The room was really clean, services was exelent going to the hotel from the airport and back, breadfast was very much appresiated the from desk clerk well informed with the area over all a good experience.More
The room was really clean, services was exelent going to the hotel from the airport and back, breadfast was very much appresiated the from desk clerk well informed with the area over all a good experience.MoreShow less
We appreciate you staying with us and your very positive review. thank you
The Best Western Plus Tempe by the Mall was a great hotel. I stayed for 6 nights as I was in Phoenix for a week of training. All of the Staff there was great from the Front Desk to the Shuttle Drivers. This hotel was very busy all week with flight crews, Soft Ball Teams, and others that were there for the same training I was. Everything ran smooth and consistent. The Breakfast which is very important to every guest had everything that a person could want and more with great service. I used the shuttle every single day I was there and all drivers were knowledgeable and took me were I need to be and did it in a timely fashion. Great Job Team Tempe by the Mall I will be referring you to many others that are going to Phoenix for the train course I took part it.
Thank you for sharing your positive experience at our hotel with travelers.
I arrived at Sky Harbor airport at 2:00am. I called for shuttle pick up. ..when the driver came he was very professional, I was on a mobility scooter. He helped me take it apart and load it into the van. I was happy to be his only passenger. As we got closer to our destination, he asked me if I wanted to get something to eat and was kind enough to go through a drive thru for me to grab a snack. When we arrived, he helped me with my scooter and took my bag inside for me. He even wheeled it all the way to the room!
The hot breakfast was awesome! There was make your own waffles along with fruit and whipped cream. There were boiled eggs and cheese omelets and crispy bacon. Cold cereals as well as oatmeal was available. There were pastries as well as bagels and fresh fruit as well as juices, milk and coffee! There was an attendant who kept everything stocked and clean! I was very impressed!
The location...love, love it! Close to restaurants and fast food. Walking distance to the mall! More eateries and movies in the mall! Lots of things to do!
I was having a hard time to get a tour company to accommodate me and my scooter, but was able to get tours set up for my 2nd and 3rd day! My first day was not wasted at all...at least I got to cruise at the mall!
Front desk at check in was very nice also...she tried to help me find a tour company that could handle my scooter.
My room was on the first floor, large and immaculate!
Thank you for your very positive comments about our
hotel and location
My husband and I stayed one night here with our 4 year old while attending the Autism walk last weekend and we absolutely LOVED it. From the moment we arrived the staff was amazing, the hotel was clean and maintained. The housekeeping does a great job. Elliot checked us in and was very professional and friendly and Jessica was also very helpful when we called the front desk or needed anything. We were very impressed with the overall experience. Will definitely be back next time we are in Tempe! :)
Thank you for your very positive feedback
We enjoyed having you stay with us
We traveled from Canada for a wedding.
We we're very impressed with the hotel overall. The shuttle driver Art is a definite asset to the Hotel. friendly helpful and curtious. We enjoyed our stay and would stay again.
Thank you for your business and rating our staff and hotel with the highest rating.
I stayed here because of the glowing reviews here on tripadvisor, but now I do not understand at all why the rating is so high.
It was OK. Nothing special about it.
There was a terrible smell of lacquer throughout the hotel, and it was making us sick, so we had to move to three different rooms until we found one that was at least decent.
The room was clean and quiet. The bed and pillows were not so great. The breakfast was fine.
If I had to stay in Tempe again, I might pick this property if the odor problem got resolved. But I definitely would not go out of my way to stay here.
While the majority of our guests see our hotel as outstanding,
we appreciate the fact that our hotel was " OK" for your stay.
Thank you for taking the time to comment. We appreciate it.