and poorly cooked. However, his flounder was good. My meal, however, was not. I had ordered half shrimp scampi and half coconut shrimp. My plate did have shrimp scampi on it, but it was poorly prepared, overcooked and too salty. The other half of my shrimp was plain, breaded, fried shrimp... no coconut shrimp, which Red Lobster is famous for. I hate plain breaded fried shrimp. We called the waitress over and told her about it. She then informed us that they had run out of coconut shrimp, and so the cook decided to put plain breaded fried shrimp as a substitute, assuming I would like that. Since when does restaurant staff ignore the customer when this happens? The waitress should have come immediately to tell me they were out of what I ordered, and ask me what would I like in its place, instead of ignoring me, and letting the cook slap whatever he wanted on my plate, and assume I would eat anything they put in front of me. She apologized, and suggested I accept some other type of shrimp, (spicy stuff with wasabi in it). I said no thanks, just take several dollars off the bill and leave me alone. They did deduct $4 from the bill for us. On our way out, I wanted to tell the manager what I thought of this ordeal, but he/she was nowhere to be found (naturally). So we paid and left, leaving a 15% tip instead of the usual 18-20%... which I thought was generous anyhow. In addition, the staff was mopping and cleaning up as if they were about to close, but it was not anywhere near 11pm yet. Rude staff and uneven quality of the food means we will not be returning to this establishment.
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