I spent a few nights here in 2001 and thought it was suitable for the price; that's no longer the case. I'm not sure why hotels in this tiny town are so ridiculously expensive, but they are mostly upwards of $200/night. We booked the "deluxe" room. Entering the lobby, we noted the entire lobby area was cordonned off with yellow tape and plastic tarps. In essence, there was no lobby, just a small passageway to the front desk. Check in was smooth and the girl was friendly. Our "deluxe "room did not appear that deluxe to me. The toilet immediately overflowed, prompting a return trip to the front desk. While in the process of changing rooms, I asked how the deluxe room differed from the standard rooms. The reply was almost humorous - the deluxe rooms have a flat screen TV and a mini refrigerator. Who knew I'd been living in a "deluxe" house for 15 years? Certainly the extra $35/night did not merit these "deluxe" amenities. The furniture was well worn, carpet was dirty, and lighting practically non-existent.
The morning following our check in, we noticed our room keys did not work in the pool area. When I called the front desk, I was told that was because our record only had us down for a one night stay. I informed the front desk had paid for 3 nights in advance. She asked me for "proof," as if I were lying to her. Fortunately I had saved a copy of the email for her "proof." She seemed genuinely shocked I was correct on the matter. The beds were comfortable and we slept well, but not $235/night well. Noting many newer properties have sprung up in Williams, I won't be returning to this particular property. All in all, it was a comedic cacophony of errors and sloppy mistakes, not meriting this price point.
- Official Description (provided by the hotel):
- Experience the luxury of a bygone era at Grand Canyon Railway Hotel. Designed to resemble the century-old train depot that housed the original Fray Marcos Hotel, our hotel is a relaxing retreat in a picturesque Western setting. The 298-room hotel is just a block away from downtown Williams and historic Route 66. Combined with a variety of amenities such as complimentary wi-fi, an indoor pool and hot tub, delicious dining options at Grand Depot Cafe and Spenser's Pub, The Grand Canyon Railway Hotel is the perfect place to stay before embarking on your grandest of journeys! ... more less
- Reservation Options:
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- Also Known As:
- Grand Canyon Railway Williams
- Fray Marcos Hotel
- Hotel Grand Canyon Railway