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“Good one night stay” 4 of 5 bubbles
Review of La Quinta Inn Phoenix Sky Harbor Airport

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La Quinta Inn Phoenix Sky Harbor Airport
Ranked #19 of 49 Hotels in Tempe
Greenville, SC
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Good one night stay”
4 of 5 bubbles Reviewed April 21, 2013

The location was a little bit hard to find, but luckily traffic wasn't bad when we arrived and we re able to quickly locate the hotel.
The 2 Queen room was spacious. The room included a microwave, fridge (not hooked up when we arrive) and table and four chairs.
The check in staff was super friendly.
There is a Denny's within walking distance, so we grabbed dinner to go there.
The bed was super comfortable. The only problem we encountered was that we saw a ROACH in the bathroom the morning we left. I notified the front desk when we checked out and they seemed horrified as well.

  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TobyandChewie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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581 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
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Cork
Level Contributor
273 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
1 of 5 bubbles Reviewed April 20, 2013

We used booking.com before leaving Ireland. The only reason we needed to book a hotel near the airport is that our international flight home had changed to 6am and we felt it would be more convenient than driving from our resort 30 minutes away so early in the morning, dropping the rental car and checking in for the flight at 4am.
It is a well known requirement to be checking in for international flights 2-3 hours before the flight time, i.e. 3am to 4am for a 6am flight. We put a comment in our booking (which is presumably passed along to the hotel - it clearly shows on our own emailed copy of the reservation), that we needed a room close to reception as we would be leaving to catch a 6am flight home and it would be handy if we didnt have to drag the luggage to the room and back to reception. We chose La Quinta as booking.com stated they had a shuttle service to the airport. Trip advisor reviews for Red Roof inn were better so we even phoned them from Ireland first, to check if they had a shuttle to the airport. Unfortunately they did not. We didnt want to pay a taxi charge as well as a room charge, as we would only be in the room for a few hours before getting up at 2.30am. Our plan was to check in, dump our luggage at the hotel, return the rental car at PHX and have the hotel shuttle bring us back asap so we could get to bed by 9pm.
Our first problem with LaQuinta was finding the hotel - even problematic for our Garmin GPS system but we got there eventually through using physical maps and our Nokia phone, along with the GPS system. The nearest place to the hotel to fill up on gas before returning our rental car took us into an unsavoury part of Phoenix, in which we felt very nervous.
As we were being given a room quite a way from reception and up on the 2nd floor, we asked Mikaila on reception if they had a lock up facility to keep our large luggage at reception for the night so that we wouldnt be 'dragging it along hallways waking other people at 3 in the morning'. She kindly let us do that but she didnt ask us how we intended to get the airport so early which would become important later.
We asked how we would get the hotel shuttle back from the car rental at Sky Harbour. She told us to get the rental shuttle to the airport, terminal 4, and to phone her and she'd have the shuttle pick us up. When we got to terminal 4, 20 minutes after dropping the car, we phoned her. She said we needed to go 'outside the door'. There are a million doors in this huge terminal and we had no idea where it was she meant. It took three phone calls to her to find where it was we were to go to meet the shuttle. That all took 20 minutes. We then waited a further 25 minutes for the shuttle!! The driver must have known we were waiting a long time and had another passenger he had obviously picked up somewhere else before the airport but didnt apologise. The van looked in poor shape; he looked in even worse shape - very untidy. When we got back to the hotel we asked him to have the shuttle pick us up at the hotel at 3.30am, to which he replied that they only started the shuttle service at 5am! We went in to ask Mikaila to order a taxi. We asked if this would be compliments of the hotel as this wasnt made clear when we were booking on the internet, to which she said no and that it was on the website. The unkempt looking van driver came in behind her and repeated to us that it WAS on the website. How rude. Mikaila then asked if we'd booked through expedia or such. We said yes, Booking.com (half the world or more now uses these sites to book hotel rooms, due to the lower costs and hotels are doing very good regular business because of them). She said that they wouldnt always give full information and said this in a condescending way, as much as to say that we should have booked directly with La Quinta and avoided this problem. I dont think booking.com will like to know that La Quinta staff look down their noses at hotel websites and the customers who book through them. Gone was our early to bed at 9pm. It was midnight before we got to bed so that we only had 2 hours sleep before getting up to go on a 24 hour journey home. We were however glad HAVE to be awake so early because there was an unmerciful and noisy fight going on in a room nearby which started at 2am, giving us even more reason to believe we were in an unsavoury part of town. It was still going on full throttle when we were leaving the room at 3.25am. As this was the week of the Boston bombings, we were extremely nervous in this motel type hotel, where to get to reception we had to traverse open hallways and courtyards. We were worried that police may have been called to the scene and we could get caught in a shootout. We gingerly stepped out of the door and rushed to the reception for our taxi. The night reception guy who was on made no apology for inconvenience after we mentioned the noise to him and the security guard who was sloped over the reception desk chatting instead of being up in the room dealing with the still ongoing issue. They said that they had 40 phonecalls from hotel residents. So why was it allowed to go on for 1.5 hours and the security guard not even dealing with it? We paid 73 dollars for the room and a further 15 dollars for the cab. Next time, we'll stay at our resort (where we'd already paid for a full 14 nights anyway), and travel to the airport from there. It would be far more convenient and far less stressful. We will never again use a La Quinta hotel and we would only use an airport hotel if it is part of the airport structure such as in Orlando - much safer.

Room Tip: Best advice is don't book one at all.
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank MaryCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paro, Bhutan
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed April 20, 2013

Stayed here twice this month. Very convenient to airport with a Denny's in parking lot for late arrivals. Room was Standard La Quinta. Comfortable and fairly clean.

Continental breakfast had waffles, egg, and cereal so can't complain. One watchout is you need to make a u-turn when leaving if heading back to highway. Definitely a good value close to the airport.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GOP_Nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 11, 2013

The place was a perfect location. The hotel staff went above and beyond! The rooms were just OK but the staff made up for the difference! Great value and location. The hotel staff will take you to places in the area like the Phoenix zoo, and Mill area. We truly enjoyed our experience and look forward to staying again! Thanks

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank shawnnamoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed April 8, 2013

If you're looking for a place to spend a night close to Sky Harbor, there are other far better choices.

Our adventure began just trying to find the place. It's tucked beside an underpass so it isn't visible from the highway. We had to stop and ask directions, and a helpful clerk at another hotel told us it was behind a Denny's (true).

We needed a handicapped-accessible room at this hotel, and that is what we got. But what a mess! When we arrived, the floor in the bathroom was dirty. The shower had been left running, and there was water over much of the bathroom floor. The toilet bowl hadn't been cleaned. The air conditioner didn't put out cool air, and the whole room smelled musty. We would have left and demanded our money back had it not been so late and our upcoming flight so early. At least the bed was clean. In the morning, we discovered that the shower was difficult to use, still dripped, and the sink was cracked.

It saved us a few bucks but was absolutely NOT worth it.

  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank KW-NE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livonia, Michigan
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 24, 2013

The staff was very helpful and knowledgeable of local establishments especially the manger Jennifer. Pool was very clean,warm and pool chairs were in good condition. Room clean and beds comfy. Breakfast had lots of choices. Very close to airport, and Diablo stadium, the hotel has a free shuttle that we used easily to get from different establishments with in a 5 mile raduis which was very helpful. Definely would stay when in town.

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank krock31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winkhill, United Kingdom
Level Contributor
152 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed March 17, 2013

Clean and comfy. Staff were very helpful on the phone when I booked, but I never saw the same friendliness with anyone on the day of check in. There is a small pool which was fairly busy most of the day, but nice to be able to go for a quick dip to cool down. WiFi included but was patchy going off and on most of the evening, but there is a PC you can use in the lobby area. The rooms were clean and beds very comfy (and not too much noise carrying from room to room considering there are quite a lot of rooms here and they were full when we stayed.) There was coffee and hot water for tea available in the lobby 24 hrs, but there was no complimentary breakfast ready at the time we checked out to catch our flight (about 6:30). It would’ve been nice to just be able to grab a muffin or bagel even at that early time but no big deal.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Selina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn Phoenix Sky Harbor Airport

Property: La Quinta Inn Phoenix Sky Harbor Airport
Address: 911 S 48th St, Tempe, AZ 85281-5102
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn Phoenix Sky Harbor Airport 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
La Quinta Inn Phoenix/Tempe Sky Harbor Airport Hotel Tempe
La Quinta Hotel Phoenix
La Quinta Tempe
Tempe La Quinta

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