We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location, ugly room”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites
Ranked #37 of 52 Hotels in Tempe
Reviewed January 5, 2013

Great location, easy to find, nice staff, good food, but the room was ugly, a non standard bead, strange room distribution, the bed was in an angle with a couple of mirrors in a non standard location, the night stands were of triangular shape and if you left them in place you could hurt yourself in the dark, the room smelled funny like a former smoking room converted to a non smoking, the cleanliness of the room was OK but there was a cockroach in the bathroom in the morning, we would recommend it only for the location and the price

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Juan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this reviewResponded February 11, 2013

I apologize that the room you were in did not exceed your expectations, and I assure you that the room you stayed in is unique and is the only room of that shape in our hotel. We have actually had many guests specifically request this room over the years as its layout is unique. I assure you this absolutely is a 100% non smoking room, but I will address your concerns with my Housekeeping Manager. I will also address your additional concerns with my head of maintenance to make sure no other guests have similar sentiments. Thank you for your comments regarding our hard-working staff and our breakfast & social hour. I will use these comments when I am working on room improvements later this year. We hope to see you again at the InnSuites in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (346)
There are newer reviews for Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

251 - 257 of 346 reviews

Reviewed November 20, 2012

This is a great hotel and one I have stayed in several times over the past 3-4 years. It is great if you are a walk-in with no reservation as I was this last time OR if you have planned a trip and made reservations as in times past. It is in a great location and there are several eateries that are within walking distance with "Joe's Crab Shack" being one! Good food. The breakfast at this establishment is very good and the employees handling breakfast are very accomodating and friendly. I would recommend this hotel anytime for the location, price and breakfast. This unexpected visit was because I had trouble with a car carrier's brakes catching on fire behind my 26' moving truck coming into Phoenix and the delay with the arrival of a diesel mechanic made it impossible to make it to my new home that night! I was glad I knew of this great hotel where we could stop and re-energize after a grueling 4 day road trip from Seattle. It was Halloween and the desk clerk even had trick-o-treats for the guests checking in. Nice touch.

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kalypso11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this reviewResponded November 26, 2012

Thank you for your continued patronage at our wonderful hotel. We look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2012

Just stayed again this week and it was great. I loved the bed, slept like a log. I have not gotten a bad bed at this hotel. I stayed back in September and it was great too. They have a new manager and he appears to be getting things done. I noticed that the lobby was cleaner that my last stay and the staff a little more friendly. I stay because of the mall across the street and the other options are simply too expensive.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank redneckjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this reviewResponded November 13, 2012

Thank you for being a frequent returning guest to our property. We are excited to be under new management and will continue working hard to make sure our guests have the same feelings when they depart. We look forward to seeing you again on your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

We stay here about 3 to 4 times a year to visit the in-laws. Unfortunately, the stay during this past week was extremely unacceptable. We waited long time to check in, desk clerk did not really attempt to find us a room and we were late to our dinner plan. The cleanliness of the room was ok, we found hairs and other stuff on our toilet and tub. it was disgusting! Anyway, we were late so we move on. But next day we requested housekeeping service first thing in the morning and by the time we returned around 5pm, the room still was not clean. We waited about another hour to get just clean towels, again we were late with our dinner plan with the in-laws. Next day, when I express my concerns to the front desk at check out, they did not seem to care. I request to speak to the manager and he didn't seem to know whats going on other than justifying it that he is new and he does not know whats going on. He is an idiot! I truly would not recommend this hotel unless you have A LOT of time on your hand to wait and don't mind dirt. Unfortunately, we don't and we will not be coming back.

Room Tip: check in early so you can wait longer for a room
  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank david p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this reviewResponded November 13, 2012

I assure you that we have taken great strides since your last visit by more than doubling our inventory of linens and towels, and hiring more maids so that rooms are ready by check-in time. As the new manager I am focusing substantial efforts on Housekeeping, Maintenance and Front Desk so that all rooms are in tip-top shape and our guests have a pleasant stay. I assure you your next stay at our property will be a night & day difference.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

We come with a group of couples every year to attend Spring Training and stay at Tempe Inn & Suits. This hotel is perfect for us... free breakfast and extremely comfortable beds! Staff is always super nice and accommodating. We are usually on the go the whole time and out late, so for us this place is perfect, cant beat the price. We used BBQ's a few times and they worked great. 2 room suits are nice for entertaining and pre-gaming.

  • Stayed: March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GalindoFamilia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this reviewResponded November 13, 2012

Thank you for your comments, we look forward to another successful Spring Training in 2013. Don't forget we do a Manager's Barbecue the First Wednesday of March (and every month)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2012

It took forever to get check in, the hotel clerk was really slow checking everyone in. She wasn't really friendly didn't smile didn't greet anyone and barely spoke to the customers. She chucked my hotel keys at me with a map. This place is maze of buildings and stairs and no one to assist you to your room having lug your luggage up the stair and around maze of buildings. BTW this place adjacent to gentleman's club and Circle K so there are sketchy people that hang around the parking lot. I was given a Wet bar suite, the bed was and a nice tv. But that's were the buck stops. One of the walls appeared to have a shoddy patch job that now was falling apart the carpet had stains in it. The dishwasher was exposed so it was sitting flesh in the counter. The microwave had yellow stains on it. The gross part was the bathroom missing drawers that looked like they were ripped off. Huge rust stains in the bathroom sink and the shower head was falling out the wall. I don't think I will stay here again

  • Stayed: September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Trisha424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this reviewResponded November 13, 2012

The hotel is under new management since your last visit. I am here to fix these types of issues, and I assure you these reviews are the starting point of the changes I am making. I know I was not here at the time you stayed, But I am sorry that you had the issues you did. We hope you give us the chance to serve you again, as I assure you it will be a substantially improved experience your next time around.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2012

We've stayed here for the last 8 years whenever we fly out of Phoenix and never had a problem. The rooms are clean (although some need minor repairs) and the staff is friendly & helpful. Last stay was in August, 2012 for a 14 day getaway. It's not a 4 or 5 star hotel; but, for an overnite stay, it's a really good value. We'll keep using this as our getaway hotel.

Room Tip: Get a room away from the pool & cafe area for some peace & quiet.
  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank whodat6273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this reviewResponded November 13, 2012

Thank you for your wonderful comments, and your continued patronage. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Tempe hotels
0.1 mi away
Holiday Inn Express Hotel & Suites Tempe
0.1 mi away
Best Western Plus Tempe By The Mall
0.1 mi away
Ramada Tempe/At Arizona Mills Mall
Show Prices
Show Prices
Show Prices
0.2 mi away
SpringHill Suites Tempe at Arizona Mills Mall
0.2 mi away
TownePlace Suites Tempe at Arizona Mills Mall
0.3 mi away
Candlewood Suites Phoenix Tempe
Show Prices
Show Prices
Show Prices

Been to Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

Address: 1651 W Baseline Rd, Tempe, AZ 85283-1047
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 52 Hotels in Tempe
Price Range: $72 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites 3*
Number of rooms: 160
Official Description (provided by the hotel):
Perfect for business and leisure travel, we set a new standard among Tempe hotels for hotel accommodations, free amenities and superior service in Phoenix/East Valley-area. Delight in magnificent mountain views. Enjoy nearby ASU, golf courses, renowned attractions, decadent dining, spectacular shopping options and exciting sports events around the Phoenix/Chandler/Mesa/Gilbert area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Shuttle to Sky Harbor 24/7 Daily, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotels.com, Booking.com, Expedia, HostelWorld, Travelocity, Orbitz, TripOnline SA, Hotwire, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Tempe/Phoenix Airport Inn Tempe
Hotel Tempe/Phoenix Airport Innsuites Hotel And Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing