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“Usually good but this time not.” 4 of 5 bubbles
Review of BEST WESTERN PLUS Tempe by the Mall

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BEST WESTERN PLUS Tempe by the Mall
Ranked #16 of 52 Hotels in Tempe
Payson, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Usually good but this time not.”
4 of 5 bubbles Reviewed March 27, 2014

This hotel is normally excellent but on this visit it stunk. The staff got the reservation wrong and would not correct it nor did they seem to care. I have nothing more to say and I have to use 200 characters for this stupid site so I will keep repeating my self to post it. I have nothing more to say and I have to use 200 characters for this stupid site so I will keep repeating my self to post it. I have nothing more to say and I have to use 200 characters for this stupid site so I will keep repeating my self to post it. I have nothing more to say and I have to use 200 characters for this stupid site so I will keep repeating my self to post it.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, April 2, 2014
Thank you for taking the time to write a review regarding your most recent stay with us. My sincerest apologies that our service levels didn't meet your needs and there was a mix up regarding your reservation.

I am happy to discuss in greater detail and find a resolution. Please feel free to call the hotel directly and ask for me. I hope to hear from you soon.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

752 reviews from our community

Traveler rating
    356
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    88
    31
    30
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Petaluma, California
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 23, 2014

Completing a second leg of a girls vacation and stayed here for 3 nights. The service was incredible. The entire staff could not have been more helpful and friendly. The breakfast food service was phenomenal!!! It is close to the 10, shopping, downtown and spas. We had a really great time. The pool area was clean and nice to sit by. No frills but nice. thank you

Room Tip: Rooms by pool have less noise. We stayed on top floor on Priest street. the noise was not that bad...
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cappi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, March 25, 2014
Thank you for taking the time to write a review regarding your most recent stay with us.

We are happy to read that our hotel met your needs for your girls vacation and appreciate your recommendation. Thank you for recognizing our helpful and friendly staff, our great location and phenomenal breakfast.

Next time you are planning your girls vacation please come back and stay with us again.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 22, 2014

A billboard caught our eye as we were driving on the interstate and we decided to check it out. The first night we stayed, the rate was just $99 and a full breakfast was offered. The rooms and accommodations were lovely, the staff charming and it was clean as a whistle, Good food options nearby with a Claimjumpers and Joe's Crabshack within walking distance for a nice meal; Waffle House and Carls Jr. for something less significant. Good enough experience that when we extended our stay in Phoenix, we stayed a second night.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank lalocoloba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, March 26, 2014
Thank you for taking the time to write a review regarding your recent stay with us. It is exciting to read that our freeway sign caught your eye and that brought you too us. However more importantly our clean accommodations, charming staff, and great location prompted you to extend your stay. We appreciate your recommendation and sharing your experience with other travelers.

Please come back and stay with us again when traveling through our area.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Hueneme, California
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 19, 2014

This hotel is a typical airport resort. The traffic is awful but the hotel has done a lot of nice things to it. The breakfast is wonderful and different every day. They have a popcorn machine in the lobby that is very popular. The rooms are very clean and fast food within walking distance.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Anita N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, March 22, 2014
Thank you for taking the time to write a review regarding your recent stay with us. We appreciate the kind words and the recommendation to other travelers. Our popcorn machine is a new addition this season and yes it has become very popular. We are glad that our clean rooms and wonderful breakfast met your needs. Our hope is that you will return and stay with us again when traveling to our area.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oro Valley, Arizona
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed March 19, 2014

Stayed on the third floor and it was quiet. Had a good night sleep. Great shower. All that I asked for. Breakfast was standard fair, Mini omlets and sausage with waffles, which changes daily. Only negative was that the ice machines were not all working and the others were out of ice.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Brandywine71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, March 22, 2014
Thank you for taking the time to write a review regarding your most recent stay with us.

We are glad that our hotel met your needs and you were satisfied with your accommodations and you were able to enjoy a good night sleep. We hope that when you return to our area that you come back and stay with us again.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Texas
1 review
5 of 5 bubbles Reviewed March 19, 2014

My family and I stayed here for 6 nights. We had a wonderful stay. The staff is very helpful and friendly. Rooms are in very good condition and the Breakfast was great. We will certainly stay here again on our next trip to the area. Thank you Memo for being so helpful and friendly. I look forward to coming back and seeing you soon.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, March 22, 2014
Thank you for taking time to write a review regarding your recent stay with us.

We love to see one of our staff members mentioned personally. We will be sure to have Memo read your review and kind words. We appreciate the recommendation to other travelers and more importantly to read that you will certainly stay here with us again.

We look forward to seeing you soon!

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta,
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 19, 2014

Stayed 4 nights in this hotel and all was great. Great beds, breakfasts. Also the breakfast area was open and were able to use the area and tables to visit, play cards etc. Pool and hot tub very clean. Pool not overly warm but once in was good. Very clean hotel. Lots of great places close so able to walk to them.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank tootsieannaAlberta_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, March 22, 2014
Thank you very much for taking time to write a review regarding your recent stay at our hotel. We appreciate the recommendation to other travelers and glad to hear that our amenities met your needs. Specifically the mention of our comfortable beds and great breakfast.

We hope that when traveling back to our area you stay with us again.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Tempe by the Mall

Property: BEST WESTERN PLUS Tempe by the Mall
Address: 5300 S Priest Dr, Tempe, AZ 85283-1049
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Tempe
#6 Business Hotel in Tempe
#6 Family Hotel in Tempe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Tempe by the Mall 2.5*
Number of rooms: 157
Official Description (provided by the hotel):
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. We are a Green Hotel, and received 2015 Green Key Certificate. The Green Key Eco-Rating Program is the first of its kind to rank, certify and inspect hotels and resorts in North America based on their commitment to sustainable “green” operations. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 157 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more   less 
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Also Known As:
Best Western Plus Tempe By The Mall Hotel Tempe
Best Western Tempe
Tempe Best Western

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