I love this place. It's so different to anywhere else I have been. It's really peaceful and so relaxing. If you like riding you can trek in the desert. And if you like golf they have a beautiful golf course. The desk staff and waiting staff are very helpful and friendly. Once again loved this ranch thank you.

February had great weather cool and not hot. The casita was roomy, clean, and had a nice back door patio.The main lobby always had a nice fire in the fireplace and beautifully decorated in a western motif. A pool table for your enjoyment. The lobby staff were excellent and very helpful. The grounds are beautiful with green grass, flowers,and desert cacti. There is tennis I believe 4 hard courts. The breakfast and lunch were included. For golfers there is of course a golf course. The Buffett’s were adequate. The dinner which is more formal had a good fresh selection. For activities we did the hayride and cookout. This was well worth it. Had a great barbecue with ribs and chicken, and drinks. Had a couple of fires going where u sat around and enjoying the peaceful surrounding s. We had a wonderful guitarist singer going around singing familiar songs. It was very relaxing. Horseback riding was excellent. The horses Are well cared for and easy to ride. I enjoyed a massage afterwards the spa which was worth the $125.00 for 60 minutes. The massage was necessary after a ride. It’s popular so book early. Next day we went out on a Jeep tour of the desert. Our guide was local. And knows the area like the back of his hand. We learned so much on how to survive in the desert.

We had booked our New Year's family vacation at Rancho de los Caballeros six months prior to arrival with high expectations based on the many positive reviews on TripAdvisor. Unfortunately, we left Rancho de los Caballeros utterly disappointed with our 4-day, 3-night stay there.

Our family (with two children ages 8 and 11) is no stranger when it comes to guest ranch vacations. We've visited guest ranches in Arizona for three winters in a row the past three years. Sadly, Rancho de los Caballeros fell short compared to the other ranches by a long shot.

Before I dive into details, let me just preface by saying that I've written 250+ reviews on TripAdvisor, and very rarely do I give a 2-star rating to any business (this is only the 7th). I do not write retaliatory reviews. I believe in giving the business a chance to fix or address our concerns privately before I write a negative review. Regrettably in this case, every single negative experience I'm describing below has been brought up to Rancho de los Caballeros management but no efforts, in fact, zero communication has been made to answer our feedback (since we left Rancho de los Caballeros more than two weeks ago). Everything I've written here were captured on a guest comment card that we took 20 minutes to hand write the day we checked out, which was given to the front desk with the explicit instruction to deliver to the management. It is evident to us that the management at Rancho de los Caballeros simply does not care about guest experience.

Now let me run down the list of issues we experienced during our stay:
- On our reservation form we specifically requested no down bedding due to allergies. Upon arrival, all the pillows and comforters in our two rooms were down/feather. We had to call housekeeping to have everything swapped.
- Most of the staff were friendly, but coordination between staff members and staff familiarity with ranch policies were seriously lacking. There were many instances where the same question asked of the front desk and other ranch staff yielded conflicting answers. Also, the ranch information guide (the binder on the guest room desk) contained outdated info. One time when we asked the Kids Club staff to confirm something we read in the guide pertaining to the kids program, the staff said she didn't know such guide existed and the information that we repeated from the guide is wrong.
- On our third day at Rancho de los Caballeros, I got really sick from foodborne illness that I suspect was the result of eating a particular fish dish at dinner. I do not want to go into gross details, but what transpired was I ended up lying in bed for nearly 36 hours straight. When my wife told several staff members of my predicament, no one apologized.
- On our last day, our son went on a morning horseback ride, and at one point during the ride he asked for water, made sad and upset faces while moaning, yet both wranglers leading the ride made no attempt to check in with him. It turned out he got food poisoning also. He ended up soiling his underwear (while on the ride), and vomited twice thereafter before we left the ranch. It took him 36 hours for things to get back to normal.

Clearly, our family vacation was a disaster at Rancho de los Caballeros. What bothered us more than the fact that two of us got ill (most likely the result of eating ranch food), was the complete lack of effort on the part of management to reach out to us after we provided written feedback on our negative experience.

Before I close, I do want to acknowledge a couple of positive aspects of Rancho de los Caballeros. First, the room itself was spacious, clean, and nicely decorated in southwestern motif. Second, wrangler Debbie was super pleasant and nice.