Booked in advance and fully prepaid for a room for 3 nights through a third party website.
Checked in, and CC was taken for "incidentals". What I was not told at time of check in was that over $500 was authorized on my CC for "incidentals." This "incidentals" pre billed and authorized total was 117% of what my three night stay was- including tax.
Spoke with front desk clerk shortly after check in thinking this was an oversight. "Cant do anything until manager comes in tomorrow" Spoke with asst manager that same evening about the problem. She agreed there was a problem, and that this was non standard and agreed to help correct the issue and would speak to (other) manager about it next day.
Nearly 24 hours elapse and I speak directly to (other) manager about the matter. She knows nothing of the issue and indicates that she cannot or will not do anything and then tries to pass the buck onto accounting. No sale.
Senior? Manager then tells me that "I'M JUST INTERESTED IN DEBATING THE ISSUE WITH HER". I explain that I'm not, but that I'm interested in getting the problem that they caused fixed.
So here's the summary-
1) Hotel on more than one occasion agreed that this was their problem, and said they would look into it. They didn't.
2) When I pressed them to fix their problem and make things right for me, they were surly, rude, and behaved as though they could care less.
Good Job, Best Western Tusayan. I won't be back and will encourage everyone I know who travels to Grand Canyon not to stay on your property.
- Official Description (provided by the hotel):
- At the Best Western Premier Grand Canyon Squire Inn, we're proud to be the finest property at The Grand Canyon in Tusayan, Arizona. Moments away from the South Rim entrance to Grand Canyon National Park, our property offers all the amenities you expect and deserve from a fine hotel. We are pleased to provide you with the ultimate Grand Canyon hotel experience. Allow us to anticipate your every need here at the South Rim, the heart of Grand Canyon's National Park. By day, let your senses come alive in the unique ecosystem of the Grand Canyon and the high desert of the Coconino Plateau. By night, come home to the genteel oasis of the Best Western Grand Canyon Squire Inn. Whether your trip to the canyon is a once-in-a-lifetime adventure or a much needed escape to nature, make us your first and only choice for lodging. Our warm, relaxed ambiance is the perfect end to a day in the magnificent American Southwest. With a variety of dining and entertainment choices on our expansive grounds, we're sure to please guests of all ages. Our array of guest services, magnificent art collection, fireside lounge and Family Fun Center will make us your favorite place to unwind. Our beautifully appointed rooms were designed with your complete comfort in mind. At our Grand Canyon hotel, you can experience an exquisite sunset, relax under the stars and wake up to a spectacular sunrise when lodging with us. The Best Western Grand Canyon Squire Inn offers an unexpected grandeur, uniquely suited to a Grand Canyon South Rim hotel. We promise you a remarkable, memorable experience at the Grand Canyon, one of the premier world heritage sites. Electric car chargers available. We have a limited number of pet-friendly rooms available. A pet-friendly room reservation is required. The pet friendly rate is $20.00 per day. A refundable cleaning and damage deposit of $50.00 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning. ... more less
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- Also Known As:
- Best Western Premier Grand Canyon Squire Hotel Tusayan
- Best Western Tusayan
- Best Western Grand Canyon Squire Inn
- Tusayan Best Western
- Best Western Grand Canyon National Park
- Grand Canyon National Park Best Western