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“Great Hotel”

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The Tombstone Grand Hotel
Ranked #4 of 9 Hotels in Tombstone
GreenLeadersBronze level
Reviewed December 8, 2013

This hotel has an outdoor heated pool and a fire pit. It was neat to go out and look at all the stars because there are not many lights nearby you can see the Milky Way. The rooms were clean staff was friendly, they were showing the movie Tombstone when we checked in. Breakfast was good and they gave us a parting gift when we checked out. Close to Tombstone as well.

  • Stayed: November 2013, traveled with family
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Thank Glaciermaddison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, Public Relations Manager at The Tombstone Grand Hotel, responded to this reviewResponded December 12, 2013

Glaciermaddison,

Thank you for your response to our TripAdvisor survey. Your feedback is very valuable to our team. I see that we met your expectations in service and accommodations. I will share this with our team. However, if there are any suggestions that you may have to help us grow please do not hesitate to email them back to me for our consideration.

Thank you,
Robert S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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975 - 981 of 1,099 reviews

Reviewed December 8, 2013

Arrived on Thanksgiving afternoon the checkin girl Rainee was very friendly and told us of a place in town to get something to eat since it was a holiday and about everything in town was closed. She helped us with a map of the town and was very nice to visit with. We ended up staying 3 nights amd when we checked out on Sunday she was there being very nice and helpful

  • Stayed: November 2013, traveled as a couple
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Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, Public Relations Manager at The Tombstone Grand Hotel, responded to this reviewResponded December 12, 2013

William H,

Thank you for responding to our TripAdvisor survey. I see that we met your expectations in service and accommodations. I am glad you were able to have a pleasant stay on Thanksgiving weekend and will pass this along to our team. However, if there are any suggestions you would like to give us to improve. Please do not hesitate to email them back to me for our consideration.

Thank you,
Robert S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

We stopped in without a reservation, it was not a problem. The hotel had rooms available on the second floor. The front desk women was friendly and very informative and let us know a good restaurant to eat at (Crystal Palace) and to be back by 8pm for entertainment. The rooms were very clean and neat. The complimentary breakfast was amazing!! Fresh, hot and plenty of food for the late sleepers. We will come back next time we are in AZ. Love the parting gift.

  • Stayed: November 2013, traveled with family
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Thank cindyhouwho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, Public Relations Manager at The Tombstone Grand Hotel, responded to this reviewResponded December 12, 2013

cindyhouwho,

Thank you for your response to our Trip Advisor Survey. Your feedback is very important to our team. I see that we met all your expectations and I will pass this information along to our team. However, if you have any suggestions please do not hesitate to let us know by emailing them back to me!

Thanks,
Robert S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2013

At check iin I did not get the 2 tours which I was offered at the time of reservations. The room was very clean, housekeeping staff friendly, but the walls are VERY thin, you can hear the neighbors on each side. The heat is on so high in the hallways it is very warm in the room, had to put on the AC to cool off the room and to drown out the neighbors noise. The beds should be rotated as their is a dip on one side of the 2 beds in our room.

The breakfast had a good selection, eggs were dry and salty, pancake maker didn't work our 1st day and was not working correctly our 2nd day. I did enjoy seeing yogurt and granola, oatmeal, coffee and juices.

We usually stay at the Lookout just below this hotel, they offer fresh made to order breakfasts, walls are thicker and their service is amazing. I will not be returning here.

  • Stayed: November 2013, traveled with family
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1  Thank ambogirl24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, Public Relations Manager at The Tombstone Grand Hotel, responded to this reviewResponded December 5, 2013

ambogirl24, Thank you for your response. First, I would like to apologize for our team not meeting your expectations upon your arrival. Our mobile concierge service is a great way to review our package offerings and book them in advance. Secondly, I would like to apologize for the noise you encountered and to let you know we will continue to enforce our policy on noise. Thirdly, we keep our thermostat set to 72 degrees for comfortably of all guests. Lastly, we will be taking a further look at the malfunction of our pancake machine. Once again thanks for your response as it helps us serve you "our guest" better and I hope we have another opportunity to meet your expectations.

Thanks,
Robert

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Reviewed November 28, 2013

check in was fast and friendly despite the late hour. Clean rooms, comfy with good morning breakfast. friendly staff - we would definitely stay here again. probably the best hotel in town. pool and hot tub /jacuzzi in winter were also present.

  • Stayed: November 2013, traveled with family
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Thank desieurojunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, Public Relations Manager at The Tombstone Grand Hotel, responded to this reviewResponded December 5, 2013

desieurojunkie, Thank you for your response. I do see that we met your expectations and am glad you had a complete stay. If there are any comments or suggestions you have please do not hesitate to email us so we can continue to improve our service to you "our guest."

Thanks,
Robert S.

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Reviewed November 26, 2013 via mobile

The room was clean and nice. The bed was better than a lot of places I have stayed. But the room did have a odd smell to it. Check in staff not real friendly but not rude either. All in all I would stay again.

Stayed: November 2013, traveled as a couple
Thank rdb1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, Public Relations Manager at The Tombstone Grand Hotel, responded to this reviewResponded November 29, 2013

rdb1983, Thank you for your response to our survey. First, I would like to apologize for the odor in the room and that our front desk team member(s) did not meet your expectation. Second, I would appreciate it if you would share with me in more detail the issues you had as we are always striving to improve our guest service. Lastly, I would like to apologize again and hope you give us another opportunity to serve you again!

Thanks,
Robert

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Reviewed November 26, 2013

Other than good service, cleanliness and a friendly staff this hotel offerred a "Story Time" at the outdoor firepit. We had the pleasure of listening to Nancy Sosa speak to ua about the very interesting history of the area and how Tobstone came to be. She is the curator of the archives of the City of Tombstone. She is very well spoken and gave a great presentation which broadened our perceptive of the city, it's no just about the OK Corral gunfight.

  • Stayed: November 2013, traveled with friends
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1  Thank Jeanetta Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, Public Relations Manager at The Tombstone Grand Hotel, responded to this reviewResponded November 29, 2013

Jeanetta Z, Thank you for taking the time to complete our survey. Although, I see that we met your expectations in our service and cleaniness during your stay. We are always looking and listening for ways to improve, so please feel free to give us any suggestions you may have. Once again thank you for your response and hope to serve you again.

Thanks,
Robert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Tombstone Grand Hotel

Address: 580 W Randolph Way, PO Box 1730, Tombstone, AZ 85638-2603 (Formerly Holiday Inn Express)
Location: United States > Arizona > Tombstone
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Tombstone
#3 Romantic Hotel in Tombstone
#4 Family Hotel in Tombstone
Price Range: $85 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Tombstone Grand Hotel 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Nestled on top of a hill overlooking historical Tombstone, The Tombstone Grand Hotel is an ideal vacation spot in the West's most western town. The hotel offers panoramic views from almost every guest room. Stroll down to the Boot Hill Cemetery and see how the old time cowboys lived and died in Tombstone. Then make your way to Allen Street and the rest of Tombstone, where the Wild West comes alive again. From the Birdcage Theater to the OK Corral, Tombstone has it all and The Tombstone Grand Hotel will provide you with a wonderful place to stay! Our friendly knowledgeable staff will ensure your stay will be both pleasant and relaxing, as well as providing concierge services for restaurants and attractions throughout the Tombstone area. If you are here on business the hotel offers high speed Internet access in every room along with wireless access in the breakfast room. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Tombstone
Holiday Inn Express Tombstone
Holiday Inn Tombstone

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