The staff was friendly, knowledgeable and very willing to help. The trip on the train was comfortable and fun, and you get to see one of the 7 natural wonders of the world! All in all a great experience. Williams, AZ is a pretty cool town on Historic Route 66, come early or stay late to enjoy. Also, if you are looking to save a little money, possibly take a lower cost car on the way up and then one of the more expensive ones on the way back to relax and enjoy your trip back after you “grand” day at the canyon!