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“Comfortable Stay with Great Breakfast” 4 of 5 stars
Review of Embassy Suites by Hilton Hotel Phoenix - Tempe

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Embassy Suites by Hilton Hotel Phoenix - Tempe
3.5 of 5 Hotel   |   4400 South Rural Road, Tempe, AZ 85282   |  
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Ranked #16 of 47 Hotels in Tempe
Tucson, United States
1 review
“Comfortable Stay with Great Breakfast”
4 of 5 stars Reviewed July 22, 2014

The hotel was quiet and comfortable. The room was spacious and the beds were comfortable. They offered a hot breakfast that was delicious and offered a lot of variety. I also thought that the complimentary drinks during happy hour was a night touch.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nicole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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645 reviews from our community

Traveler rating
    250
    192
    110
    61
    32
See reviews for
224
96
32
222
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
El Paso, United States
1 review
2 of 5 stars Reviewed July 22, 2014

Very noisy hotel. There was a fight in the pool area, no security. Room not ready upon check-in, and employee was very rude when asked about this. Pool was not very clean. Will not stay or recommend. Good breakfast though.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy L, General Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this review, July 24, 2014
Thank you so much for staying with us and sharing your feedback; I would like to apologize that your experience was not as expected. Our goal is to always provide friendly, efficient service and a clean relaxing environment; I am so sorry that this was not what you experienced. If I can be of any assistance, please don't hesitate to contact me at 480-467-2900.

Cindy Landes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newtown Square, Pennsylvania
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 17, 2014

Have stayed here several times as it is close to family. Very nice pool, complimentary airport service, great happy hour, clean, great staff. Prices are high, however, during winter months so had to stay elsewhere sadly.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MarilynK65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Santa Margarita, United States
2 reviews
5 of 5 stars Reviewed July 16, 2014

The hotel is very clean and has wonderful amenities such as, beautiful pool area, happy hour and a wonderful complimentary breakfast. The new restaurant was great with a variety of foods to choose. The staff was great!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daly City, Cambodia
1 review
4 of 5 stars Reviewed July 11, 2014

Embassy always has the best complimentary breakfast, I think. Their pool area was really nice and clean. I even got the chance to workout in the fitness center and it was nice having tv screens on each of the treadmills. There was also weights available which was nice. I loved how I was able to enter our room with the ac on, due to the very hot weather. Overall, my experience here was great!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethel Park
Level Contributor
102 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed July 10, 2014

Every time we're in the area we stay here & have never been disappointed. Over the wknd. a large group of young bkst-ball players arrived, kinda wreaked havoc, but the staff never lost a step with cleaning up after them and providing everyone with top-notch service. **Elijah & Pam from the Breakfast Buffet--you two ROCK!** I'd never stay anywhere else in Tempe.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Blaise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, United States
1 review
2 of 5 stars Reviewed July 10, 2014

Lamps & alarm clock would not work due to lack of electricty to the wall sockets. Maid did not leave toilet paper or wash clothes. When we complained the housekeeping staff had attitude about having to bring us these items. On the morning of our departure, I was serving myself some eggs from the breakfast buffet & one of the servers came up to me and took the serving spoomn out of my hand and said it was time for them to shut down the buffet. Pool & hot tub full of dirt & leaves.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Randy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this review, July 11, 2014
Dear Randy W,

I am very sorry we were not able to provide you with the quality of amenities and service you deserved. This is not typical of our hotel and staff, and we are sorry we let the ball drop in this area. We are always looking for ways to improve our guest experience and we apologize for the interaction you had with our housekeepers and breakfast staff. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.

Sincerely,

Janice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Phoenix - Tempe

Property: Embassy Suites by Hilton Hotel Phoenix - Tempe
Address: 4400 South Rural Road, Tempe, AZ 85282
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Phoenix - Tempe 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
Large, two-room suites suites with granite, marble and travertine. Complimentary full cooked-to-order breakfast, beverage reception each evening, airport transportation, on-site restaurant. Suites open up to a Resort Style interior courtyard with outdoor pool and hot tub. Wireless internet access throughout. Complimentary 24 Hr. Business Center and Fitness Center. Over 10,000 square feet of meeting and banquet space, including our 4,000 square foot Grand Ballroom. A perfect Tempe location for business or leisure travel. Near Arizona State University, and all major business, shopping, entertainment, sports venues, restaurants and attractions in the East Valley. ... more   less 
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Also Known As:
Embassy Suites Hotel Phoenix
Embassy Suites Tempe
Tempe Embassy Suites

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