I stayed in this hotel for 5 nights and had no problems. I caught a fair amount of road noise from my room as it faced a road that seemed to be (at least from the noise) travelled frequently by 18-wheelers.
The lobby is "current generation Westin" - Well laid out and attractive with multiple sitting areas and a bar / lounge.
The quest rooms were not quite up to par with what I've seen in the "current generation Sheraton" rooms I've stayed in recently. Nonetheless, they were nice.
Service in the restaurant (for breakfast) was fairly good, although not quite as quick as I might have liked -- I found myself asking for my check, more water, etc. rather than the task being taken care of automatically. The food was standard breakfast-buffet fare with some fruit / yogurt / cereal thrown in for good measure. One morning they served nothing but "canned fruit", which was gross. The rest of the time, it was at least semi-fresh.
The hotel has both wired and wireless access, and the only complaint I have revolves around this service. Wireless is promoted in the room, but no mention of price is made. The cost is also not listed on the "sign-in" page where one enters an access code. One has to call the front desk to get an access code, and the first time I did, no one told me there was a cost. No big deal, but it shows a lack of training and/or attention to detail. It would be far easier for all parties if the wireless solution simply announced it would cost 10 bucks, asks you to agree, then gives you access. I also asked for a copy of my bill to be emailed to me, which hasn't happened to date.
- Official Description (provided by the hotel):
- Conveniently located to Sky Harbor International Airport, Sheraton Phoenix Airport Hotel Tempe is also near desirable attractions, including museums, world class dining, and Arizona State University. ... more less
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- Also Known As:
- Sheraton Tempe
- Tempe Sheraton