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Comfort Suites Airport Phoenix
Ranked #23 of 53 Hotels in Tempe
Reviewed February 1, 2008

We arived in Phoenix at 10:15 PM and by the time we got our luggage, it was 11 PM.
We waited an hour for the van to come pick us up...after 2 phone calls.The driver then drove us to the Days Inn in Tempe even though our reservation was at the Comfort Suites at Phoenix Airport. A Days Inn in the less desirable part of town is not a comparable substitute for a Comfort Suites but after midnight and 8 hours traveling, you take what they give you! I was told that they would tell Hotels.com of the switch and credit me for the difference in price. (I was suspicious however when I had to demand that they give me paperwork that I had been sent to Days Inn.) Of course they did not! When Hotels.com called them on it, they were told to call back! Hotels.com did make it right with a credit for the difference in price.
This was a bad deal all around. Beware if you book at the Comfort Suites Phoenix Airport, they just may try to give you less than you bargained for.

Stayed: January 2008
1  Thank FestigalLowell_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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263 - 269 of 288 reviews

Reviewed January 13, 2008

Pretty much what you would expect from a Comfort Suites, but definitely not the best Comfort Suites I've stayed in. The rooms are the usual size and everything was in clean, working order. The breakfast was pretty limited and not very well maintained, but adequate. The cable was pretty limited, didn't even get all the channels listed on the card. The worst part for me was that the sheets were really rough, made it kind of hard to fall asleep in an otherwise comfortable bed. All in all just...average.

  • Stayed: January 2008
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Thank Kayte4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2007

Stayed from October 19 to 25, 2007. Our stay was great did not have any problems at all. Room was neat and clean. Loved the no smoking policy for the entire hotel. Breakfast was pretty good (sausage patties, hard boiled eggs, cream cheese, english muffins, bagels, small dnuts, danishes, hot and cold cereal, yogurt and fresh apples and oranges). Only about 10 minutes from airport and car rental. Could not print boarding pass and check in from the computer for hotel guests, so Erica at the front desk offered and called about an hour later to tell us she had checked us in and had our boarding passes printed. Very helpful staff. I would stay here again and recommend the place to friends and family!

Thank marisa45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2007

We stayed at this hotel for the convenience to the airport. We checked in around 7 PM and asked for nearby restaurants. We had difficulty finding them, so if you don't have a car, you would need to order in. The hotel offers free shuttle service, so we elected to turn in our rental car after dinner so that we could shuttle directly to the terminal the next morning at 5 AM. Very convenient--and a nice shuttle driver (works a 12 hour shift, so we had him both times!)

The price was fair at approx. $100. We asked the desk clerk for additional pillows and blankets. We needed to pick them up at the desk as they don't deliver to the room. The clerk also agreed to print off our boarding passes, so that was a nice service.

Our kids enjoyed the pool - body temperature in August. Not real big, but we had it to ourselves. One last swim before leaving AZ.

The downside would be that this hotel has a neglected feeling. The rooms had a dated color scheme and the furniture was "beat up". The room was clean, but was in need of carpet and wallcovering. All appliances and electronics were in good working order. I can't rate the breakfast because we needed to leave before it was served.

I would probably look to stay in a different airport hotel in the future.

  • Stayed: August 2007, traveled with family
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Thank maawandoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2007

We booked for a stay between transferring from our flight from Europe. Starving, we found we needed a $10 cab ride to get to the closest restaurants. There is only a restaurant within walking distance in the Sheraton across the street. The location may be OK if you have a car, but if you don't you're stranded. When I asked about restaurants the clerk shoved a delivery menu to me...

The service is pretty apathetic, bordering on surly. Both evening and morning we had disinterested responses to requests for help. Getting linen for the sofabed was a major inconvenience for the desk clerk. In the morning we couldn't locate a luggage cart. The morning clerk just shrugged and said they only have one and someone must be using it. It was missing until just after we lugged all our bags in multiple trips. The refrigerator in our room still had leftovers from PF Chang's from an earlier visit and stunk when we opened it. There was trash left over from earlier guests in our room as well.

The carpets are worn, paint in the halls and the rooms is chipped and stained.

We stay at Comfort and Quality Inn properties quite a bit and expect the Comfort Suites line to be of a much higher quality than this property.

In the end, it's adequate but the service, decor and location disappointed us.

  • Stayed: June 2007, traveled with family
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6  Thank umbrellaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralMgr_CS, General Manager at Comfort Suites Airport Phoenix, responded to this reviewResponded August 26, 2011

Thanks for your feedback!
We apologize for your not so great experience here.
I can assure you, that all issues you brought up, had been addressed.
We went trough major renovation in 2009-2010 and if you're willing to give it a second try, you will be very pleasantly surprised. So if you visiting ASU or Sky Harbor Phoenix International Airport, please stop by to check us out.
Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2007

Dining near by is scarce. It is 15 minutes by auto to the heart of Tempe, Mill Street, where places abound.

My room was big, clean and comfortable. Unfortunately their computer was down and I had to go to the Sheraton across the road to a business center. Also the desk was tardy in passing on to me an important phone message.

Once you figure out how to find the place and return to the airport, you will probably be satisfied. It checked out as being the pragmatic best value in the vicinity of the Phoenix airport.

  • Stayed: May 2007, traveled solo
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Thank FromBrazil71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2007

Hotel was nice and clean. I had a room on the ground floor and had no noise from traffic or from the above floors. Would stay there again.

Stayed: April 2007
Thank Amarquez2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport Phoenix

Address: 1625 S 52nd St, Tempe, AZ 85281-6233
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 53 Hotels in Tempe
Price Range: $65 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites Airport Phoenix 3*
Number of rooms: 92
Official Description (provided by the hotel):
Renovation to be completed by summer 2009! All suite property in quite location close to 1-10 and just minutes away from the Phoenix Airport, ASU, downtown Phoenix, Old Town Scottsdale and Tempe Town Lake. Our hotel offers free wireless Internet, deluxe continental breakfast and outdoor pool. All of our rooms include voicemail, microwave, fridge, hairdryer and iron. Ask about our Park & Fly rate if you would like to leave your car in the hotel parking lot. ... more   less 
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Also Known As:
Comfort Suites Airport Phoenix Hotel Tempe
Comfort Suites Tempe
Tempe Comfort Suites

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