Worst place I've ever stayed. The first rooms they tried to book us into the doors wouldn't open or close without problems. The first room smelled REALLY awful and the second we couldn't even get it but you could push the door about 1/2 inch before the latch caught it to keep from opening. When we went to the office about this they said they were booked but put us in a w/c accessible room. The girl told us that they were booked that night but they could get us in with an upgrade for 2 rooms in suites the next night she just had to talk with the manager; make sure we checked later. We did and were told the manager hadn't called back to check the next morning. We were put off till that night when we were told to talk with a girl that said she was the manager, she was rude, had a smirk on her face the whole time and was very condescending. She said nothing was available and she was going to put us back into the original rooms. We tried to tell her what we were told but wasted our breath. She went to the other room saying she had to speak to the general manager (I would like to speak with that person) she was gone maybe 2 minutes, came back and said there was nothing she could do for us. The rooms are not nice, they are not clean, they smell, the doors can probably be broken into easily, there was no counter space for a w/c person to put their things while in the bathroom or shower and the staff is rude. If I was this company I would be retraining this staff and they are chasing customers away. I would never stay here again, I will recommend to everyone not to stay here.
- Official Description (provided by the hotel):
- Nestled in an idyllic Grand Canyon, Arizona setting, the pet-friendly Red Feather Lodge provides vacationers with affordable accommodations, personal service and easy access to golf, hiking, horseback riding as well as the spectacular attractions of Grand Canyon National Park. Please note: We are in a rural part of Arizona with no fiber optics. However, we dp provide the best wi-fi we can at no charge to guests ... more less
- Reservation Options:
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- Also Known As:
- Red Feather Hotel Tusayan
- Hotel Red Feather