As a premium Hilton Honors member, I tend to stay at Hilton Properties and especially target Embassy Suites when possible. So, we obviously chose the Tempe Embassy Suites for our family Thanksgiving vacation.
I would advise against staying here as the operation is far from the Hilton standard for Embassy Suites.
Here are the observations leading to my recommendation:
-too few working the front desk (just 1). Long check in lines set the stage for further frustration
-rooms are ok, but far from nice or being in good repair. Our room had a leak somewhere with the carpet outside the bathroom constantly soaked. Also, several of the electrical outlets in the room didn't work.
-housekeeping absolutely stunk. No towel refills. No refills of soap, shampoo, etc. this is especially disturbing as housekeeping has been called out in many previous reviews. Clearly nothing has been done to improve an obvious poor housekeeping standard
-front desk staff left us waiting in line to buy snacks from the pantry while she finished on a personal call, and I might add she didn't hurry to finish
-strange breakfast hours. Closed at 9 am. That seems a bit early for a holiday. When people are trying to sleep in. We missed breakfast during our stay... And that is one of the main draws of embassy suites!
-also, if you do decide to come here, avoid being on the freeway side. The highway noise even in the room is significant
- Official Description (provided by the hotel):
- Large, two-room suites suites with granite, marble and travertine. Complimentary full cooked-to-order breakfast, beverage reception each evening, airport transportation, on-site restaurant. Suites open up to a Resort Style interior courtyard with outdoor pool and hot tub. Wireless internet access throughout. Complimentary 24 Hr. Business Center and Fitness Center. Over 10,000 square feet of meeting and banquet space, including our 4,000 square foot Grand Ballroom. A perfect Tempe location for business or leisure travel. Near Arizona State University, and all major business, shopping, entertainment, sports venues, restaurants and attractions in the East Valley. ... more less
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- Also Known As:
- Embassy Suites Hotel Phoenix
- Embassy Suites Tempe
- Tempe Embassy Suites