Appeared to be a local hangout and we expected the food to be home cooked style -- and it was. Good food at very reasonable prices. When the bill came since the tax and gratuity was not itemized on the hand-written bill, the total did not make sense. So we had to go to the counter and ask how they arrived at the total. No customer should ever have to do that. The total on any bill must be itemized and must add up. Adding in automatic gratuities result in lower quality service and the wait staff miss out on our normal 20% tip for good service. It is a very silly self-serving policy and I would rarely visit a restaurant where I know this to be the practice.