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“Department of AZ Marine Corps League Conference”

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Shilo Inn & Suites - Yuma
Ranked #8 of 33 Hotels in Yuma
Yuma, Arizona
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Department of AZ Marine Corps League Conference”
Reviewed March 12, 2012

The Yuma Detachment hosted the state conference at the Shilo Inn. We booked over 50 rooms and there was not one complaint from anyone in the the conference. Everyone was totally impressed with the rooms, facilities and the staff at this location. The staff especially bent over backwards to ensure our stay was perfect. These people are the greatest, from management all the way down to the maintence and cleaning staff. Anyone planning a big function like this I would highly recommend the Shilo Inn in Yuma. You will not be disappointed.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Doug S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (151)
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NEWMARKET
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 9, 2012

In February of 2012 my wife and I were traveling from Phoenix to San Diego and decided to spend a couple of nights in Yuma which lies about halfway between the two. In researching hotels in the area, I came upon the Shilo Inn and Suites which sounded good and even had a star rating in the 2009 edition of the Fodor guide to Arizona.Can't miss, right? Wrong. This was a miss of significant proportions.

First the positives:

Okay, now the negatives:

I'm kidding of course, but not much. The positives list is short. First of all the location is excellent - right off Interstate Highway 8 and on the edge of a huge shopping centre full of great stores and restaurants. Also, the lobby looks recently renovated with granite counters on the front desk, tiled floors throughout and fairly classy furniture. And the breakfast is, well ... passable.

But where this hotel falls down badly is in the rooms. Beyond the lobby, this place is old and very tired. Halls are dingy with badly worn and stained carpets. The electronic room keys were cranky and several guests (including us) had to have them reprogrammed. When we entered our room, the first impression was dinginess with poor lighting and ... oh my ... peeling wallpaper. Again, rugs were in bad shape and the place didn't feel or smell clean.

I was impressed with the size of the room however. It was huge. But slowly it dawned on me why it was huge. Without alerting us or asking how we felt about it, they'd put us in a room designed for wheelchair access. While it's great that they have such a room, I would like to have been given a heads-up and an opportunity to pass since these rooms are a bit odd. The bathroom for example, was a big windowless shower room with a chair-height toilet in one corner. The sink was outside the bathroom and elevated considerably, a bit awkward for my 5 foot wife.

The television set was small and an old-fashioned tube-type rather than an HD flat-screen.

And finally, this is the only hotel I've ever stayed in that didn't have enough parking to accommodate all the guests. We returned about 10PM after a late dinner and had to create our own spot at the end of a row where diagonal yellow lines clearly indicated no parking. This happened even though a lot of other guests who we met at breakfast were there on a bus tour. How bad would it have been if every couple there had their own car?

One sidenote - the staff at this hotel were just okay. I went to the front desk to discuss changing rooms or even cancelling one night, but got no help at all. In fact, the clerk kind of washed his hands of any concerns because we had booked through Expedia. "No", I said. "We booked through a British outfit called Venere." Imagine my surprise when he nformed me that Venere then turned around and booked it through Expedia! Bottom line - thishotel might treat you with less care if you booked your stay through a third party.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
3 Thank DocDiP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn & Suites - Yuma, responded to this review, March 14, 2012
Dear DocDiP,

I am very sorry to hear about the inconveniences you experienced during your
stay with us. I deeply apologize to you for not exceeding your expectations.
I assure you that I will speak to the front desk staff to address the issues
you have mentioned and we will work on improving in those areas. Once
again, we are sorry for the inconveniences. I hope you will give us another
opportunity to serve you.

Sheri Doney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 29, 2012

We visit Yuma 2x per year and ALWAYS stay here and have never had any complaints :) Staff is excellent and the rooms are always clean & comfortable, continental b'fast is great! Location is perfect! If you are looking for a place, rest assured that you won't be disappointed here.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jordan0501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level 5 Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed February 14, 2012

Watch out for this dirty rundown hotel. We booked through Hotwire. This is a dirty stinky rundown ant ridden hotel that was rated a 3 star. It is not even a 1 star. We had to keep our shoes on because the carpets a filfthy. We did a load of laundry and our laundry came out with blue ink on it. By 11pm we called hotwire and told them..they were very good and moved us at midnight to the Hilton Garden. If you use a service that promises a clean room and they give you the Shilo...call immediately and get moved. Do not sleep in the bed. There are ants in the beds and on the walls and in the bathroom.

Room Tip: don't stay
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank azahunting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn & Suites - Yuma, responded to this review, February 17, 2012
Dear azahunting,

Your comments regarding the issues you experienced at Shilo Inn – Yuma are taken very seriously and will be reviewed with the appropriate staff members. These comments will be influential in our plans to take our hotel services to the next level. We value your feedback and would be pleased to have the opportunity to welcome you back to the Shilo Inn in the future.

Best Regards,

Sheri Doney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodridge, Illinois
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 27, 2012

Excellent location, while building is older, renovations have everything current. Nice pool and spa area, adequate free breakfast comparable to most others. Huge room for the money. Includes small fridge and microwave. Found everything very clean and comfortable, including beds, and friendly staff. Read other reviews about noise, could hear shower running above, or kids running in hallway, but not loud enough to disturb me. Will be back next time!

Room Tip: Only 1 elevator for 4 floors. I stayed on 2 and used the stairs alot for the exercise.
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  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank azrielk82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn & Suites - Yuma, responded to this review, January 30, 2012
Dear azrielk82,

Thank you for taking the time to write your review on your recent stay in Yuma. We appreciate it, as we do your business. We are so glad you enjoyed your visit with us and that our staff took good care of you. We hope you will stay with us again soon and wish you safe travels!



Best Regards,

Sheri Doney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shilo Inn & Suites - Yuma

Property: Shilo Inn & Suites - Yuma
Address: 1550 S Castle Dome Ave, Yuma, AZ 85365-1702
Phone Number:
Location: United States > Arizona > Yuma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 33 Hotels in Yuma
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn & Suites - Yuma 2.5*
Number of rooms: 134
Official Description (provided by the hotel):
The friendly staff at the Shilo Inn Hotel & Suites will welcome you with gracious Shilo hospitality. Each of the 134 spacious rooms and suites are tastefully decorated with southwestern furnishings. Children 12 and under always stay free with an adult at Shilo Inns. Dogs welcome. ... more   less 
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