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“If I could give this a half star, I would ...”

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La Quinta Inn Phoenix Sky Harbor Airport
Ranked #22 of 52 Hotels in Tempe
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“If I could give this a half star, I would ...”
Reviewed March 5, 2014

This is one of the worst hotel rooms I have experienced. I have now joined TripAdvisor reviews just to warn others against staying here.

Smoke ridden with the addition of a Febreze or some feeble attempt to cover up the smell. Called the front desk and was refused a room change and they admitted that they were aware of the issue. Plus, the shower drain and shower, in general, is really uncleanly and half the lights in the room don't even work.

Also, if you want to use the shuttle, they don't have automatic pickup. You have to call them to tell them you will need to be picked up. That part is fine, IF they told you, however, they don't and we had to figure it out on our own (and with the help of a driver from Residence Inn).

Do not stay here. Complete waste of money. And that said, I have had some nice stays at La Quinta. Just an awful experience with this one.

Room Tip: Definitely say "No smoking" and then call to confirm. We "requested" no smoking...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
3 Thank AllenATX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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638 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
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A TripAdvisor Member
Reviewed March 2, 2014

We just stayed one night and chose this location for it's proximity to the airport as we had a flight the next morning. Room was perfect, breakfast was better than expected, but we were woken up at 6:30 am by a guy using a leaf blower in the parking lot outside of our room.

  • Stayed February 2014, traveled with family
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Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 27, 2014

We needed a hotel close to the airport that had airport shuttle service, so we decided to stay at La Quinta in Tempe.

Pros. Close to the airport and they had an airport shuttle. It's within walking distance to Denny's

Cons. The bathroom wasn't cleaned. There was hair on the bathroom floor and rust stains around the tub drain.

I will not go back!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mari C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 23, 2014

We arrived late in the evening after a long day of travel to find a clean, basic hotel room - but with no working TV. After sending up someone with a new remote, he could not get it to work after 15 minutes of trying a said they would have to send maintenance to the room in the morning. After that disappointing experience, and seeing the pathetic breakfast offerings, we decided to cancel our 2nd night to move to a better place. My husband asked what they would offer us for our inconvenience, we were assured a call back from management the next day. It's been a week and not a word from them. Luckily we were able to find a much nicer room for $20 cheaper, with an actual hot breakfast for the next day.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank djm2359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQGS, Guest Relations Manager at La Quinta Inn Phoenix Sky Harbor Airport, responded to this review, February 28, 2014
Thanks for your comments regarding your stay at our La Quinta Inn Phoenix - Sky Harbor Airport. We're sorry you experienced an issue with the TV not working, and even more apologetic that you have yet to receive a response from the hotel. We'll be checking with our operations team as to why no response has been provided, but we would like to chat with you further about your specific situation. Would you please reach out to us at tripadvisor@laquinta.com? Thanks for all of your feedback, and we're looking forward to hearing from you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinehill, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 22, 2014

This is the place to stay if you are in Albuquerque, NM and located in mid-town close to various shopping areas. The rooms are spacious, clean and great. The breakfast is excellent with various food that is provided.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with La Quinta

Helpful?
Thank Darnell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed February 18, 2014 via mobile

We spent a total of 3 nights at this wonderful hotel. We stayed here for 2 nights to break up our long flight from New Hampshire to Hawaii and again for 1 night on our return from Hawaii. The staff bent over backwards to be friendly and helpful. When our luggage got misplaced on our initial flight the staff took us to the mall to get some clothes in case it didn't get to us before we left to Hawaii. The air conditioner didn't work in the first room, when we called we were moved immediately to another room. The shuttle to the airport was on time and the driver was friendly and helpful. Would definitely stay here again! Thanks to everyone at la Quinta sky harbor for a wonderful experience!

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
147 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 17, 2014

I have not stayed at a La Quinta Inn before. But, DH and I were leaving for Hawaii, from Phoenix, and friends told me that I could park my car at the Inn while we were away. The hotel is your standard, moderately priced, hotel, but that's where the comparison ends. The staff was so great! For a very modest fee, I signed up to leave the car. Normally, they only allow guests to leave their car for a week, but we had plans requiring us to leave our vehicle for 10 days. "No problem" was the manager's reply! When we returned to the Phoenix area, we called for their shuttle pickup. As we were riding back to retrieve our car, the driver mentioned that it was breakfast time still, and that "we were welcome to grab breakfast if we wanted." WOW! We will definitely be back to this La Quinta and will try others in the chain. Thank you L.Q. Inn Phoenix Sky Harbor Airport!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank service197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn Phoenix Sky Harbor Airport

Property: La Quinta Inn Phoenix Sky Harbor Airport
Address: 911 S 48th St, Tempe, AZ 85281-5102
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn Phoenix Sky Harbor Airport 2.5*
Number of rooms: 129
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Also Known As:
La Quinta Inn Phoenix/Tempe Sky Harbor Airport Hotel Tempe
La Quinta Hotel Phoenix
La Quinta Tempe
Tempe La Quinta

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