My two sisters and I went to Tubac Golf Resort for a getaway. The first suite we checked into was ok, not like we had pictured when we checked out their website. Upon settleing in our suite we found we had an univited guest, a mouse. We called the front desk and they said they weren't aware of a rodent problem (which was not true as there was already a mouse trap behind the couch). Maintanance arrived and all he did was put down two more traps. Only per our request did they clean up the mouse droppings.We decided to sit on the patio and enjoy the evening. We were only there a short time when our uninvited guest (the mouse) joined us and ran across the patio. We called the front desk again and after some discussion they recultantly agreed to move us to another suite. (They never offered to move us, we had to request it) They did send someone to help us move. The second suite was much nicer. It was up to their pictures on the web. Although, after we were in the suite awhile we discovered there were quite a few insects staying with us. We had to shake out our towels before using them and make sure we wore our shoes. Since the hour was late at we decided to wait until the morning to bring this to their attention. In the morning we stopped at the front desk and they told us the insects were due to being in the desert and the rain they had been experincing..We all live in the desert and this was not the case! The gentleman we spoke to at the front desk could care less about our problem. He never apologized and said he said he would "see" if they could find time to come and spray the suite. We went to Tubac to see the "artisian shopping " they raved about on the web. Ha! Most of the shops were closed and the ones that were open left a lot to be desired! But that's another story...Back to the resort...When we arrive back at our suite they left us a message that they had an exterminator spray. (No one ever checked back with us to see if this solved the problem, or if there was anything else they could help us with.) Although, we did not have any insects after that. We did use the services at the spa and were charged an extra "spa charge" that was not discloded before we used the service. It was not noted in the pamplet that was in our suite, only in the spa's pamplet, as we pointed out to them when we questioned this charge. This practive of hidden charges is not any way to handle a professional business. We had a special, stay three nights and get the fourth night free...After the third night we decided not to stay the fourth. The front desks respone to checking out early was, "Oh" , and after some discussion they did agree to give us a reduction in the price. They were never concerned they were losing customers or try to make any offer to make our stay more enjoyable. They really need to work on their customer service, it's not like we were staying at a cheap hotel! We were definetly dissappointed and not impressed with any part of the "resort"!
- Official Description (provided by the hotel):
- This beautiful luxury destination resort is set on 500 acres at the base of the Santa Rita Mountains in Southern Arizona, south of Tucson. The resort features 98 luxury Hacienda style accommodations, two restaurants and cantina at the golf course, a full-service spa and salon and a 27-hole championship golf course. The resort is just five minutes from the charming Village of Tubac, a world-renowned artists community. This romantic, almost secret place is still a haven for Hollywood notables, politicians, accomplished business executives, and generations of families who returned year after year. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Hotwire, TravelClick, Orbitz, Travelocity, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Tubac Golf Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Tubac Golf Hotel Tubac
- Tubac Golf Resort And Spa