I have stayed at this several times through the years, but my last experience and how it was handled by front desk staff will not have me going back. I am Gold or above at both Marriott and Hilton and they have never treated me this way. I booked a room with double beds well in advance and it wasn't available when I checked in around midnight. Instead a single king room was the only one available. They didn't tell me this before I went to room and only offered to refund my points when I complained repeatedly. This is why I reserve a room in advance. If I didn't show they would have made me pay, so when I reserve a specific room, I should get the same guarantee. The hotel itself is just average, lobby is nice, but room is just ok. However, since they cannot honor reserved room type, there is no way I ever "reserve" and stay here again. Totally unacceptable.
- Official Description (provided by the hotel):
- Conveniently located to Sky Harbor International Airport, Sheraton Phoenix Airport Hotel Tempe is also near desirable attractions, including museums, world class dining, and Arizona State University. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Tempe
- Tempe Sheraton