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“very disappointed”

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Hyatt Place Tempe/Phoenix Airport
Ranked #18 of 52 Hotels in Tempe
Certificate of Excellence
SAN
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“very disappointed”
Reviewed October 15, 2007

Property DID NOT live up to it's website! The hotel is still under construction - ladders, hoses, 'stuff', left laying around day-after-day (kind of dangerous). The 'breakfast room was a mess. Dark and dingy - not inviting, did not eat. Disappointed there was no evening food as indicated on the web-site. That is why I choose the property - it indicated the 'opening' in SUMMER '07 (it's now the FALL). My trash was not emptied daily, toilet was clogged when I checked in and never un-clogged until day 3. Floor not vacumed. Elevator was dreary too. LOVED the TV though. Easy to access the internet! Might stay again - but not until I confirm ALL is as stated. Staff never smiles.

Stayed October 2007
Helpful?
Thank pmccsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
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The World
Level Contributor
109 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed June 19, 2007

The lobby was under construction and fully cordoned off and the check-in counter is now a little desk by the elevator. Waiting that the front-desk is a young lady to check me in. The check-in process was fast and efficient but not too friendly.

The ride on the tattered elevator and the walk in the old dimly lit hallway did not inspire much confidence. The hallway also full of cigarette odor.

The room however has been converted to the Hyatt Place look. The huge HD LCD TV is great to watch movies. There is a panel where you can hook your own DVD or Laptop output to watch it on the TV display. The sofa was comfortable and a great place to relax. The bed was extremely comfortable and as good as the Sheraton's Sweet Sleeper Bed, one of the better hotel bed that you could find. The airport runway is close to the hotel but there are good noise isolation for the room. You will worry more about the box air-condition noise then the planes.

The separate bathroom and external lavatory is a really nice touch even though the bathroom is a bit tight. The Portico bath amenities are the same as the Hyatt hotels and a nice addition to the room.

The location is good for a quick trip to the airport but is far from any restaurants. You will need the hotel shuttle to get anywhere if you don't already have a car.

This will be a good hotel once the makeover is complete, the hallway is better lit and the cigarette odor is eliminated.

  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank terravisum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 21, 2006

Even though the hotel is in the midst of renovations to become a Hyatt Place, it was a pleasant experience. The monster flat screen TV (46 inches, I think) was almost too big to watch. Comfy beds and very little aircraft noise, even though it is right next to the landing path for PHX airport. Good hot breakfast with waffles, cheese omelets, bacon, sausage, cereal, fresh fruit, etc. For other meals however, you'll need the hotel shuttle because there is nothing within walking distance, no restaurants - no stores. Arizona State University is nearby via shuttle and has lots of good eating places on the main drag.

  • Liked — Decor of rooms
  • Disliked — No restaurants nearby
  • Stayed November 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank MtnMan66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern California
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed October 6, 2006

I stayed at this facility October 4th 2006, it has been through a renovation and will soon be known as "Hyatt Place" Overall it was pretty good.

Facility: As fore mentioned is was recently upgraded, new modern decor added. new carpets, new modern sinks and fixtures. A neat oriental style light/wall partition, nice new 42" flat plasma TV, and a big comfy contemporary sectional sofa in sitting area. No more TV in an armoire/dresser, the TV now sits on a built in wall shelf. A very small chest of drawers has been added inside the closet to store clothes. There are no more drawers in nightstands either, that's where I normally put watch. wallet, and keys at night. The only drawback to this new motif is that if staying for long stay or with family, there is very little clothes storage space.

Amenities: nice comfortable bedding, comfortable sitting area, mini fridge, hair dryer, iron, and free wifi broadband service, I got an "excellent" fast connection from my room. The breakfast is typical decent Amerisuites buffet, including fresh guest made waffles, fruit, eggs, sausage, and more. I arrived on a Wednesday night and it was Pizza night! They offered complimentary [also pretty good tasting] pizza and soft drinks. Pretty nice since I hadn't eaten all day and was too tired to freshen up and go seek an outside restaurant.

I read the comments here about being in a flight path, frankly I did not hear one plane all night. I was on the 3rd floor and my room closest to the airport. It is next door to Spring Hill Suites which at the time of this writing is the #1 rated hotel by trip advisor in Tempe AZ, I read that they get air traffic noise, but again I heard none. The staff was great. The only negative is that this hotel is not close to any shopping, restaurants, or entertainment, but a close cab ride away.

  • Liked — nice new decor, big plasma TV, comfy couch, good internet connection
  • Disliked — not conveniently located within walking distance to anything
  • Tips/Secrets — try their complimentary Wednesday night pizza catered in
  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank freykr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Gatos, CA
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 2, 2006

Front Desk Staff leaves much to be desired. They are NOT friendly or courteous. When I checked in there was a difference in what I was quoted and what the front desk manager thought the room should be, he finally begrudgingly agreed to give me what I was quoted, but acted as if I were a 7 yr old, and told me next time.....The hotel itself was good and clean, but not very quiet. The hotel is right under the flight path for Phoenix Airport and until 11:00 pm you can hear the planes landing and taking off. The air conditioner is very noisy and the walls are very thin, so if you turn off the air conditioner you can hear everything in the adjoining rooms! I wouldn't stay there again, mainly due to the front desk staff.

  • Stayed September 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank 3562543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed August 13, 2005

Stayed at this hotel on the last night of our Grand Canyon family vacation. Chose AmeriSuites because we were interested in spending the night close to the airport to avoid traffic hassle for a morning flight. (Which proved to be true.) This hotel seems to cater to the business traveler. Used a referral voucher we got from the Thrifty Car agent & got a rate of $ 59/night (summer rate). For a family of five that's a great deal! Suite was spacious & spotless (2 dbl & foldout). Staff and facility were first class. Nice work-out room & clean towels set out at poolside. Breakfast was good too!
Granted, this hotel is in the flight path of PHX, & the sound of landing planes drown out the sounds of out my kids playing Marco Polo at the pool. However, once we were in the building you couldn't hear a trace of any air traffic. I'd stay here again in a minute.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed July 21, 2005

I stayed at a raunchy Embassy Suites the night before I moved to the Amerisuites so maybe anything would have seemed great, but I really liked this hotel. My room was nice. The AC worked great, even though it was 115+ outside. It was quiet. What more could you ask for?

Stay here.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank M_from_Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Tempe/Phoenix Airport

Property: Hyatt Place Tempe/Phoenix Airport
Address: 1413 W Rio Salado Pkwy, Tempe, AZ 85281-2406
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Tempe
#13 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Tempe/Phoenix Airport 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hyatt Place Tempe/Phoenix Airport Hotel Tempe
Hyatt Tempe
Tempe Hyatt

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