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“Tempe gem”

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Baymont Inn & Suites Tempe Phoenix Airport
Ranked #7 of 52 Hotels in Tempe
Certificate of Excellence
Naples, fl
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Tempe gem”
Reviewed May 21, 2013

Arrived late into Sky Harbor, called about hotel shuttle was told I needed to take a cab and they would reimburse the driver once I got to the hotel. A little odd for a hotel so close to the airport. The taxi driver was rude, but that wasn't the fault of the hotel. After arriving the front desk clerk was already waiting with the cash for the driver. Check in was a breeze and the king room was clean, cool and very comfortable. No warm cookies like I have experienced at other Country inns, although it was pretty late (11pm). After a quiet night sleep, had a good breakfast and waited for the contracted shuttle to take me to the airport. Great location as it is close to the airport and ASU campus. Clean, quiet and comfortable.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank flgixxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, May 23, 2013
Dear flgixxer,

Thank you for telling us about your stay with us. We appreciate all of your feedback.. We are sorry that we did not have any warm cookies available for you. We will pass this feedback on to our staff. We use all guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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793 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
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TN
Level 6 Contributor
252 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed May 17, 2013

Everything was fine. Large bathroom, but sink is inside. Not a lot of ventilation in bathroom. Wide temp swing on HVAC. For the traveler, adequate furniture, gas station 2 blocks away, breakfast starts at 6:00AM, reasonably close to PHX airport. Helpful folks at the desk offer a sack breakfast if you leave before 6. We'd stay there again, especially because of the convenience to the airport.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mailstop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, May 23, 2013
Dear mailstop,

Thank you so much for your review. We really appreciate all of our guests. We are so glad that you and your family stayed with us. We will pass this feedback on to our staff. We really hope you enjoyed your stay in the area. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope to see you again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Ramon, California, United States
Level 6 Contributor
103 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 10, 2013

All the rooms have been remodeled and while it was good before this is now a great place to stay if you are in Tempe. Close to the University, all of Tempe, Sky Harbor Airport and even downtown Phoenix. The rooms are good sized with separate sleeping and sitting areas,. Breakfast has a decent selection but could be better. Staff was always friendly and smiling.

Great location and value for the money.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, May 13, 2013
Dear Roy N,

Thank you so much for telling us about your stay. We are so glad that you and your family stayed with us. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for mentioning your feedback about the breakfast. We will pass this feedback on to our staff. We are sorry that you felt that the breakfast could be better. We are sorry if your were inconvenienced. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 5, 2013

This hotel staff is so friendly...they got us a ride from the airport, personally drove us to our business and pleasure destinations and even brought a lost cell phone to us after they already dropped us off for our departure! Complimentary breakfasts were above average, as well. A great choice to stay at the Country Inn and Suites!

This is a legit review...I'm not an employee.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChiroJoeG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, May 6, 2013
Dear ChiroJoeG,

Thank you for telling us about your stay. We really appreciate your feedback regarding your stay. We are glad that we could get your phone back to you. We are so glad we could accommodate you during your stay in Phoenix/Tempe. We are so glad that you stayed with us. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope you will visit us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 4, 2013

This hotel was recommended to us by the shuttle company we used to get ourselves out to Florence for a family emergency. They said it was good and less expensive than some other airport hotels. We made a reservation and were assured that there would be a hotel airport shuttle and also a shuttle to take us to a restaurant the night before (it was our anniversary). When we arrived we found that their shuttle was out of service, for whatever reason. They arranged a back up and a guy arrived in a scruffy van with no air conditioning. We were going five minutes to a nearby mall with restaurants but he drove us almost to Mesa before doubling back as we guided him to the mall from our little brochure from the hotel. He drove very erratically - not speculating on why! We took a taxi back, not wishing to experience another hairy ride with him.
We asked to be scheduled for a trip to the airport the next morning and were told that the van was already in use to take someone somewhere else. It is unacceptable that an airport hotel cannot guarantee a ride to the airport for a flight. Once again we took a taxi at our expense when we should have been having a free shuttle.
The hotel itself was fine. It was clean and the breakfast was good. The young woman who checked us in was very pleasant. The evening young woman at the desk was not so obliging - her attitude about the shuttles seemed to be "Oh well". We had had an extremely difficult two weeks and wanted a relaxing evening before we flew home. Next time we will be staying at one of the other airport hotels where we can be assured of a ride to the airport. It is not worth the hassle just to save a few dollars.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vmarstell_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGMCIS, General Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, September 9, 2015
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at our hotel with the shuttle service. I have addressed the situation with our front office manager to make sure we are providing quality customer service and meeting our guests expectations. I assure you we are working diligently to ensure a similar situation does not occur again in the future. Thank you very much for spending the time to respond with your comments and helping us to improve our business.
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University Place, Washington
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 22, 2013

We found this hotel on Trip Advisor after checking into a different property in Scottsdale that was completely dissatisfactory. This got the best reviews of those in our price range and I can see why. It's new and the room is very attractive with a good desk setup for the computer. I like having sheers on the windows as well as the darkening drapes so you can let some light in during the day without losing privacy. Breakfast is about like most places in this price range, although I think the waffle was better than average and they had REAL butter. Hurray! We come to Phoenix often for the grandchildren, and I think we'll stay here regularly since it's convenient to the airport, to our favorite Scottsdale restaurants, and a shorter drive east to the grandchildren since the hotel is right off the freeway.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank AnnG629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, April 28, 2013
Dear AnnG629,

Thank you for telling us about your stay with us. We really appreciate all of your feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your feedback on to our staff. We really appreciate hearing your good comments. Thank you so much for staying with us. We hope you will visit us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertford, United Kingdom
Level 6 Contributor
119 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed April 22, 2013

We flew into Phoenix around 7pm from the UK and was really hoping the hotel we chose was going to be comfortable. We booked the hotel shuttle, when we booked the hotel online. We were so pleased to see our ride arrive to take us, and the hotel had a very nice reception, the staff were friendly. Our room was what we hoped for. We went for a walk, after refreshing ourselves in our room, found lots of cafes and eatery's, if you stay on the same side of the road and keep walking, though there was somewhere to have a nice steak outside, and February in Phoenix was lovely weather. We had a lovely breakfast at the hotel in the morning, help yourself buffet, but Jean who is there, helps you out was very great, even with my Gluten intolerance and my husband had issues with allergies to black/white pepper she was kind enough to look at all the ingredients on all that we chose for breakfast. The Hotel shuttle dropped us at the Greyhound Coach station where we had booked online for a ride up to Flagstaff. Our trip to America was with no hire car so we used Taxis up in Flagstaff and Williams to get us around and Gypsy cabs (Brian) was at the Greyhound luckily, that was the only ride we had not booked from home, but we used his cab for the three day stay up there. We mention Brian's taxi on TripAdvisor a lot as our stay in America was brilliant, thanks to Trip Advisor too I might add, as all our Hotels were booked after reading on here all the reviews. So Big Thanks To "Trip Advisor".

Room Tip: as you come out of the Hotel and turn left stay on the same side of the road, there is a Restaurant...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oop61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, April 28, 2013
Dear Guest,

Thank you for telling us about your stay. We appreciate your feedback. We really hope you enjoyed your visit. Thank you for your review. We will pass your comments on to our staff. Thank you for your time. We really hope if your visit again that you will stay with us.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Tempe Phoenix Airport

Property: Baymont Inn & Suites Tempe Phoenix Airport
Address: 808 N Scottsdale Rd, Loop 202 and Scottsdale Rd., Tempe, AZ 85281-1923 (Formerly Country Inn & Suites By Carlson, Phoenix Airport at Tempe)
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Tempe
#5 Business Hotel in Tempe
#10 Romantic Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Tempe Phoenix Airport 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to Baymont Inn & Suites Tempe Phoenix Airport hotel, located with convenience to Phoenix Sky Harbor International Airport (PHX), Phoenix Mesa Gateway Airport (AZA) and Scottsdale Airport (SCF). Whether you are looking for Tempe hotels near Arizona State University to catch a sports event or visit a loved one, we are situated nearby a plethora of exciting things to do in Tempe. Thoughtful amenities such as free shuttle service to PHX airport and local hotspots make it easy to come and go from our hotel in Tempe, AZ. After delighting in free morning treats at our Baymont Breakfast Corner, spend a relaxing day basking in our heated outdoor pool or get energized at well-equipped fitness center. Our non-smoking hotel in Tempe, AZ offers guest rooms with free high-speed WiFi, ironing facilities, sitting area, microwave, mini-fridge, flat-screen HDTV, as well as coffee and tea facilities. Near ASU, our convenience to popular area attractions includes Tempe Center of Arts, Arizona State University Art Museum, Marquee Theatre and Casino Arizona. If looking for outdoor fun with the family, Camelback Mountain offers year-round recreation including skiing, snowboarding, water slides and rafting. Top Golf Scottsdale offers a state-of-the-art driving range along with a trendy lounge and dance club. Sports enthusiasts will enjoy spring training games at Sloan Park, and Scottsdale Stadium. Other attractions nearby include Tempe Town Lake, Big Surf, Sun Devil Stadium and Papago Park. ... more   less 
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Also Known As:
Country Inn And Suites Phoenix Airport At Tempe
Country Inn & Suites Phoenix Airport At Tempe Hotel Tempe
Country Inn Tempe
Tempe Country Inn

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