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“Disappointed” 1 of 5 stars
Review of Quality Inn Near Grand Canyon

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Quality Inn Near Grand Canyon
Ranked #10 of 30 Hotels in Williams
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointed”
1 of 5 stars Reviewed June 10, 2014

Upon checked in, we were given a room where the house keeping hadn't cleaned the room after the previous guest. Went to the front desk and they had given us another room. This time, the room A/C was broken. Discovered the comforter contained lots of tiny hairs. Complaint and was given an alternative room just opposite. Once again, the comforter contained hair. On the carpet, found some bread crumbs, and someone else nails. Also the toilet and bath tub were cloaked.
At the back of the shower curtain, found a lot of long hairs. A/C was not operating well enough to cool down the room after running through out the whole night. Do not recommend to anyone. The management and staffs on this property are not doing their job. Folks, if you were looking for cheaper rate, please do not stay here.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank GeraldLLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zach P, Manager at Quality Inn Near Grand Canyon, responded to this review, June 19, 2014
Gerald, I apologize for the issues you experienced. We hold ourselves to a much higher standard and have addressed these issues with the all staff members. This is not how we want your guests stays to be and I very sincerely apologize that you did experience this.
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201 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
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Beenleigh, Queensland, Australia
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 9, 2014

After a tiresome two days at Grand Canyon, we needed somewhere to rest. This place was very nice and clean, but has no guest laundry - something we required. We were also in a room by the exit door and it was very noisy with the door banging shut.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Joanne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zach P, Manager at Quality Inn Near Grand Canyon, responded to this review, June 19, 2014
Thank you for the review Joanne. We are actually in the process of acquiring some laundry equipment so that we can add guest laundry to the facilities. Hopefully this will be complete in the coming months. Thanks again for your review.
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Auburn, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 5, 2014

We stayed 2 nights while visiting the Grand Canyon. The breakfast room was nice and clean although in the mornings it was way too crowded and kept running out of items. Far too many guests for the one attendant to keep up with, I felt sorry for her. The room was clean and quiet. Some of the public areas could use some updating and I'm not sure why the pool and spa are drained.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank teresa j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zach P, Manager at Quality Inn Near Grand Canyon, responded to this review, June 19, 2014
Teresa, thank you for taking the time to review our hotel. I wanted to let you know that the pool and spa were drained because we were in the middle of our pool remodel. It was down for some time so that we could perform these tasks. I hope that everything else was good for you during your stay.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 1, 2014 via mobile

We had to change room 3 times because the rooms more than less fall apart...
They treated us pretty bad when the receptionist lie to us that they had fix the air conditioner in one of the room, but they obviously haven't..
The only hotel with free rooms for our roadtrip and we will think through it twice next time we considering to check in at a Quality inn hotel again.


Anyhow we want to give credit to the breakfast lady who did an excellence work to always make the guests to feel welcome with a big smile at the morning! Really appreciate that!

Stayed June 2014
Helpful?
2 Thank Andreas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zach P, Manager at Quality Inn Near Grand Canyon, responded to this review, June 19, 2014
I am very sorry to hear that you experienced these kind of issues Andreas. We are working to correct all issues with the hotel in order to make each guest experience a more pleasant and comfortable one.
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Travelers are raving about these Williams hotels

Santa Fe
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed May 25, 2014 via mobile

Quality Inn
We stayed overnight after a visit to the Grand Canyon and we decided to stay here because of the location. It is about an hour from the North entrance of the park and it is near restaurants (mostly fast food). The rooms are average and a little worn, but I do have to say that the mattresses and pillows are very comfortable. So, it's a good place if you are only looking for a clean place to sleep and nothing fancy. Breakfast was a plus (waffles, eggs, sausage, pastries, etc...). I think it is more than enough to get you going when your on the road. I would stay here again if ever in the area.

Stayed May 2014, traveled with family
Helpful?
2 Thank NayaSantaFe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zach P, Manager at Quality Inn Near Grand Canyon, responded to this review, June 19, 2014
We really appreciate you review. Feedback is very important as this lets us know where we can improve. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monrovia, CA
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 15, 2014

Having just completed my my 60th birthday 'bucket list run' Grand Canyon South Rim to the North Rim and back to the South Rim 41.1 miles of spectacular trail running testing any ultra marathoners mettle. My running partner Edgar and I needed a room and it was quite late and we were quite exhausted from our Grand Canyon ultra marathon, all lodging facilities in Williams were full understandably with the Grand Canyon being an hours drive, exception being the Quality Inn in Williams, AZ which had a few rooms left. Jose the night clerk was quite friendly and there to service us, making sure our room was Ok. Our room was quite comfortable, clean, very comfortable bed quite and with a fridge/microwave in our room. Our morning breakfast was great, 'make your own waffle', eggs, sausage, fresh bagels, juice and muffins were Margarita the food hostess was exceptionally helpful, friendly and professional, making sure the food was always there, great coffee too! Great stay! Thank you management and staff at the Quality Inn Williams, Arizona! Now I know where to stay in Williams, Arizona on my way to the Grand Canyon, our 7th natural wonder of the world!

Room Tip: The front desk will suggest the best rooms for you, just ask them, they are quite helpful.
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JohnRadich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zach P, Manager at Quality Inn Near Grand Canyon, responded to this review, May 21, 2014
John, I'm so happy to hear that you enjoyed your stay with us here at Quality Inn Grand Canyon. Having a comfortable and clean hotel to rest at after your long journey is exactly why we're here. Congratulations on the 60th birthday and from the sound of your trip, you've still got a lot of youth left in you. I only wish I could pump out 41 miles like you. Thank you again for the wonderful review.
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Show Low, Arizona
Level Contributor
3 reviews
2 of 5 stars Reviewed May 13, 2014 via mobile

This is a typical two star tourist stop complete with grinding bathroom fan, broken power outlets, dust laden air conditioning and tasteless coffee.
Pluses were the new mattresses and clean open breakfast area.

Stayed May 2014, traveled with family
Helpful?
Thank Eric N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zach P, Manager at Quality Inn Near Grand Canyon, responded to this review, May 15, 2014
Eric, Thank you for the review. I apologize for the few issues you had during your stay with us. We have taken care of them and hopefully no other guest will have to experience those same issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Near Grand Canyon

Property: Quality Inn Near Grand Canyon
Address: 1029 North Grand Canyon Boulevard, Williams, AZ 86046
Phone Number:
Location: United States > Arizona > Williams
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 30 Hotels in Williams
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn Near Grand Canyon 2*
Number of rooms: 79
Official Description (provided by the hotel):
Escape to the Quality Inn Williams Near The Grand Canyon recently completely renovated located just off Interstate I-40 and near historic Route 66 conveniently located so you can access hiking, skiing, sightseeing. Board the Grand Canyon Railway nearby take a scenic ride past historic train depots and along the South Rim of Grand Canyon National Park. The Quality Inn Williams lies conveniently between the majestic sights of the Grand Canyon and Sedona known for the spectacular red rock formations, just an hours travel to each. This is an ideal location for your Grand Canyon adventure, especially if plans include Sedona, Arizona or Las Vegas, Nevada. ... more   less 
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Also Known As:
Quality Hotel Williams
Fairfield Inn Williams
Fairfield Williams
Williams Fairfield Inn

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