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“Great place to stay” 5 of 5 bubbles
Review of Grand Canyon Railway Hotel

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Grand Canyon Railway Hotel
Ranked #3 of 30 Hotels in Williams
Certificate of Excellence
GreenLeadersGold level
California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great place to stay”
5 of 5 bubbles Reviewed June 11, 2007

We have just returned from the Grand Canyon Railway Hotel where we had gone on the Canyon Limited Plus package. We were all very impressed with the friendliness of the staff from the hotel staff to the gift shop, restaurant and railway staff. They were always ready to assist and never uttered a cross word. The whole trip fell into place beautifully. The rooms were spacious and clean and comfortable. We are ready to go back again including our 18 year old daughter!!!!!

  • Liked — The convenience to the railroad and the atmosphere- gunfight was great - people friendly
  • Disliked — inconvenience in getting to the pool from the romms starting with 1300's
  • Stayed June 2007, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank vapm1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,696 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (330)
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English first
Kansas City, Missouri
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed June 6, 2007

My husband and I booked a 1-night stay with the rail trip up to the canyon. Finding the property was difficult, and we found that we couldn't get a king-size bed upon arrival because all the rooms had two standard full-size beds. The furnishings need to be upgraded in the bedroom, and the bathrooms are incredibly out-dated. The lobby fireplace was under repair and so the sitting area just off the lobby looked an utter mess. The hotel was having a "Thomas the Train" event and was busy making sure that only people who paid for that event could get into the area, but the problem was, people who wanted to get on the train, or get to the restaurant were blocked from a direct route because of it. More planning for that kind of event needs to be done and they need to consider not inconveniencing their OTHER guests. They have a guaranteed customer base that comes through their rooms, and they need to re-invest in some serious upgrades.

  • Liked — Only the Train Ride itself
  • Disliked — The bedroom, the bathroom, the location, the atmosphere and the complete lack of hospitality
  • Stayed May 2007, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cooma, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed May 14, 2007

We stayed at the Grand Canyon Railway Hotel before catching the train to the Grand Canyon (2 adults & 2 kids). Our room was very clean and comfortable. The lack of a refrigerator was disappointing but not a major issue. Staff were friendly and helpful.

As part of the package deal, we got dinner and breakfast provided at Max and Thelma's opposite the hotel. The food was okay - there was plenty of choice and the service was good. The box lunch provided the next day at the Grand Canyon (by Max & Thelmas) was pretty good.

Definately a good place to stay whether you are just passing through Williams or going on the Grand Canyon Railway.

  • Liked — Everything
  • Disliked — Lack of refrigerator
  • Stayed April 2007, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lumasabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed April 30, 2007

We purchased the Railway Getaway Plus, and upgraded to the First Class car on the train through AAA. (AAA was no problem.) The hotel staff was friendly, the room was clean and well maintained, mattresses okay, the food in Max and Thelma’s was good but not spectacular (although the coffee was excellent) and the train ride very enjoyable, despite our hostess who called us “you guys” in almost every sentence.

HOWEVER (and it is a big HOWEVER) if you are planning on actually spending any time at the Canyon, the Rim bus tour was very disappointing. We spent no more than 30 minutes actually seeing the canyon at only two spots. I would have rather skipped the poor buffet lunch and spent more time at the rim.

I would suggest that you stay overnight one night at the canyon (that's a different package) and take the park shuttle to Hermit's Rest. Otherwise, if there is more than 20 minutes between the time you get back from the Rim bus tour and when you have to get back on the train, walk the five minute walk to the Bright Angel Lodge so you can spend time some more time up at the rim itself. Had we never been to the canyon before, we wouldn't have known this because our bus driver certainly didn't tell us and there was no one there to advise anyone.

We sure felt badly for people coming from out of state or who had never seen the canyon before!

  • Stayed April 2007, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank easygoing1Arizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
116 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 bubbles Reviewed April 22, 2007

We had a great time on the 2 night 3 day Rails to the Rim package. The hotel is fine, clean and pretty comfortable--I had some issues with the mattress being a little saggy, but had a nice chair where I could read. Staff was very friendly and helpful. I liked that there was coffee and tea in the lobby all the time although it is in the room, too. We did not use the pool--it was very crowded and noisy with tons of kids. We ate at both Max & Thelma's buffet and Spencers using the vouchers. The buffet was not as bad as some of the reviews have indicated. I had the fried chicken and it was quite good. Vegetables were not exciting and pretty bland. The pork roast was pretty good, but over salted. Beware if you are watching your sodium intake! The berry cobbler was excellent and breakfast was fine. We also had simple fare at Spencers, but the menu is extremely limited, not many choices. Servers both places were friendly and accommodating. The train ride was wonderful--we enjoyed the luxury parlor car very much. The motorcoach rim tour gave us 3 different overlooks to explore and take photos, and the lunch at the Maswik was okay. This is not gourmet food, but filling and served quickly buffet style to allow us more time seeing the canyon which is absolutely spectacular. Food served to us onboard was nice as were the drinks and the entertainment. Really enjoyed the old west shootout before boarding the train. Hokey, but lots of fun.

Stayed April 2007
Helpful?
2 Thank Pesca7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 15, 2007

Our first road trip, and with11 people. We drove from SAN JOSE, CA to WILLIAMS to experience the train ride to the Grand Canyon. We had the suits and they were great, clean, and very roomy. The only thing I wasn't to thrilled about the pool. Its indood and the volume is sooooooooo loud. That's the only bad thing I have to say about this place. The lobby, resturant and bar was very nice and clean. I would totally go back to Grand Canyon Railway Hotel.

  • Stayed July 2006, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cmora5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, VA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed April 14, 2007

The hotel was okay. There was a faint odor in both rooms that suggested that cleaning was at a minimum and "air fresheners" were substituted for thorough cleaning. However, the train experience and the ride to the Grand Canyon was great and this was what we were mainly interested in anyway. When I read the warnings about the buffet at Max and Thelmas Restaurant I couldn't believe that the food could be as bad as the reviews indicated. How wrong I was! I have been in the military for 35 years and have traveled all over the world and eaten at many places; however, this eating experience was so far below what one would expect from an American restaurant that I don't have adequate words to describe how bad the food was. There is absolutely no relationship between the name of the food and the taste one expects of the food. Breakfast was acceptable - it's hard to totally destroy breakfast food. However, I assure you that the evening buffet is absolutely horrible. Save your money and don't purchase the meal package. You are better off getting a hamburger in Williams.
CAPT Norm Holcomb, Virginia Beach, VA

  • Liked — Conveniently located to train and trip to Grand Canyon.
  • Disliked — Rooms could be cleaner. Food was absolutely horrendous.
  • Stayed April 2007, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank NormVirginiaBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Canyon Railway Hotel

Property: Grand Canyon Railway Hotel
Address: 233 N Grand Canyon Blvd, Williams, AZ 86046-2563
Location: United States > Arizona > Williams
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Williams
#4 Business Hotel in Williams
#5 Romantic Hotel in Williams
#5 Family Hotel in Williams
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Canyon Railway Hotel 3.5*
Number of rooms: 298
Official Description (provided by the hotel):
Experience the luxury of a bygone era at Grand Canyon Railway Hotel. Designed to resemble the century-old train depot that housed the original Fray Marcos Hotel, our hotel is a relaxing retreat in a picturesque Western setting. The 298-room hotel is just a block away from downtown Williams and historic Route 66. Combined with a variety of amenities such as complimentary wi-fi, an indoor pool and hot tub, delicious dining options at Grand Depot Cafe and Spenser's Pub, The Grand Canyon Railway Hotel is the perfect place to stay before embarking on your grandest of journeys! ... more   less 
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Also Known As:
Grand Canyon Railway Williams
Fray Marcos Hotel
Hotel Grand Canyon Railway

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