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“Reservations Mean NOTHING Here!” 1 of 5 bubbles
Review of Candlewood Suites Phoenix Tempe

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Candlewood Suites Phoenix Tempe
Ranked #30 of 49 Hotels in Tempe
Orem, Utah
Level Contributor
266 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Reservations Mean NOTHING Here!”
1 of 5 bubbles Reviewed October 23, 2013

I stayed at this place before and I've always been happy with my stay. The location works out good for me as I have several clients in the area. But this trip was a very sad experience. After traveling all day I went to check-in here and showed the clerk my reservation that I had printed out. After spending some time on the computer he said he was sorry but the people in the room I had reserved had decided to extend their stay and the room was not available. I explained to him that I had made the reservation almost a month ago and asked how he could allow someone too extend their stay when I had a reservation for that room. He couldn't really tell me but did offer two other different types of rooms. I told him neither of those would work for me and just to cancel my reservation. I suspect the folks in the room I was supposed to have were paying more than I was supposed to and the hotel didn't want to pass that up. So obviously reservations here mean nothing to these folks!
This is the second location of this chain to do this to me so I will remove Candlewood Suites from my list of places to stay.

  • Stayed October 2013, traveled on business
    • 1 of 5 bubbles
      Service
Helpful?
Thank Dale K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Phoenix Tempe, responded to this review, November 8, 2013
Dear Dale K,

Thank you for taking the time to share your comments with us. We apologize for the incident with your reservation. This is not a common occurrence at our hotel. Unfortunately, there are times when an IHG property is unable to honor a reservation due to unexpected stay overs or other situations which may arise. We regret we were unable to offer you a room suitable to your needs. We sincerely hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,


Myrna M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

96 reviews from our community

Traveler rating
    37
    32
    13
    7
    7
See reviews for
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40
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Alpine, AZ
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 18, 2013

We stayed here for an ASU football game, the hotel is in an ideal location for that and many other things like shopping and food. It is a very clean place, and I think a brilliant concept in terms of the room layout, and what a good deal for the money.

About the room: there is a small kitchen with plates/utensils, and really nice big microwave (bag of microwave popcorn in it!), then you move forward to a large workspace area and wall mounted TV. Nice bed and wide open bathroom, all very clean and neat.

The honor system in the canteen was something I have never seen. We got home quite late from the ball game and found some healthy stuff to eat, looked around for a way to pay for it...nothing but a little notepad to check off what you took, drop it in the bin and off you go. The desk clerk says they break even on this amenity which was really great to hear.

All in all, one of the best travel values I have ever seen, saying something as I am an old fart 60+ year traveler.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dano C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuma, Arizona
Level Contributor
36 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

I needed to take my dog, Max to the veterinary specialists in Gilbert for consultaion so I made reservatios at the Candlewood Suites in Tempe. I let them know upon check in that I might be staying another night depending on what the results of the tests were. I was traveling with my dog and with my cat. Upon hearing why I was there, they upgraded me to a two room suite which also made it possible for me to be on the ground floor and nearer to a door. I try to stay at Candlewood suites when ever it is going to be more than one night because of the kitchenette and because they are so pet friendly. The man who checked me in made sure I knew approximately how long it would take me to get from the Candlewood to the Veterinary Specialites in the morning so I could plan my travel time accordily

  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed August 28, 2013

We selected this hotel because of its price, location to the airport and because it's part of the Holiday Inn chain. We also wanted kitchen facilities. The room was large, no frills. Front desk staff were friendly and helpful and made sure I knew what was available and also- what wasn't ( no daily maid service.) I loved the free laundry service as well as the 'grocery' items done by honor system!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Baglen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 27, 2013

What a wonderful stay. This property doesnt miss a thing. All star staff KARLA KYLE AERYN are so friendly helpful with directions fun things to do resturant advice shops nereby everythihg.BBQ grills by the pool free laundrey clean stocked room and what a comfortable bed. The only negative was i had to leave so soon....

  • Stayed July 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mikebirnbaum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, Rhode Island
Level Contributor
161 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed June 18, 2013

After a 5 hr flight and 2 hr time difference. We had a HVAC system that ran loud and a refrigerator in the room that ran until we shut it off. The hotel does have a "honor system" store which was a first in 25 yrs of travel. But the price of the room was GREAT for us as we were using it in transit between PHX and sight seeing it worked out. Place was clean

Room Tip: book early to get a good rate on hold!
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TomRIUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Phoenix Tempe, responded to this review, July 3, 2013
Dear Dillboy,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels of the room prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Verne, California
Level Contributor
135 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed May 12, 2013 via mobile

We stayed here for the last weekend of spring training. The location is near the freeway and the mall. It is located not too far from the Anaheim Angels stadium. The staff was super friendly and accommodated our request for a larger room after the first assigned was too small for our group. The suite we stayed in was perfect for 4 people. They are a pet friendly hotel. We took our dog and I also saw people with their dogs. They have an outdoor dog station that is pretty much made of rocks. My dog was not used to doing his business on rocks but he got used to it for the time being.

About five minutes away is a Fresh and Easy and a little up is a Whole Foods Market. The hotel also has free movies that guests could borrow. Laundry is free, you just need to provide your own soap. There is a small snack area filled with items you can take back to your room. I would highly recommend this hotel when you are in the area.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank onedeesse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Phoenix Tempe

Property: Candlewood Suites Phoenix Tempe
Address: 1335 W Baseline Rd, Tempe, AZ 85283-1160
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Phoenix Tempe 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. At the Candlewood Suites Phoenix/Tempe Hotel, we put the amenities where they really count: in your room. Big and built for comfort, it's the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your over sized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the CD and DVD player. Borrow your favorites from our free DVD and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. We re a pet friendly hotel too (fees apply). The Candlewood Suites Phoenix/Tempe Hotel is located in South Tempe on Baseline Road near I-10 exit. Conveniently located just 3 miles north of the only IKEA in Arizona! ... more   less 
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Also Known As:
Candlewood Suites Phoenix Tempe Hotel Tempe
Candlewood Suites Tempe
Candlewood Tempe
Tempe Candlewood Suites

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