We stayed at La Posada one night and went to the bar and restaurant for dinner. Winslow itself is not much to look at, but the hotel was a trip back in history - great artwork, beautiful. The guest room was away from the tracks (couldn't hear the nearby trains at all) and was large and well maintained. While we wouldn't make another trip to Winslow to stay there we would recommend it for a first time visitor.
The restaurant and bar were crowded. The hotel was understaffed (particularly bar staff and kitchen staff). We waited a long time after ordering and when the food ultimately arrived the food was overcooked. Credit to the wait staff and management, they recognized the problem, apologized, and immediately removed the cost of the dinner from our bill.
We travel a lot. Hotels and restaurants occasionally have a bad day or night. The La Posada hotel was good, but the restaurant and bar had a bad night. When there is a bad night it's
all about how you recover with the customer and fix the core problem. La Posada recovered well with us -- time will tell whether they can solve the staffing issue.More