My boyfriend and I stayed at the Toucan Nest at Costa Paraiso in July of 2007. We had originally planned to stay four nights at Costa Paraiso, travel south to the Osa Peninsula, and then stay at Costa Paraiso for another three nights at the end of our trip. However, our first four nights at Costa Paraiso more than convinced us that we would not return Here’s a summary of what happened:
•The toilet would not flush unless the tank lid was taken off. We mentioned this to Doug immediately, but it was never corrected during our stay.
•No soap, shampoo, or any basic toiletries are provided.
•Towels are scarce. Only two shabby (meaning some of them had holes the size of oranges) bath towels and one hand towel are provided each day. When we asked for more for the pool, beach, etc., we were told that none were currently available because they were in the wash.
•No water when we got up in the morning.
•No electricity when we got up in the morning.
•Water pressure in the shower was so low that it was just barely trickling out for my shower. It was also cold throughout our stay, despite Costa Paraiso’s claim of having hot water on their website.
•In the middle of my boyfriend’s shower, the water was completely off for the second time in one day. It was restored several hours later.
•Woke up to the air conditioner dripping water onto the bed.
•The maid did a poor job cleaning throughout our stay. However, she did go through our beach bag to throw away plastic water bottles that we were hoping to reuse.
•More towels with holes were provided.
•Awoke to the sound of heavy gardening (sawing, etc.) at 7 AM.
Upon check-out, we informed Doug and Jennifer that we would not be returning for the three nights at the end of our trip due to the reasons listed above. We then spent half an hour arguing with them about not charging us for the last three days. Jennifer was particularly unprofessional, raising her voice and complaining that we were inconveniencing them by canceling our reservation. Our complaints about the hotel’s shortcomings did not seem to register with Doug or Jennifer. After telling Jennifer that we would dispute any charges for the final three nights with our credit card company, and continued haggling with both her and Doug, they wound up charging us an extra $30 for our canceled reservation. Further, in addition to the 16% tax that we rightfully owed for our stay, they tacked on a 9% fee that they could not explain. If anything, given the problems we experienced, I feel that they should have given us at least a partial credit for our inconveniences, rather than us paying them any additional amount.
In summary, Costa Paraiso is not what it advertises on its website. Neither my boyfriend nor I expected deluxe accommodations, but we did expect the basics of water, electricity, a working toilet, etc. Costa Paraiso has great ocean views, but not much else.
- Official Description (provided by the hotel):
- Costa Paraiso is an oceanside boutique hotel located near Dominical on the Central Pacific Coast of Costa Rica. Surrounded by beautiful gardens, you will find several hideaways to relax along with a refreshing swimming pool. The onsite restaurant Por Que No serves delicious Tican-fusion dishes along with a Chef's Daily Special.On the beach, the hotel backs onto the north entrance to Playa Dominicalito. Only a 5 minute drive to Dominical, you have access to all the adventure tourism the region has to offer...surfing, kayaking, scuba, stand up paddleboards, canyoning, ziplining, atv, horseback riding and yoga. ... more less
- Also Known As:
- Costa Paraiso Dominical
- Costa Paraiso Hotel Dominical
- Costa Paraiso Costa Rica/Dominical