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“Very Pleasantly Surprised”

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Holiday Inn Express Grand Canyon
Ranked #3 of 6 Hotels in Tusayan
Reviewed March 24, 2013

Great location just outside south entrance to park. Recently upgraded rooms (at least in rear building). Excellent staff that repeatedly worked to meet all expectations. All at a very budget-friendly cost. It will be my hotel of choice on next visit!

Stayed: March 2013, traveled as a couple
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,262 - 1,268 of 2,858 reviews

Reviewed March 23, 2013

Our room was average - nothing remarkable, a little rundown, but more or less comfortable. The front office staff were very helpful with giving us information on visiting the Grand Canyon. The breakfast in the hotel is very good. The hotel is very conveniently located - it is about a 5 minute drive to the national park entrance, and about another 10 minutes to get to the visitor centre.

  • Stayed: March 2013, traveled with friends
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Thank Maheshwari29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grand Canyon, responded to this reviewResponded April 7, 2013

Dear Maheshwari29,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2013

We booked this property when we could not get one in the village at a decent price. This is close to entrance and park-- as well restaurants .the rooms were very clean updated. Would stay again. Great breakfast!!

Room Tip: Pleased with king rooms.
  • Stayed: March 2013, traveled as a couple
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Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

This hotel seems to be existing on location alone. The rooms are small, sparsely equipped, and lacking Internet connectivity (though they advertise free wi-fi). They overcharged us from the agreed upon rate, though they did refund the difference when we noticed it. Can't recommend this one. Breakfast room was extremely over crowded.

  • Stayed: March 2013, traveled as a couple
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1  Thank ILPat_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grand Canyon, responded to this reviewResponded April 9, 2013

Dear ILPat_12,

Thank you so much for taking the time to leave us your feedback, we value your loyalty to our brand and hotels. Please accept my sincere apologies for the shortcomings you have experienced during your stay. We are relieved that the hotel refunded the overcharge in your bill. Nevertheless, we appreciate you bringing this matter to our attention. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013 via mobile

Looked at best western & was deterred that it was a little more expensive & it was having serious Internet connections. We found the HI express to be a standard hotel...with no frills but basic standard, clean accommodation. The one negative was the paper thin walls where we could hear the muffled conversation & tv of our neighbors.

My parting tip is to have dinner at Coronado restaurant at the Best Western...the menu was surprisingly tasty & fresh!

  • Stayed: March 2013
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Thank Camnicsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grand Canyon, responded to this reviewResponded April 8, 2013

Dear Camnicsydney,

Thank you for taking the time to express your thoughts and concerns regarding your recent stay with us. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare

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Reviewed March 9, 2013

In my opinion, with the nearby lodges in the park, this Holiday Inn must have felt it did not need to try too hard. The rooms were pretty basic, not a lot of room, no fridge or micro, and poor internet. TV had just a handful of channels, and the bathroom was small. Overall our stay was comfortable enough, and the staff were friendly, helpful, and ambitious. The breakfast in the morning was excellent, and the attendant on duty was working hard to keep it that way with the large number of guests there at that point in time. Overall a good place to stay, but I will try somewhere else If I pass through again.

Room Tip: There is a newer outbuilding likely open in the Summer. Might be worth inquiring about.
  • Stayed: February 2013, traveled with family
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2  Thank Widmarsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grand Canyon, responded to this reviewResponded March 24, 2013

Dear WidmarshSK,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2013

This is typical and very good HIExpress where we have stayed durin our GC exploration. Perfect location, great mini-suite. Very loud, anyway, you are in Express. Alnmost no internet connection because of the issues in the town.

  • Stayed: February 2013, traveled with friends
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4  Thank alexzhdanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Grand Canyon

Address: Highway 64, PO Box 3245, Tusayan, AZ 86023
Phone Number:
Location: United States > Arizona > Tusayan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Tusayan
Price Range: $116 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Grand Canyon 3*
Number of rooms: 196
Official Description (provided by the hotel):
The Grand Canyon Holiday Inn Express Hotel & Suites features 164 guest rooms and a 32 suite room annex. Free in-room high speed Internet access is available. We are entirely a non-smoking hotel. The Holiday Inn Express Hotel & Suites is located one mile from the Grand Canyon National Park South Rim entrance. Dining and entertainment within walking distance. 1/2 mile from the Grand Canyon Airport and Helibase. Air tours, jeep rides, raft trips, can be arranged from the hotel. Free continental breakfast from 6:30 am to 9:30 am. KidSuites Available for 2 adults and three children - Queen rooms have 4 person max, and King Rooms have 2 person max. Visit Grand Canyon, AZ and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Grand Canyon Hotel Tusayan
Holiday Inn Grand Canyon National Park
Grand Canyon National Park Holiday Inn

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