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“everything we needed...felt like home”

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Holiday Inn Express & Suites Phoenix Tempe University
Ranked #34 of 53 Hotels in Tempe
Reviewed June 29, 2013

We stayed here for 3 nights while attending ASU orientation June 24-27, 2013. The hotel was fantastic in every way. Free shuttle to and from the airport, and available to get you to restaurants, shopping, etc.Drivers Brian and Louis took excellent care of us. The hotel is basically across the street from campus. Great staff...Alex, at the front desk was extremely helpful and friendly, he welcomed us back every evening when we returned to the hotel and asked about our day. Breakfast was good, hotel was very clean and kept up...we loved all the pillows and comfortable beds. Pool was clean and great to cool off in after a long hot day. Can't say enough good things about the staff...they really seemed to go above and beyond and genuinely care about guests.

  • Stayed: June 2013, traveled with family
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Thank Sharonplover81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded July 15, 2013

SharonPlover81 -

Thank you for taking the time to write a review. We love hearing what are guest have say and it looks like our staff took great care of you.

We hope to see you back while visiting your ASU student.

Take Care!
Angie Mago
Regional Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (108)
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86 - 92 of 108 reviews

Reviewed May 15, 2013

We stay at Holiday Inn Express facilities often when we're on the road, and this one measures up to the others in terms of cleanliness and breakfast offerings. However, the bathroom in our room (we had a room with two queens) was much less guest friendly than the bathrooms in other HIE motels we've stayed in. The sink area (across from the room that contained the toilet and tub) was tiny and cramped, and there was practically no counter space on which to place our toiletries. We had to put them on the floor when we were using them, and the hairdryer kept threatening to slip into the sink whenever we laid it down during use. The room itself was also smaller than those we've experienced elsewhere, but it was fine for our purposes. The front-desk staff was great when we checked in and even surprised us with a "welcome" bag containing bottled water and microwave popcorn. (Unfortunately, our room lacked a microwave--there was a hole by the refrigerator that probably contained a microwave at one time.) We were there only one night, so the shortcomings weren't too bad, but the small bathroom would have been more annoying if we'd stayed longer. Undoubtedly, there are other rooms with more user-friendly setups.

  • Stayed: April 2013, traveled as a couple
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Thank Adrienne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded May 24, 2013

Adrienne ~

Thank you for taking the time to write a review.. We appreciate the feedback from our guest as it gives us direction on areas that need improvement.

We are glad you enjoyed your stay and hope that the next time you are in Tempe we will see you again.

Take Care!
Angie Mago
Regional Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

We had a wonderful trip! The staff at the hotel made us feel so comfortable even though they were really busy the hotel was clean and the breakfast was great!! My Mom is 83 they took great care of her too. Made sure my directions were very clear when we explored! I got lost coming from Masa and the desk clerk got me on track and right there!!

Room Tip: Was perfect for us!!
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  • Stayed: March 2013, traveled with family
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Thank MaryJo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

We have stayed at many Holiday Inn Expresses over the years. We know that the rooms are clean and we will have a decent breakfast to start the day. We planned a spring training mini-family reunion in Tempe. I selected this hotel for the family to stay at. At this time of the year they charge extra to stay at the hotel. Our first morning we met for breakfast at 8:00 and there was no fruit. The second morning we met for breakfast at 9:00 and not only were they out of fruit, but there was no eggs, cinnamon rolls, and yogurt. When we complained to the manager he was unclear of the inconvenience on the guests. They do not receive their next food order until sometime on Monday morning. So, for our last morning we may not have breakfast again. We have been given no compensation for this. I have stayed at other hotels and received compensation in some form for far less issues. I will not be staying here again and am very embarrassed that I recommended this hotel to the other members in the family.

  • Stayed: March 2013, traveled with family
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2  Thank Annemfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded March 25, 2013

Annemfs ~

Thank you for taking the time to write a review! We appreciate the feedback as it gives us direction on areas that we need to improve.

We do appreicate you staying with us and hope that you enjoyed your time in Tempe watching the Spring training games.

As part of the management team I was hoping you would contact me so I can discuss this issue with you a little further. I can be reached at angie@bthospitalitymanagement.com
and after we talk then maybe you will consider giving us a 2nd chance if you do come back to Tempe.

Take Care!
Angie Mago
Regional Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

Good location close to Phoenix Sky Harbor Airport. About a 10+ minute drive, and if you need to take a taxi <$20. The room we reserved wasn't available, so the hotel had already assigned a free upgrade to a larger room, which worked fine. The included breakfast had many hot and cold choices, so a good way to start the day. Front desk person helpful for directing us to a good mexican food restaurant. Would stay here again.

  • Stayed: March 2013, traveled with family
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Thank B G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded March 25, 2013

Sansho ~

Thanks for your kind review! We are glad that it worked out for you. We are glad our Front Desk was able to help you out with a good restaurant choice.

Also..next time you are in Tempe we do offer a complimentary shuttle to and from Phoenix Sky Harbor Airport...

Look forward in seeing you again!
Angie Mago
Regional Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2013

We stayed here during Cubs spring training. It was reasonably priced compared to other hotels, so that was nice. The breakfast was not much to talk about. Pretty basic and if you went down a little later in the breakfast time frame, your options were limited. The pool is on the side of the building where if you went down in the afternoon, you had to play musical chairs to stay in the sun. The pool area is very small and had very few chairs. The staff were friendly and always spoke when coming in or out. If you are looking for just a place to lay your head and nothing much else, this property is fine.

Room Tip: Rooms towards the back and highest floor are quiet.
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  • Stayed: April 2012, traveled as a couple
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1  Thank Nancy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded March 18, 2013

Nancy N ~

Thanks for taking the time to write a review. We hope you enjoyed watching the Cubs during spring training.

We are glad you found our staff to be friendly.

We look forward in seeing you again the next your travel needs bring you to Tempe.

Take Care!
Angie Mago
Regional Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

I had stayed at many hotels over my career for long stay projects and I was down here for some university work. The hotel is very clean and is run efficiently. The housecleaning staff did a fantastic job and my room is pristine every day. The desk staff is top notch. They are excellent for they always attend to my needs, they ask questions and offer advice on where to eat etc. and are ready to help and make you a priority. They put the customer first. The hotel itself is beautiful, clean near ASU and transportation. The breakfast is good, they put out a nice selection. The pool and hot tub are great and are always available. I felt like I was at home and after a month did not want to leave because of the service.
A great place to stay with a great overall staff and I would highly recommend it for the price range, location, quality, staff quality and amenities.

  • Stayed: March 2013, traveled on business
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Thank jsicuran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded March 14, 2013

JSICURAN ~

Thank you for taking the time to write a review! We are glad you enjoyed your stay while working on a project for Arizona State University. I will make sure I pass along your praise to the staff as we appreciate those kinds words.

We do hope that the next time you are in Tempe for either work or leisure we will see you again.

Take Care!
Angie Mago
Regional Director of Sales
B&T Hospitality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Phoenix Tempe University

Address: 1031 E Apache Blvd, Tempe, AZ 85281-5819 (Formerly Tempe University Inn)
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Tempe
Price Range: $96 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Phoenix Tempe University 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
New in 2012, the Holiday Inn Express & Suites Phoenix Tempe - University is exquisitely designed in modern styling. With convenient access to I-10, we are within walking distance to Arizona State University as well as the popular Mill Street District featuring a wide variety of shopping and restaurants. Guests will appreciate our close proximity to Tempe Town Lake, Tempe Market Street that has some of the well know names all in walking distance and the Phoenix Sky Harbor International Airport. In addition we are located not to far from many corporate business such as Limelight networks, US Airways headquarters, Microsoft, Rockford Fosgate, Hybrid Designs, Quiktrip Division office, First Solar, and Salt River Project to name a few. Coming to town for Spring training? We are located closely to the ballfields. So the next time you are traveling to Tempe Arizona how about giving the Holiday Inn Express & Suites Phoenix Tempe University a try.We now have a complimentary shuttle that will run our guest to different venues within a certain mile radius of the hotel. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Tempe Arizonia - Asu Hotel Tempe
Holiday Inn Express And Suites Tempe Arizonia - Asu
Comfort Inn At Asu
Comfort Inn Tempe
Tempe Comfort Inn

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