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“Started bad, ended fine..” 3 of 5 bubbles
Review of Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

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Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites
Ranked #36 of 52 Hotels in Tempe
Marana, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Started bad, ended fine..”
3 of 5 bubbles Reviewed August 3, 2013

We have stayed at this hotel about 5 times before. This was definitely the worst experience. We choose this chain because of the good included breakfast and happy hour. However the room we were given upon check in was disgusting with no other words for it than that. I think it was room 298. Nobody should be given this room under any circumstances until it has had a complete remodel. The couch had stains and cigarette burns, the walls were filthy. The bathroom was a mess with mold and everything else you can think. By the time I realized just how bad this room was, we had already brought all our stuff up 2 flights of stairs so decided to tough it out. However at about 11pm my daughter went to take a shower (in a shower so gross I told her to wear her flip flops in it), and the shower would not drain. So at that point, we had enough. We all still needed showers before bed and clearly we couldn't wait hours for it to drain each time. So I called the front desk and asked for another room. The gave us a room another floor up which I think was room 399. So close to midnight, we moved ourselves and our 4 children up another flight of stairs and into another room. Fortunate for us, this room was fine with the exception of a mess left inside the microwave. I regret not having changed rooms sooner and spending our first day in that disgusting room, but they should have never put anyone in that room. If I hadn't been there before and saw that room, or if they had kept us in that room, I would have never gone back.

Room Tip: Refuse room 298.
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  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank 95Lyn95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review, October 15, 2013
Thank you for your feedback about your recent stay. I apologize that this room was not up to yours or our own standards, and I have had my housekeeping and maintenance staff do a very detailed preventative maintenance program in this room. I am glad that my staff was able to get you the type of room you were looking for based on your previous stays here. See you on your next visit to Tempe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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321 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (90)
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English first
Philippines
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 bubbles Reviewed August 3, 2013

I stayed here for just a day and it definitely served its purpose. Airport shuttle was prompt although you had to call them directly as it was not included in the airport directory of airport hotels. The room was adequate and the bed was very good. The proximity to a big mall was a big bonus since I did all my shopping the whole afternoon. The breakfast was filling. What I found a little disturbing are some of the type of guests that patronize the hotel. I encountered one who was really annoying to the front desk staff who I must commend maintained her composure and dignity trying to pacify an unreasonable guest. Maybe its the low price that attracts guests with dubious looks.
Overall its a very good hotel. I wish I could have stayed longer in this hotel. I know I would have enjoyed it.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank rdcjMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Second Mesa, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed August 2, 2013

the rooms are good to very good, great deal for a large family such as ours. The property could use some outdoor improvements but overall it is not a problem. Parking is limited but I really enjoy the value, free buffet breakfast and evening social hour. Staff are always welcoming and I like knowing that it is a reliable place to reserve for my valley trips. thanks

Room Tip: executive rooms with kitchens are great
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Micah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed August 2, 2013

Stayed at the Tempe/Phoenix Airport InnSuites Hotel and Suites for one night. Had a meeting in the morning and decided to stay in Phoenix instead of driving up in the morning from Tucson. To be short, the service was excellent, rooms are descent, complimentary breakfast and happy hour, and the rates are good. Overall a thumbs up.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Carlos, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 2, 2013

The rates are very low and if that was my most important criteria I would have been very happy and stayed at the hotel. As it was not, as I entered the room (after climbing 2 flights of stairs- no elevator) I found that the room smelled very dingy & dirty. I was afraid to sit on the couch as it looked like it was contagious. The way the room smelled and looked I thought for sure this was the "hourly rate" suite.
Needless to say, we left and found another hotel near by. I was pleased that they gave us an immediate refund.
Positive: the Lobby is nice, receptionist nice and helpful, and great coffee

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Tammi1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tempe, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 27, 2013

Room check in is 3PM...it is 4:10 and they have 30 people waiting in Lobby. Never seen a place more unprepared for guests....as a matter of fact never had this type tragedy in any hotel/motel stay...even out of country. Some are not going to have rooms until after dinner/games/rendezvous. Finally have one of three rooms ourselves but the rest of family has to go to our room to stay cool and get away from the raving small children in lobby.

  • Stayed July 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank mike c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ
Level Contributor
174 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed July 27, 2013

These are nice sized suite rooms, very convenient to Arizona Mills Mall. We have stayed here twice for shopping purposes. The breakfast, while a good selection is in way too small of an area for the hotel size and in the summer it is too hot to sit in the outdoor area. The rooms are nice and roomy. We have had the kitchenette suite as well as the standard room and "two bedroom" suites. Nice rooms. The swimming pool is small with little shallow area for small kids.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank phxchica127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

Property: Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites
Address: 1651 W Baseline Rd, Tempe, AZ 85283-1047
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 52 Hotels in Tempe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites 3*
Number of rooms: 160
Official Description (provided by the hotel):
Perfect for business and leisure travel, we set a new standard among Tempe hotels for hotel accommodations, free amenities and superior service in Phoenix/East Valley-area. Delight in magnificent mountain views. Enjoy nearby ASU, golf courses, renowned attractions, decadent dining, spectacular shopping options and exciting sports events around the Phoenix/Chandler/Mesa/Gilbert area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Shuttle to Sky Harbor 6am-10pm Daily, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
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Also Known As:
Hotel Tempe/Phoenix Airport Inn Tempe
Hotel Tempe/Phoenix Airport Innsuites Hotel And Suites

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