This used to be my go-to hotel. I was very satisfied with it. But it was a crapshoot; I had just been getting lucky. Some of their rooms have comfortable beds and some of the other rooms have beds like boards. After speaking with four different people, on the phone and in person, getting conflicting information, turns out, they can't tell you which ones are which when you try to make a reservation with them, and if you end up with a bad bed, they won't budge an inch to comp you anything or apologize. Also, the last time I was there, there was a significant cleanliness issue. Again, no apology, no comp. At least the staff is friendly. The manager, on the other hand is an example of someone who has zero experience in the realm of customer service. He clearly hates his job, or his customers, or both. How he became the manager of a hotel is beyond me. From now on, I'll be staying elsewhere.
- Official Description (provided by the hotel):
- Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. We are a Green Hotel, and received 2015 Green Key Certificate. The Green Key Eco-Rating Program is the first of its kind to rank, certify and inspect hotels and resorts in North America based on their commitment to sustainable “green” operations. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 157 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more less
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- Also Known As:
- Best Western Plus Tempe By The Mall Hotel Tempe
- Best Western Tempe
- Tempe Best Western