We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst experience ever!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express & Suites Phoenix Tempe University
Ranked #31 of 53 Hotels in Tempe
Reviewed March 20, 2012

Had some stuff stolen out of my luggage my the maid and had to have the police come out. Staff were not overly concerned, nor did they show a sense of urgency. 3 days later and still no call or email from mgmt to apologize or tell me that my things were recovered-the police did call to say my things were found hidden in the laundry room along with other guests' possessions. Probably have to head back to AZ from CA to get my stuff because it's been booked in as evidence, but who knows when. This is the short version, believe me, but needless to say I will never patronize this chain again.

  • Stayed: March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Casey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded March 26, 2012

Thank you for your review! We appreciate the feedback as it gives us direction on areas that need improvement. I am sorry what you experienced. This isn't typical at our hotel. I do know that both the General Manager and our Operations Manager is working on this issue.

We do hope that will give us a second chance if you are back in the Tempe area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (106)
Traveler rating
Traveler type
Time of year
Language

101 - 106 of 106 reviews

Reviewed March 16, 2012

This places is a totally failure when it comes to guest service. Requested two bed room only got one bed.understandable with a busy weekend but unwilling to find a rollaway bed or provide sufficient alternatives to help out. Served cold breakfast that was meant to be hot. They seemed very unwilling to listen to any compliant or to provide a service solution. Would definitely never stay in this place ever again.

  • Stayed: March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank benchy6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded March 26, 2012

Thank you for your review! First of all thank you for choosing our hotel when you traveled to Tempe. I am sorry that your room type wasn't avilalble upon check in. It is my understanding that the room was booked through Orbitz and they booked you a reservation but, didn't confirm a room type. Usually, we are able to accomodate the request of our guest, however that weekend we were 100% full.

We do hope that you will give us a second chance the next time you are in Tempe, Arizona.

Take Care!
Angie Mago
Regional Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2012

This was the old Comfort inn. For a 3-star, I won't say it's cheap... but well, it was recently renovated and we stayed there in early Jan ... pretty much shortly after they first opened. The location is also relatively convenient.

It was nice as everything was still new, though there were things that certainly needed to be tweaked. The staff were friendly, though not always as helpful as could be primarily because some of them did not seem very familiar with the environs.

The breakfast is not bad, if you consider that this is really just a 3-star business accomodation.

  • Stayed: January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank keltzar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2016 via mobile
Google Translation

Stayed: December 2016, traveled with family
Thank emedranos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn C, Front Office Manager at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded December 23, 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2015
Google Translation

  • Stayed: January 2015, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Enrique Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2013
Google Translation

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DudaBibanco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Tempe hotels
0.6 mi away
Quality Inn at ASU-Airport
1.1 mi away
Residence Inn Tempe Downtown/University
0.1 mi away
MOXY Phoenix Tempe
MOXY Phoenix Tempe
#10 of 53 in Tempe
217 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Graduate Tempe
Graduate Tempe
#11 of 53 in Tempe
396 reviews
3.4 mi away
Holiday Inn Express Hotel & Suites Tempe
1.3 mi away
Courtyard Tempe Downtown
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express & Suites Phoenix Tempe University? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites Phoenix Tempe University

Address: 1031 E Apache Blvd, Tempe, AZ 85281-5819 (Formerly Tempe University Inn)
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Tempe
Price Range: $102 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Phoenix Tempe University 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
New in 2012, the Holiday Inn Express & Suites Phoenix Tempe - University is exquisitely designed in modern styling. With convenient access to I-10, we are within walking distance to Arizona State University as well as the popular Mill Street District featuring a wide variety of shopping and restaurants. Guests will appreciate our close proximity to Tempe Town Lake, Tempe Market Street that has some of the well know names all in walking distance and the Phoenix Sky Harbor International Airport. In addition we are located not to far from many corporate business such as Limelight networks, US Airways headquarters, Microsoft, Rockford Fosgate, Hybrid Designs, Quiktrip Division office, First Solar, and Salt River Project to name a few. Coming to town for Spring training? We are located closely to the ballfields. So the next time you are traveling to Tempe Arizona how about giving the Holiday Inn Express & Suites Phoenix Tempe University a try.We now have a complimentary shuttle that will run our guest to different venues within a certain mile radius of the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Hotels.com, Orbitz, Hotwire, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Holiday Inn Express & Suites Phoenix Tempe University reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express & Suites Tempe Arizonia - Asu Hotel Tempe
Holiday Inn Express And Suites Tempe Arizonia - Asu
Comfort Inn At Asu
Comfort Inn Tempe
Tempe Comfort Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing