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“This was a very comfortable overnight stay.” 4 of 5 stars
Review of Baymont Inn & Suites Tempe Phoenix Airport

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Baymont Inn & Suites Tempe Phoenix Airport
Ranked #9 of 47 Hotels in Tempe
Hertford, United Kingdom
Level Contributor
108 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“This was a very comfortable overnight stay.”
4 of 5 stars Reviewed April 22, 2013

We flew into Phoenix around 7pm from the UK and was really hoping the hotel we chose was going to be comfortable. We booked the hotel shuttle, when we booked the hotel online. We were so pleased to see our ride arrive to take us, and the hotel had a very nice reception, the staff were friendly. Our room was what we hoped for. We went for a walk, after refreshing ourselves in our room, found lots of cafes and eatery's, if you stay on the same side of the road and keep walking, though there was somewhere to have a nice steak outside, and February in Phoenix was lovely weather. We had a lovely breakfast at the hotel in the morning, help yourself buffet, but Jean who is there, helps you out was very great, even with my Gluten intolerance and my husband had issues with allergies to black/white pepper she was kind enough to look at all the ingredients on all that we chose for breakfast. The Hotel shuttle dropped us at the Greyhound Coach station where we had booked online for a ride up to Flagstaff. Our trip to America was with no hire car so we used Taxis up in Flagstaff and Williams to get us around and Gypsy cabs (Brian) was at the Greyhound luckily, that was the only ride we had not booked from home, but we used his cab for the three day stay up there. We mention Brian's taxi on TripAdvisor a lot as our stay in America was brilliant, thanks to Trip Advisor too I might add, as all our Hotels were booked after reading on here all the reviews. So Big Thanks To "Trip Advisor".

Room Tip: as you come out of the Hotel and turn left stay on the same side of the road, there is a Restaurant...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank oop61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, April 28, 2013
Dear Guest,

Thank you for telling us about your stay. We appreciate your feedback. We really hope you enjoyed your visit. Thank you for your review. We will pass your comments on to our staff. Thank you for your time. We really hope if your visit again that you will stay with us.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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608 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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English first
Vicksburg, Mississippi
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 9, 2013

This is the second time I've stayed at this property. Both times have been during Spring Training, and both times I got an excellent rate by booking through their website.

This particular hotel is freeway convenient, making it easy to visit more than one ballpark during your stay. It's also close to a nice outdoor mall with lots of dining options and a movie theater.

The rooms are average but clean and the staff is friendly and willing to help with anything. Breakfast is served each morning and is made up of the standard fare...donuts, cereal, yogurt, oatmeal, eggs, sausage, etc.

It's definitely become my "go to" place to stay while in the Phoenix area.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Vonnie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, April 15, 2013
Dear Vonnie C,

Thank you for telling us about your stay with us. We hope you enjoyed your stay during spring training. We value all guest feedback. We will pass your comments on to our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for staying with us. We hope you will consider us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 8, 2013

We had a great stay at the Country Inn and Suites when in Phoenix for the Buffalo Wild Wings Bowl. Complimentary shuttle to the Game and to the Airport. Lots of places to eat nearby and easy driving distance to Scottsdale.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Betsy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, April 15, 2013
Dear Betsy H,

Thank you for telling us about you stay with us. We are so glad that you enjoyed your time in Phoenix. We appreciate your feedback. We will pass your comments on to our staff. They always appreciate hearing about their service. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, WI
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 2, 2013

We spent 2 nights at this hotel. Our double queen room had the sink inside the bathroom. The free, hot breakfast offerings were different both days. The room was clean and snacks and the shuttle to anything within 5 miles were pluses. We were there on Easter Eve and found it surprising that the desk staff didn't work harder to help those of us at the hotel find a place to eat when we were all finding it difficult to find anything open. And the best was nothing special. In fact, it was coils; something we haven't experienced in a hotel bed in years.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank esperanzasl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, April 3, 2013
Dear esperanzasl,

Thank you for telling us about your stay. We appreciate all of your comments and concerns about the hotel. We are very sorry that you felt the front desk staff did go out of their way to help. We will pass this feedback on to them. We are sorry for any inconvenience that you were caused. Thank you so much for your feedback.. Guest feedback allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will consider us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Level Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed April 1, 2013

Spent 4 nights at this hotel with my family to attend some spring training baseball games. Our trip was planned on rather short notice and the usual hotels we like to stay at were all booked. Based on the reviews off TripAdvisor, I decided to try the Country Inn & Suites. The location of the hotel was great for the games we were attending. Unfortunately, the disappointments outweighed the benefits of a good location. The room was clean but average. The beds weren't great but not bad. But the pillows were terrible. They were so thin, they had to be folded over and doubled up just to get a little bit of comfort. I called down to the front desk one night and asked for an extra pillow but was told the hotel doesn't have any extra pillows. Many hotels actually keep an extra pillow and blanket in the closet or dresser. Not this one. I also called down to the front desk one evening and asked for 2 extra towels. I was told they would be brought up to my room. They never arrived. On two separate occasions we tried to take advantage of the complimentary shuttle they advertised. The shuttle was chauffeured by one of the front desk staff. On our first attempt at using the shuttle, we got dropped off with two other groups of people on Mill Avenue and we were told to call the hotel when we wanted to get picked up. After finding a restaurant and eating, we called the hotel about 2 hours later and were told they would be there in 10-15 minutes. We stood outside of the restaurant and waited. 25 minutes later, we saw the shuttle park down across the street. As we were waiting for the crosswalk, a group of people got into the shuttle, closed the doors, and the shuttle was about to leave. I had my teenage son run across the street to stop the shuttle before it left. After running across the street with my wife and our 4 year old son, we managed to get into the van and make it back to the hotel. Which is better than what happened the second night when we didn't get picked up at all. My wife called and told the hotel precisely where we were in old town Scottsdale. The hotel told her they would be there in 5-10 minutes. After 30 minutes my wife called the hotel back to find out if they were coming. They told my wife the shuttle left a while ago and they have no way of getting in touch with the driver since she left her cell phone at the hotel. We waited another 10 minutes and then took a taxi back to the hotel. To be courteous, my wife called the hotel to let them know we were taking a taxi and the shuttle was no longer needed. They told her the shuttle is already back at the hotel anyway because the driver couldn't find us. The complimentary shuttle cost me $20 in taxi fare plus an additional $4 for tips to the shuttle drivers for dropping us off. What really bothered me was at no point did anybody apologize for the shuttle screw ups. All in all, if your looking for a basic hotel and you have your own transportation, you might be ok at the Country Inn & Suites. For me, our next stay in the area will be at a more reputable hotel.

Room Tip: Use the complimentary ear plugs from the front desk. The AC unit is loud.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank 98travels2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGMCIS, General Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, September 9, 2015
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at our hotel with the shuttle service. I have addressed the situation with our front office manager to make sure we are providing quality customer service and meeting our guests expectations. I assure you we are working diligently to ensure a similar situation does not occur again in the future. Thank you very much for spending the time to respond with your comments and helping us to improve our business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 26, 2013

I like that breakfast is included along with the free shuttle service available to transport to restaurants, area sites and venues. Some snack was always available: Bagged breakfast, popcorn, cookies, candies, apples. Pool and exercise room, frig & microwave in room. I was shuttled to and from the Desert Botanical Garden. Lovely! And the service of the driver was wonderful.

Room Tip: I believe all sides have good rooms AND there were ear plugs in a bowl at the front desk along with...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DiPDX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, March 28, 2013
Dear DiPDX,

Thank you for telling us about your stay. We appreciate all of your comments about the hotel. Thank you for your mention of the amenities that we offer. We hope you enjoyed your stay in Tempe/Phoenix. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbell, California
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 16, 2013

We were totally satisfied with our room at this hotel. We had a king suite and it was comfortable and clean. Staff was very friendly, cookies and popcorn available throughout the day. Breakfast was ok, a little sparse but we got there 2 hours after breakfast started and there were lots of college athletes here. Close to Scottsdale Stadium, ASU and the airport.

Room Tip: The suites are all facing away from the main road, so they are quieter.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JS1522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Baymont Inn & Suites Tempe Phoenix Airport, responded to this review, March 19, 2013
Dear JS1522,

Thanks for telling us about your stay in one of our King Suites. We appreciate all of your comments and concerns. Thank you for telling us your concerns about the breakfast. We are are always trying to find better ways to make this service better. We apologize for the inconvenience. Thank you for staying with us. We hope you enjoyed your stay in Phoenix/Tempe. We hope you will consider us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Tempe Phoenix Airport

Property: Baymont Inn & Suites Tempe Phoenix Airport
Address: 808 N Scottsdale Rd, Loop 202 and Scottsdale Rd., Tempe, AZ 85281-1923 (Formerly Country Inn & Suites By Carlson, Phoenix Airport at Tempe)
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Tempe
#5 Business Hotel in Tempe
#10 Romantic Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Tempe Phoenix Airport 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to the Baymont Inn & Suites Tempe Phoenix Airport located across from Tempe Town Lake on the border of Tempe and Scottsdale. This hotel is just 2 miles from downtown Scottsdale and downtown Tempe/ASU Stadium and just 4 miles away from Phoenix Sky Harbor Airport. We offer free wireless high speed internet, free airport transportation and free deluxe hot breakfast every morning. Each of our guestrooms has flat screen TV, microwave, fridge, coffee maker and much more. Jacuzzi suites available at this interior corridor property. Outdoor amenities include heated pool & spa. On site gym and laundry services. ... more   less 
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Also Known As:
Country Inn And Suites Phoenix Airport At Tempe
Country Inn & Suites Phoenix Airport At Tempe Hotel Tempe
Country Inn Tempe
Tempe Country Inn

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