We are very staunch Marriott supporters generally choosing their properties over others so much so that we have invested heavily into 2 Marriott Vacation Club memberships in Asia Pacific and recently in the USA.
Our recent experience at this property has most certainly made us change our mind.
My sister and I had 2 double rooms booked.We both checked in at exactly the same time. One of us was given a breakfast coupon for two while the other got nothing. On querying the discrimination ,the checkin clerk...Matt Ferguson...said and I quote..."stop begging for favors otherwise I will snatch the free one I gave" We asked to speak to the manager to express our protest about this rude,unacceptable behavior and were told that he was the Manager and the supreme authority. Next day my husband once again requested to speak to the senior manager...the second man at the counter...Warren...was worse. He said and I quote again.."If you do not like it here pack your bags and leave"
If this is the kind of staff Marriott puts in their front desk, we would rather look elsewhere for our future needs...thank goodness for the Sheratons and many others.
The hotel had a bad smell in the reception....the very ordinary rooms had a fire evacuation map on the door which did not include the room we had...obviously the management leaves much to be desired. The food served was stale.. poor standard...yet expensive
All in all the worst hotel experience in my 35 years of traveling.
VERY poor show Marriott....not expected from you..are you really choosing the right ones to take you forward or don't you care
- Official Description (provided by the hotel):
- Impressive Mountaintop Conference Resort with view of Phoenix & Valley of the Sun located in center of historic Twin Buttes area. ... more less
- Reservation Options:
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- Also Known As:
- The Buttes, a Marriott Hotel Tempe
- Marriott Hotel Tempe
- Marriott Hotel Buttes
- Marriott Tempe
- Tempe Marriott