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“Outstanding Service” 4 of 5 bubbles
Review of Embassy Suites by Hilton Hotel Phoenix - Tempe

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Embassy Suites by Hilton Hotel Phoenix - Tempe
Ranked #16 of 49 Hotels in Tempe
Lavon
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Outstanding Service”
4 of 5 bubbles Reviewed July 16, 2013

Recently took my family to Tempe, Arizona for July 4th weekend. We stayed at the Embassy Suites to enjoy the pool, the outstanding breakfast, and the managers reception in the evening. The staff during our 4 night stay was outstanding and the location allowed us easy access to the malls, as well as the downtown area. Great value as well. You really can't beat the made to order breakfast the Embassy Suites provides. It was a great price for a family get away as we had just come back from a two week cruise in Southern Europe 8 days prior.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Traveling_Robinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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721 reviews from our community

Traveler rating
    278
    215
    122
    68
    38
See reviews for
254
111
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242
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Arizona, United States
1 review
3 of 5 bubbles Reviewed July 16, 2013

The Hotel is convenient located, accessible to the Freeways and very easy to locate . With some minor housekeeping touches will be in sync with the Embassy Suites commitment to excellent customer service.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Miguel Angel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simpsonville, Kentucky
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed July 7, 2013

This is a hotel I have stayed at numerous times over the last 5 years because it is so close to my office. It has gone through many renovations over the last two or so years and it is better by far. The layout is very different than your normal Embassy Suites with an atrium in a single 7-10 story hotel. It is spread out and sometimes confusing to find your room at first. The staff is very nice and helpful. They always address any issue I might have. My biggest complaint is that the service at the buffet breakfast is sometimes spotty. I think they could try not to save on the number of staff to help in the restaurant in the morning.

Room Tip: Quiet rooms are away from the pool courtyard during pleasant temperature evenings where groups will...
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rhohma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this review, July 9, 2013
Dear Rhohma 1,

Thank you for your continued loyalty. We are glad that you like the renovations. We appreciate your candid comments and look forward to seeing you on your next visit.

Sincerely,

Janice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed July 3, 2013

A very enjoyable stay. The staff was highly professional and accommodating. We had no negative experiences during our stay. We will look forward to staying at THIS Embassy Suites upon our return to the Tempe, AZ area.

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this review, July 9, 2013
Thank you for your kind comments. We are glad you enjoyed your stay and look forward to your return visit.

Sincerely,

Janice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ypsilanti, Michigan
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 29, 2013 via mobile

Greeted by the warm staff the minute we left the airport. Easy check-in, free breakfast...which usually costs at other embassy hotels if i'm not mistaken. The rooms were clean and perfect. I really could find anything wrong, except for the heat. Overall I recommend and think this place was a good deal.

Stayed June 2013, traveled on business
Helpful?
Thank Point432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this review, July 9, 2013
Dear Point 432,

Thank you for staying with us. Hopefully on your next visit we'll be able to "turn down the heat".

Sincerely,

Janice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FONTANA, United States
1 review
5 of 5 bubbles Reviewed June 25, 2013

This is one of the most accommodating, relaxing, carefree hotels I've ever stayed. The rooms are large, clean, comfortable and the beds sleep well. I appreciate the staff for a job well done. Thanks so much for a pleasant stay. I'm sure I will return.

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Maria D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this review, July 9, 2013
Dear Maria D.,

Thank you for you kind comments. We're pleased that you enjoyed your stay. We look forward to having you as our return guest.

Sincerely,

Janice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

After staying here about a year ago, it was good to see the lobby and breakfast area remodeled in a well-done contemporary style. The breakfast area now has much more needed room, and the actual breakfast is still good with a large variety of hot items.

Rooms still could use some improvement. Carpeting is older, though the room was clean.

Overall, service is friendly, though a worker in the restaurant didn't want to offer a soft drink after I had just missed the free manager's service. My fault on missing out, but it's just pop...

I would definitely stay here again.

Room Tip: If you want to avoid wandering around to find your room, request one closer to the lobby.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lovelaughtravellive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this review, July 9, 2013
Dear Lovelaughtravellive,

Thank you for your candid comments. We are proud of our recent renovation and are glad that you enjoyed the the new breakfast area. We look forward to seeing you again on your next visit.

Sincerely,

Janice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Phoenix - Tempe

Property: Embassy Suites by Hilton Hotel Phoenix - Tempe
Address: 4400 S Rural Rd, Tempe, AZ 85282-7044
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Phoenix - Tempe 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
Large, two-room suites suites with granite, marble and travertine. Complimentary full cooked-to-order breakfast, beverage reception each evening, airport transportation, on-site restaurant. Suites open up to a Resort Style interior courtyard with outdoor pool and hot tub. Wireless internet access throughout. Complimentary 24 Hr. Business Center and Fitness Center. Over 10,000 square feet of meeting and banquet space, including our 4,000 square foot Grand Ballroom. A perfect Tempe location for business or leisure travel. Near Arizona State University, and all major business, shopping, entertainment, sports venues, restaurants and attractions in the East Valley. ... more   less 
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Also Known As:
Embassy Suites Hotel Phoenix
Embassy Suites Tempe
Tempe Embassy Suites

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