I've never stayed at an extended stay type hotel before, so this may be typical.
There is no one in the office after hours, and there is no way to contact anyone. We had a late check in and had to get the security guard to give us our room card. We completed the usual check in the next morning, but the reservation was wrong, and needed to be extended. However the room cards were not updated, so they expired days early and we were locked out of our room. No one answers the phones, so we had to drive around at 8:00 at night looking for the security guard to get someone to reprogram our room cards.
This hotel is brand new and looks great. I would swear that no one had stayed in our room yet, everything appeared to be unused. However, the room wasn't stocked with anything except towels, toilet paper, and soap. The web site states "Dining and cooking utensils provided", but they were not provided. In fact, the room didn't have coat hangers in the closet, a hair dryer, not even water glasses. The person working the front desk was awesome, and provided anything we asked for, but it's a pain to keep going back there.
Again, this may be typical for this type of hotel, but there was no daily maid service. I paid extra for what turns out to be a once a week cleaning. Of course, anything less than a two week stay means only one cleaning. The pillow cases were changed but not the sheets. The towels and soap were replaced, but the trash wasn't emptied.
- Official Description (provided by the hotel):
- Legacy Suites in Tolleson is your preferred extended stay residence! Legacy Suites offers quality modern studios that are perfect for home buyers, sellers, business executives, students, and more! Our suites are comfortable, convenient, and affordable. We are a place to call home for as long as you'd like at Legacy Suites. Book an affordable residential style suite with just the right amount of amenities provided. No Leases, No Credit Check, Utilities included, Internet & Cable. ... more less
- Reservation Options:
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- Also Known As:
- Legacy Suites - Tolleson Hotel Tolleson