Arrived at airport called the hotel, they said ten minutes but arrived about 20 minutes no problem. Driver was great and friendly! Proceeded to check in and heard the lady at desk tell the person checking in in front of us to be careful about floor as carpets were just cleaned. We checked in girl was very friendly and helpful! We got to room where I took off my shoes and instantly my socks were WET!! Daughter tried to sit on couch but that too was wet from "being cleaned" that morning!! Husband called to request different room but were told sorry we told you they were just cleaned and could be alittle damp and no rooms were available. He then asked would stay in room if your floors and furniture were wet! no response from desk!! just we told you... We opened the door to room and noticed our neighbors were carrying loads of towels they were laying on the floor to dry the carpet in that room!! We asked them if their room was same with wet floors, they said yes. Needless to say we checked out and were told we would not be charged if "we did not take anything from room" I would never recommend this hotel!! So if you choose to stay call before to make sure they have not cleaned the carpets that day or you will be wearing wet socks!!!
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- Also Known As:
- Hyatt Place Tempe/Phoenix Airport Hotel Tempe
- Hyatt Tempe
- Tempe Hyatt