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“Disappointing stay”

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Hyatt Place Tempe/Phoenix Airport
Ranked #18 of 52 Hotels in Tempe
Irvine, California
Level Contributor
120 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Disappointing stay”
Reviewed August 28, 2013

Five of us stayed here for two nights in August while moving my daughter into ASU. There are many good things about this place; cafe and bar in the lobby, generous breakfast in the morning, and free WiFi. However, there was a maintenance problem in the room we originally reserved so they moved us to an accessible room. After taking a shower water leaks into the bedroom leaving the carpet wet all the time. Renting movies each night proved to be a major hassle--the movies often stop playing half way through. Finally, at check out, they could not give me a print out of my bill to confirm the charges. They told me this is because we booked with a third party (priceline.com). They claimed they would email me the bill and I'm still waiting for it several weeks later. I must admit that the price we paid was great, but this time of year in Tempe all the hotels have great prices, so I'll likely stay somewhere else next time.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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496 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
North Brunswick, New Jersey
1 review
Reviewed August 27, 2013

Excellent customer service. Thank you Matthew, at the front desk for making us feel welcome. We stayed for one night on August 25th. This was our second stay at a Hyatt Place. We really like the room design, with the double beds and comfortable living area.

Particularly at the Tempe , airport facility the service is very detailed and attentive. A stone's throw away from the airport.

Room Tip: request pool side. Just looks nicer.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Venkat201321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 9, 2013

We had pre-paid our room for 2 nights. One week prior to our stay we requested that we change our reservation for another date at another Hyatt property. When calling the hotel directly we were told by the person at the front desk that "the Manager wouldn't talk to you". What? What kind of service is that? We then checked into the Hyatt a day earlier than our initial reservation, and requested that we were able to leave a day earlier (still paying for the 2 nights originally pre-paid). When we tried to speak with the Manager their response? "Oh, I've heard about you people". This is the type of staff they have working at this hotel. This is how they treat their customers. I would find another hotel in the same area...there are MANY better options with much better customer service.

Room Tip: Just don't bother making a reservation here!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vertigojam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
76 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 6, 2013

Stayed herre because of an early morning departure from Sky Harbor. Standard Hyatt amentities. Staff was very friendly and accomodating. Good value for the price.

Pros
1) VERY close to airport
2) Very close to Arizona State
3) Great breakfast

Cons
1) Nothing much right around the hotel - requires driving

Room Tip: Stay on other than the first floor
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CountessCorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEMPHIS
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 26, 2013

Great place to stay great location and great staff. Everyone did an excellent job of making the stay a great one. The hotel offers van service to many locations in the area, such as Mill Road, the light rail, and so forth.the only issue I had with the hotel is the terrible design of the bathroom door. It is awful! To close the door from inside it is necessary to stand next to the toilet.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobVMemphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
46 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 15, 2013

Ok hotel, but nothing to write home about - even by Hyatt Place standards. Staff was friendly, if a bit confused, and the shuttle is a nice amenity - but you have to call them in advance for them to come pick you up, which can take 20-30 minutes.

  • Stayed June 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank MLD2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 18, 2013

We always stay at this Hyatt Place because it's the halfway point of our drive to California. It's reliably clean and friendly. If airplane noise bothers you, this isn't the place for you, but it provides great entertainment for our toddler. It's location near Rio Salado Park and the zoo is perfect. I'd stay here if I was flying too.

Room Tip: We got a room with just a shower, so be sure to ask if you need a tub.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasheppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Tempe/Phoenix Airport

Property: Hyatt Place Tempe/Phoenix Airport
Address: 1413 W Rio Salado Pkwy, Tempe, AZ 85281-2406
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Tempe
#13 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Tempe/Phoenix Airport 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hyatt Place Tempe/Phoenix Airport Hotel Tempe
Hyatt Tempe
Tempe Hyatt

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