We arived in Phoenix at 10:15 PM and by the time we got our luggage, it was 11 PM.
We waited an hour for the van to come pick us up...after 2 phone calls.The driver then drove us to the Days Inn in Tempe even though our reservation was at the Comfort Suites at Phoenix Airport. A Days Inn in the less desirable part of town is not a comparable substitute for a Comfort Suites but after midnight and 8 hours traveling, you take what they give you! I was told that they would tell Hotels.com of the switch and credit me for the difference in price. (I was suspicious however when I had to demand that they give me paperwork that I had been sent to Days Inn.) Of course they did not! When Hotels.com called them on it, they were told to call back! Hotels.com did make it right with a credit for the difference in price.
This was a bad deal all around. Beware if you book at the Comfort Suites Phoenix Airport, they just may try to give you less than you bargained for.
- Official Description (provided by the hotel):
- Renovation to be completed by summer 2009! All suite property in quite location close to 1-10 and just minutes away from the Phoenix Airport, ASU, downtown Phoenix, Old Town Scottsdale and Tempe Town Lake. Our hotel offers free wireless Internet, deluxe continental breakfast and outdoor pool. All of our rooms include voicemail, microwave, fridge, hairdryer and iron. Ask about our Park & Fly rate if you would like to leave your car in the hotel parking lot. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites Airport Phoenix Hotel Tempe
- Comfort Suites Tempe
- Tempe Comfort Suites