Getting in to the hotel area to find the depot to pick our tickets up was a little confusing. No real signage on where to go. Boarded the train with ease. Our guy was new but you would have never known that. He was great. Good stories and he pointed things out and explained things and he was funny. He deliver water to make sure everyone was staying hydrated with the altitude change. He kept everyone engaged throughout the trip there and back. Billy the Banjo player was unique entertainment.