I stayed at this place before and I've always been happy with my stay. The location works out good for me as I have several clients in the area. But this trip was a very sad experience. After traveling all day I went to check-in here and showed the clerk my reservation that I had printed out. After spending some time on the computer he said he was sorry but the people in the room I had reserved had decided to extend their stay and the room was not available. I explained to him that I had made the reservation almost a month ago and asked how he could allow someone too extend their stay when I had a reservation for that room. He couldn't really tell me but did offer two other different types of rooms. I told him neither of those would work for me and just to cancel my reservation. I suspect the folks in the room I was supposed to have were paying more than I was supposed to and the hotel didn't want to pass that up. So obviously reservations here mean nothing to these folks!
This is the second location of this chain to do this to me so I will remove Candlewood Suites from my list of places to stay.
- Official Description (provided by the hotel):
- Come and experience our new Comforts of Home Bedding Collection. At the Candlewood Suites Phoenix/Tempe Hotel, we put the amenities where they really count: in your room. Big and built for comfort, it's the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your over sized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the CD and DVD player. Borrow your favorites from our free DVD and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. We re a pet friendly hotel too (fees apply). The Candlewood Suites Phoenix/Tempe Hotel is located in South Tempe on Baseline Road near I-10 exit. Conveniently located just 3 miles north of the only IKEA in Arizona! ... more less
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- Also Known As:
- Candlewood Suites Phoenix Tempe Hotel Tempe
- Candlewood Suites Tempe
- Candlewood Tempe
- Tempe Candlewood Suites