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Best Western Tolleson Hotel
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Reviews (219)
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All reviewsak chin pavilionwest phoenixspring trainingmile radiusmorning breakfaststay at this hotel againnice place to staywalking distancestaff was very friendly and helpfuleasy accessthe hotel is cleandefinitely stay here againfree breakfastyogurtbed was comfortablebusiness tripgoodyear
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Reviewed November 11, 2013

We needed a quick hotel for nascar at pir . It was all last minute.

tommy,Kasi and shoh treated us great and made our stay outstanding!! They helped us with transportation needs to and from race track and restraunts. all great and the breakfast delicious each and every morning. The room was comfortable and great remodeling made it feel like new.

We got 10% off texas roadhouse for a dinner which they shuttled us to and from was terrific!!

  • Stayed: November 2013, traveled as a couple
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Thank fike c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, revenue manager at Best Western Tolleson Hotel, responded to this reviewResponded November 15, 2013

Our guest feedback is very important to us, and all comments are reviewed with the entire staff. We appreciated your mention of the customer service provided, and hope that when you return to the area for another race at PIR, you will once again choose our Best Western.

Marilyn Edwards
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

This hotel is very convenient to PIR. The rooms are nice and clean, comfy beds, outstanding staff, and really good breakfasts. The internet which is free is strong, lotsa parking, and lots of nearby conveniences. We were looking for a restaurant one night, and noticed no phone book in the room, when I called the desk, the delivered a list of nearby restaurants with good directions, great service! The desk clerk on arrival, sorry forgot her name, also extremely helpful, I'd definitely stay here again, Tommy also went out of his way to help me with change for the laundry, and getting the machine going, nice young guy!

  • Stayed: November 2013, traveled as a couple
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Thank Shannon Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, revenue manager at Best Western Tolleson Hotel, responded to this reviewResponded November 15, 2013

Thank you for choosing our Best Western when in town for the Nascar races at PIR. We were pleased to see that our location suited your needs perfectly, and that you enjoyed the accommodations as well as the customer service provided by the staff.
We hope to be your hotel of choice when coming to the Tolleson area.

Marilyn Edwards
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

My husband and I overslept. We rushed down to breakfast with only ten minutes before it closed. I was expecting nothing to be left and I was not disappointed. The front desk clerk, Shonqoele, saw us arrive and immediately made us fresh sausage and omelets. She even served us at our table! What a great employee for Best Western and you will be treated well if she is on duty when you arrive!

Stayed: November 2013, traveled with family
Thank Tami96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, revenue manager at Best Western Tolleson Hotel, responded to this reviewResponded November 15, 2013

Thank you very much for your kind comments, and for sharing your recent experience at our Best Western with others. We were pleased to see how much you appreciated the customer service that you received, as we strive to exceed our guest's expectations.
We hope to see you again soon.

Marilyn Edwards
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

Tommy and rest of the staff great, condition great, stay here many times a year and always a good encounter. close to things to do and places to go, near Sam's Club and Kmart, right off the freeway, have a shuttle to get you palces you need to be. Washer and dryer for laundry always helps out Has plenty of parking available and a pool to relax in. Always enjoy my stays in Phoenix when I am in Tolleson for work and staying a couple days at the hotel.

  • Stayed: November 2013, traveled on business
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Thank gary c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, revenue manager at Best Western Tolleson Hotel, responded to this reviewResponded November 7, 2013

We sincerely appreciate your loyalty to our Best Western, and thank you for sharing your experiences with others. We were very pleased to see that our location suits your needs perfectly, and that you enjoy the accommodations as well as the customer service that you receive from the staff.
We look forward to seeing you again very soon.

Marilyn Edwards
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2013

this hotel its nice and clean. the staff where very helpful when needed. the young man at the front desk name Tommy made me feel welcome when i came through the doors.the breakfest in morning was really good nice and hot! The drivers where plesent.

Room Tip: any room is good.
  • Stayed: November 2013, traveled on business
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Thank andy k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, revenue manager at Best Western Tolleson Hotel, responded to this reviewResponded November 4, 2013

It was very rewarding to read how much you enjoyed your stay with us, and thank you very much for taking the time to share your experience with others. Tommy was pleased to see how much you appreciated the service that he provided, as we strive to exceed our guest's expectations.
We hope to see you again soon.

Marilyn Edwards
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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