We have stayed at this hotel about 5 times before. This was definitely the worst experience. We choose this chain because of the good included breakfast and happy hour. However the room we were given upon check in was disgusting with no other words for it than that. I think it was room 298. Nobody should be given this room under any circumstances until it has had a complete remodel. The couch had stains and cigarette burns, the walls were filthy. The bathroom was a mess with mold and everything else you can think. By the time I realized just how bad this room was, we had already brought all our stuff up 2 flights of stairs so decided to tough it out. However at about 11pm my daughter went to take a shower (in a shower so gross I told her to wear her flip flops in it), and the shower would not drain. So at that point, we had enough. We all still needed showers before bed and clearly we couldn't wait hours for it to drain each time. So I called the front desk and asked for another room. The gave us a room another floor up which I think was room 399. So close to midnight, we moved ourselves and our 4 children up another flight of stairs and into another room. Fortunate for us, this room was fine with the exception of a mess left inside the microwave. I regret not having changed rooms sooner and spending our first day in that disgusting room, but they should have never put anyone in that room. If I hadn't been there before and saw that room, or if they had kept us in that room, I would have never gone back.
- Official Description (provided by the hotel):
- Perfect for business and leisure travel, we set a new standard among Tempe hotels for hotel accommodations, free amenities and superior service in Phoenix/East Valley-area. Delight in magnificent mountain views. Enjoy nearby ASU, golf courses, renowned attractions, decadent dining, spectacular shopping options and exciting sports events around the Phoenix/Chandler/Mesa/Gilbert area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Shuttle to Sky Harbor 6am-10pm Daily, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more less
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- Also Known As:
- Hotel Tempe/Phoenix Airport Inn Tempe
- Hotel Tempe/Phoenix Airport Innsuites Hotel And Suites