I am a General Manager of a major chain hotel so I am very experienced in what to look for in a stay. I booked this hotel through orbitz. This was a family vacation where we were securing an apartment as we are moving from Illinois to Arizona next month. We arrived late on a Thurs night and check in was alright. The lobby does smell like mildew like other reviews have said. Our room however did not smell like that. The room was large enough for 4 people and it did have 2 nice flat panel TV's. It does need to be updated though. This is NOT a clean hotel! The bedding clearly had "stains" on it and the bathroom was never fully cleaned or stocked. We didn't have enough bathroom items, bedding items, kleenex or t.p in our room for 4 people which they verified at check in would be in the room. Then at check out they asked me the ages of my kids. Remember I already gave them this information when I booked this room on orbitz. When I told them 20 and 16 they then told me the 20 year old isn't a child and they were charging me extra! It is not my problem the hotel and orbitz didn't communicate this information when I booked this hotel. I would highly recommend you stay any where but this hotel. They do not go above and beyond to make sure you have a good stay and they charge extra where they can. As I have reviewed before I would strongly suggest staying at the Comfort Inn and Suites on Boston Ave in Chandler as I promise you will not be disappointed in your stay there!
- Official Description (provided by the hotel):
- Hawthorn Suites by Wyndham Tempe/Mesa/Phoenix Located just off 101 Price Freeway near Route 60, Hawthorn Suites by Wyndham Tempe hotel, near Sky Harbor International Airport, combines southern hospitality with the comforts of home. Our Tempe, AZ, hotel provides easy access to all major highways, including Interstate 10 and Loops 101, 60 and 202, and is convenient to Mill Avenue District, Arizona State University and Sun Devil Stadium.Start each morning with a free hot breakfast buffet, then workout in our fitness and exercise center and unwind in our spa. Make a splash in our outdoor pool or enjoy a relaxing soak in our hot tub. All suites feature free high speed Wi-Fi Internet access, two 32" LCD TV's in each room, microwaves, refrigerators and in-room safes. Handicapped-accessible suites are available, and kids 17 and under stay free with an adult. ... more less
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- Also Known As:
- Hawthorn Suites By Wyndham Tempe Hotel Tempe
- Hawthorn Suites Tempe
- Tempe Hawthorn Suites
- Hawthorn Suites Phoenix