I had a business meeting in Phoenix earlier that day and planned to stay in the Country Inn near the airport that night so I could rest up for an early morning flight the next day. I was looking forward to my stay because I had used, enjoyed Country Inns in other cities.
Country Inn-Phoenix Airport staff REPEATEDLY assured me via phone when I made the reservation that they offered free courtesy van pickup from, and dropoff at the airport, from early AM til late at night, so I decided to return my rental car and rely on the shuttle to take me to the hotel. BIG MISTAKE!!
When the time came, I returned my rental car to the airport around noon (weekday) and REPEATEDLY tried to call the hotel to request a courtesy van pick up. Every time I dialed the number, the phone would ring and ring, then the call would abruptly end as if a block had been placed on the phone number or someone picked up, then quickly hung up the phone. After nearly an HOUR of unsuccessfully trying to reach them on two different cell phones, I called other hotels for other options. They were either completely full or considerably more expensive. Finally disgusted with the entire experience--not to mention the Phoenix airport, which is an exercise in navigation confusion and chaos hell, I was lucky enough to book an earlier flight out of Phoenix that same afternoon.
Bottom line: Country Inns-Phoenix Airport LIE about courtesy shuttle availability. Their limited staff are either lazy or overwhelmed at checkout time and lack the simple decency to let their guests know that the shuttle is NOT available upon request. Instead, they just passively-aggressively avoid airport calls for service by hanging up or blocking their phones.
- Official Description (provided by the hotel):
- Welcome to the Baymont Inn & Suites Tempe Phoenix Airport located across from Tempe Town Lake on the border of Tempe and Scottsdale. This hotel is just 2 miles from downtown Scottsdale and downtown Tempe/ASU Stadium and just 4 miles away from Phoenix Sky Harbor Airport. We offer free wireless high speed internet, free airport transportation and free deluxe hot breakfast every morning. Each of our guestrooms has flat screen TV, microwave, fridge, coffee maker and much more. Jacuzzi suites available at this interior corridor property. Outdoor amenities include heated pool & spa. On site gym and laundry services. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn & Suites Phoenix Airport At Tempe Hotel Tempe
- Country Inn And Suites Phoenix Airport At Tempe
- Country Inn Tempe
- Tempe Country Inn