Our terrible experience started at check -in. After giving my credit card I was baffled that I was handed a receipt to sign for the amount due in full for our stay. I have always given a card and charged at check out. When we entered the room it SEEMED to be clean but I noticed that there was neither a Micro nor a playground as advertised. The mini fridge was there, but the tray for the ice compartment was not in place because it needed to be defrosted. I then went to the office to ask about a local diner restaurant that serves home cooked food and was directed to McDonalds. I was at this point that I realized the woman did not speak much English. (Aren’t I at an Americas Best Value Inn?) I looked in town for another hotel but it being a holiday everything was booked. The following morning I had to go to the local connivance store for coffee because the lobby did not open till 7:00. Once open, the contential breakfast consisted of mini donuts, coffee and when I asked about fruit I was told “Orjuc” It was not until we checked out that I was disgusted to the point of filing a complaint. When I was doing a final sweep to make sure nothing was left behind I looked under the bathroom sink and it was mold infested. Two of my four children could not breathe Saturday, the day we went to the Grand Canyon and now I know why. I originally thought it was because it was windy and a change in altitude. Because of this hotel our Grand Canyon experience was anything but Grand. For the rate of $144 a night I can not even say it was a value.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Priceline, Orbitz, getaroom.com and Hotwire so you can book your Norris Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Value Hotel Williams
- Best Value Williams