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“Hotel from Hell”

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Ramada Tempe/At Arizona Mills Mall
Ranked #14 of 52 Hotels in Tempe
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1,011 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
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English first
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 22, 2012

I have stayed here in the past due to it being close to where I was going and I always call before to ensure I will get a no smoking room and to ensure there are no big events going on. No one told me that it was under construction! I was just there 10-20-2012 The renovation to the landscape and the hotel lobby was terrible and the pool was filthy. The front desk staff was not found for hours from 930pm to 11pm. There were people waiting at the door and only a note stating they would be back shortly. The pool was open all night and there were kids in the pool at 1AM making all type of noise. I had to call the office 3x to get someone to get them out of the pool. The A/c unit made so much noise every time it came on it woke us up. This had to be the worse stay I have ever had at the Ramada in any city. Not sure if this is somewhere I will come back to.

Room Tip: call before you go
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  • Stayed October 2012, traveled on business
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Helpful?
1 Thank Bradford R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TUCSON
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 15, 2012

Hi,

The stay we recently had was terrible. The bathroom counter, sink and fixture were not clean and the floor was absolutely yuck. There was a terrible odor in the room and I was very disappointed in Ramada. [This hotel is in such a state of delapidated disrepair -- I think the best use of $ would be to start over and rebuild completely.]

When we checked-out or ATTEMPTED to check-out, I waited in the lobby for about 5 minutes (said 'hello') and NO ONE was around to take my key from me so I placed it on the lower desk. I wanted to ask for a partial refund and state my disappointment, but again - no one around and I couldn't wait any longer.

VERY UNHAPPY.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Ramada

Helpful?
1 Thank SUSAN J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tempe, Arizona
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2012

Because the hotel is being renovated, some of the amenities are not able to be used (e.g. breakfast, and swim pool). Breakfast vouchers were provided to the Waffle House which was in front of the hotel. Do to this renovation condition, the General Manager, Carl, and his staff made our stay here as comfortable as possible. A refrigrator and micro wave was provided when only suggested it would be nice to have in the room. The room was provided on the non renovated section of the hotel and away from the noise of the renovation activity and was not a problem. Would recommend to family and friends for the price and room.

Room Tip: The portion of the hotel being renovated is further away (West side) from the Freeway (US 10) and...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rose H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Tempe/At Arizona Mills Mall

Property: Ramada Tempe/At Arizona Mills Mall
Address: 1701 W Baseline Rd, I-10 at Baseline, Tempe, AZ 85283-1078
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Tempe
#11 Family Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Tempe/At Arizona Mills Mall 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Visitors to Metro Phoenix and the Valley of Sun choose the Ramada Tempe at Arizona Mills Mall for a number of reasons. Our hotel has great access to both Interstate 10 and US Highway 60 - The Superstition Freeway, so travel around the Valley is a breeze. Our location on Baseline Road just across from Arizona Mills Mall means that shopping, theatres, restaurants, and arcade entertainment are within walking distance. Major League Baseball Spring Training is just across Interstate 10 at Tempe Diablo Stadium - Cactus League Home of the Anaheim Angels, and the sights, sounds, smells, and savory flavors of Mill Avenue in Tempe are just minutes away as well. Arizona State University and Tempe Town Lake are also within easy access of our hotel. Tempe is just one of the cities that make up the Valley of the Sun and bring travelers to the Phoenix Metro Area. Downtown Phoenix, US Airways Center - the stomping grounds of the Phoenix Suns, Chase Field - Home Park of the Arizona Diamondbacks, Phoenix Symphony Hall, Herberger Theatre, and Phoenix Civic Plaza are just 9 miles away and easy access to Interstate 10 makes it an easy drive. The Galleries and Art Walks of Scottsdale, the West's Most Western Town, are just 11 miles away, and the shops and restaurants of Chandler - sometimes called the New Scottsdale - begin at Ray Road and Interstate 10, and are just 4 miles south of the Ramada. The University of Phoenix Stadium, home of the NFL Arizona Cardinals and Glendale Arena, home of the NHL's Phoenix Coyotes, are 25 miles away, but the quick drive on Interstate 10 make them seem much closer. ... more   less 
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Also Known As:
Ramada Inn Tempe At Arizona Mills Mall Hotel Tempe
Tempe Ramada
Ramada Tempe

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