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“Awesome hotel”

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Hilton Garden Inn Yuma Pivot Point
Ranked #3 of 33 Hotels in Yuma
Certificate of Excellence
Reviewed February 20, 2013

This was my first stay at a Hilton Garden Inn and I was there with 70 of my closest motorcycle riding friends. Based on this experience I would not hesitate to book future destinations at a Hilton Garden Inn. The breakfast was one of the best I ever had at such a moderately priced hotel and the rooms were clean, free wi-fi and much better than I would have expected given the price. I'm hooked!

  • Stayed: February 2013, traveled with friends
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Thank dsimkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded February 21, 2013

Dear dsimkins from Scottsdale AZ,

Thank you for your recent posting for the Hilton Garden Inn Yuma. We appreciate your feedback.. and your comments about the "Awesome hotel". Thank you for the comments about your stay with your 70 closest motorcycle riding friends, and the experience you shared with them. In addition, I have shared your comments about the clean rooms and the free wi-fi with our team. We will make sure that in the future we continue satisfying all of your expectations. Thanks again, and we look forward to hosting you in the future.

Sincerely yours,

Jeff Hirsch
General Manager
Hilton Garden Inn
310 N. Madison Ave
Yuma, AZ 85364
(928) 783-1500
jeff.hirsch@hilton.com

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633 - 639 of 781 reviews

Reviewed February 18, 2013

Totally enjoyed Yuma Pivot Point. Remarkably courteous staff made the stay pleasantly comfortable at the well appointed hotel...I would look forward to returning.....great breakfasts with especially accomodating wait staff..

Room Tip: I like the high floor rooms ,as a tourist, can see the distant landscape....4th flr
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  • Stayed: February 2013, traveled with friends
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Thank hikerfella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded February 21, 2013

Dear Hikerfella from Scottsdale, AZ,

Thank you for your recent posting for the Hilton Garden Inn Yuma. We appreciate your feedback.. and your comments about the "Pivot Point stay was most comfortable". In addition, thank you for the comments about our courteous staff, especially concerning your breakfast experience. I have shared your comments with our team. In addition thank you for the room tips and your preference of having a 4th floor room with a view, Thanks again, and we look forward to hosting you in the future.

Sincerely yours,

Jeff Hirsch
General Manager
Hilton Garden Inn
310 N. Madison Ave
Yuma, AZ 85364
(928) 783-1500
jeff.hirsch@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

I will qualify my "excellent" rating by saying excellent for a small to medium town, and probably the best choice in Yuma. It was new, so that probably helped a bit. But the service was wonderful. The fully cooked breakfast was a pleasant surprise. And the coffee was even pretty darn good. We would definitely stay there again if we are innYuma.

Stayed: February 2013, traveled with friends
Thank MargoBoster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded February 21, 2013

Dear MargoBoster from Scottsdale, AZ,

Thank you for your recent posting for the Hilton Garden Inn Yuma. We appreciate your feedback.. and your comments about the "the hotel being a "nice surprise." In addition, thank you for your comments about your stay and that we are the best choice in Yuma. In addition, I have shared your comments about your breakfast experience and the wonderful service you received from our team.. Thanks again, and we look forward to hosting you in the future.

Sincerely yours,

Jeff Hirsch
General Manager
Hilton Garden Inn
310 N. Madison Ave
Yuma, AZ 85364
(928) 783-1500
jeff.hirsch@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

Been there several times and will stay there again when in Yuma. No room service, but can take breakfast to the room. Love having breakfast in bed and they do prepare a great breakfast. Breakfast in bed is a wonderful way to start the day. We usually eat dinner out, but did have one dinner there. Dinner was good, service was excellent. Very friendly staff. My big complaint is the bar had no champagne!

Stayed: February 2013, traveled with family
Thank Linda C R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded February 21, 2013

Dear Linda C R, from Sacramento, CA

Thank you for your recent posting for the Hilton Garden Inn Yuma. We appreciate your feedback.. and your comments about the "Great Place to Stay while in Yuma". Thank you for the comments about your stay and the excellent service and friendliness of our staff. In addition, I have shared your comments about your dinner experience with our team. We will make sure that in the future we always have champagne available at the bar. Thanks again, and we look forward to hosting you in the future.

Sincerely yours,

Jeff Hirsch
General Manager
Hilton Garden Inn
310 N. Madison Ave
Yuma, AZ 85364
(928) 783-1500
jeff.hirsch@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2013

2nd visit to the hotel for a meeting. Staff was very helpful and rooms are nice. No complaints from me! Business center and exercise facilities were as expected (love that you can make copies without a charge) Conference center was great. Would highly recommend for individuals or business travelers. Though I did not get a chance to get out and about, the location was very convenient.

  • Stayed: February 2013, traveled on business
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Thank Holley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded February 21, 2013

Dear Holley S from Phoenix, AZ,

First of all, thank you for returning to the hotel and thank you for posting information about your experience. We appreciate your feedback.. and your comments about your stay. In addition, thank you for the positive recommendation for both individual and business travelers I also shared your comments with our staff. It takes a team effort to satisfy our guests and we have an excellent team here in Yuma. Thanks again, and we look forward to hosting you again in the future In addition,

Sincerely yours,

Jeff Hirsch
General Manager
Hilton Garden Inn
310 N. Madison Ave
Yuma, AZ 85364
jeff.hirsch@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

We spent a near perfect week in a riverfront room on the fourth floor. Everyone we met on the staff was friendly and apparently good at their job. The room was clean and comfortable. I found the mattress a bit soft and unresponsive to its control, as others have noted, but it still supported a good night's sleep. The pool and lounge areas are inviting. We usually eat a continental breakfast and found a good supply of fresh fruit, a variety of breads and pastries. Lunch (salads) was tasty.

The location is peaceful and convenient for walks in either direction along the riverfront paths, to the Quartermaster Depot mueum, and to the old town.

There were a couple of rough spots. Dinner in the restaurant is not inexpensive and our waiter was unable to provide service at a corresponding level; from the time he brought the menus, but not a wine list, till the end of the meal, when he walked away after refilling one of our four coffee cups, little went right. A friendly young man but he needs training.

The outside of our window, and its screen, bore an unappealing collection of dirt and cobwebs, suggesting that an exterior washing is past due. These are small quibbles, though, and this hotel looks after the big concerns well and is served well by its staff. We'd happily come back.

  • Stayed: February 2013, traveled as a couple
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Thank Bob2885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded February 12, 2013

Dear Bob2885 from Victoria Canada,

Thank you for your recent posting for the Hilton Garden Inn Yuma. We appreciate your feedback.. and your comments about your "enjoyable stay". I also shared your comments about your stay and the friendliness and professional manner of our staff. We have also addressed your concerns about the waitstaff at dinner, and we are in the process of going back to the basics on training. I have also addressed your concerns about the windows and have been rest assurred by our maintenance team that we will clean the walls and windows. Thanks again, and we look forward to hosting you again in the future.

Sincerely yours,
Jeff Hirsch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

Not cheap, but nice atmosphere in and out... Rooms comfy and clean. Adjustable beds (Sleep Number, I think). Would definitely stay again... (Do think the hot breakfast is good in the morning, but a bit expensive to where hotel guests should receive a discount.

  • Stayed: February 2013, traveled as a couple
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Thank Harvey-Priscilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded February 10, 2013

Dear Harvey-Priscilla from Surporse AZ.
Thank you for staying with us in Yuma, AZ and for sharing your experiences on Trip Advisor. Our mission is to provide you with excellent service and make your stay comfortable and accommodating to suit all your needs. We appreciate your kind words about the hotel. I will share your comments about breakfast with our staff. Again, thank you for your comments and thank you for your patronage. I look forward to spending some time with you the next time you stay at the Hilton Garden Inn -Yuma.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Yuma Pivot Point

Address: 310 N Madison Ave, Yuma, AZ 85364-1417
Phone Number:
Location: United States > Arizona > Yuma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Yuma
#3 Romantic Hotel in Yuma
#3 Family Hotel in Yuma
Price Range: $108 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Yuma Pivot Point 3*
Number of rooms: 132
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Yuma and wake up on the Colorado River! This new hotel is located on the Historic Yuma Crossing National Heritage Landmark and downtown Yuma's river walk. Enjoy free WiFi and great amenities like on-site restaurant and bar, heated pool and complimentary fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Yuma Pivot Point Hotel Yuma

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