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BEST WESTERN PLUS Tempe by the Mall
Ranked #17 of 52 Hotels in Tempe
South Carolina
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great place to stay!”
4 of 5 bubbles Reviewed May 26, 2011

We stayed here the same time last year. We liked it so well, we decided to stay again this year. The staff is very friendly and helpful. The housekeeping staff always had our room cleaned with beds made and clean towels out when we would come back to our room in the early afternoon for a break in our activities. We will definitely stay here the next time we come to Phoenix.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scrappy06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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760 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • English first
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English first
uk
Level Contributor
97 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
5 of 5 bubbles Reviewed May 19, 2011

Stayed here for a total of three nights in May 2011, its about a 10 minute drive from the airport and is easily found. The reception staff were very friendly and extremely helpful.
The room was large and clean, contained two queen sized beds,plenty of storage and tea and coffee making equip.It was cleaned regularly and towels changed if need be every day,there is a pool and jacuzzi and a shuttle bus to the airport and local hotspots { try the mex restaurant iIthink its called Aunt Chatlitas {best ever}
They also let us have a late checkout on our last day which really helped
breakfast is excellent with a varied choice fresh made waffles yum yum
Would definately stay here again I cannot fault the place

Room Tip: Just Book It
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  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drhawk100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
1 review
5 of 5 bubbles Reviewed May 3, 2011

I love staying here and I do whenever I have the opportunity. From the check in process to checkout, I enjoy great customer service. It is always clean and the rooms are so nicely arranged. The breakfast is also great and talk about variety of items on the menu, they have yummy Mexican bread. Thanks everyone for continuing to make my stays awesome!

  • Stayed April 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drinaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinetop-Lakeside, Arizona
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 20, 2011

We had stayed at this hotel last winter and were enormously pleased with every aspect of our stay. In fact, I posted the glowingest review ever.

This time, we were sadly disappointed. The booking glitches -- the clerk took down the wrong email address and when I finally got my confirmation i found that it was for the wrong number of days -- were neither here nor there. But when we arrived, the clerk rolled her eyes at our hopes for an early check in. We also learned that only one of our two simple room preferences could be met, even though I had booked two weeks in advance. I was told that they consider the preferences mere "requests" and only look at them on the morning of -- because they have lots of other things going on. Clearly guest preferences are not a priority. The clerk gave us four choices: suck it up and see what was available the next day, go somewhere else, have a room on the requested floor with the wrong bed, have a room with the requested bed on the wrong floor. We opted for the third choice. Our room faced an incredibly noisy power plant (something to do with the air conditioning?) and a Carl's Jr. sign that was on all night. So we couldn't have the window open, which would have been OK except that the room had a faint but nasty smoky smell. The sheets were suspiciously rumpled and the one blanket as thin as those sheets. Which was also unfortunate, as the heat didn't work in the room and we were both cold by just before dawn both nights. I know: heat in Phoenix in April! But we were cold, our bad. The morning clerk didn't know whether or not the heat was supposed to work.

We may or may not give this property one more chance on our next routine visit to Phoenix.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyCamper31264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Owner at BEST WESTERN PLUS Tempe by the Mall, responded to this review, June 1, 2011
Our goal is excellent guest satisfaction and service. Please let us know anything we can improve
upon during your stay. Our guests always have the greater ideas for improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montana
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 3, 2011

This is one of those motels that you know has a manager who "gets" what people want in a lodging experience. I've stayed in much more expensive places that I didn't enjoy as much. Nothing fancy or pretentious - just good old fashioned comfort. From the genuinely friendly staff to the above average breakfast to the clean, comfy, and nicely decorated rooms, halls, and lobby it's a very peasant stay. The pool was a popular hangout, probably a little small for the size of the motel. A bigger pool and deck area would make this place perfect!

Stayed March 2011, traveled as a couple
Helpful?
Thank MontanaHikingfool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao Pessoa, PB
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 31, 2011

Excellent service, attentive staff always with a smile. Free breakfast good. Free shipping from / to the airport. Excellent value for money. Good location.

Room Tip: Ask apartment on the second or third floor.
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  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdelJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Dakota
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 30, 2011

We just stayed here during Spring Training. We would definitely stay here again. Hotel is nice, clean, quiet, good breakfast, friendly staff, microwave and fridge in room. Only complaint is that the carpet in our room could have used shampooing. Nice that hotel is so close to the Arizona Mills Mall.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hillstilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Tempe by the Mall

Property: BEST WESTERN PLUS Tempe by the Mall
Address: 5300 S Priest Dr, Tempe, AZ 85283-1049
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Tempe
#6 Family Hotel in Tempe
#6 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Tempe by the Mall 2.5*
Number of rooms: 157
Official Description (provided by the hotel):
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. We are a Green Hotel, and received 2015 Green Key Certificate. The Green Key Eco-Rating Program is the first of its kind to rank, certify and inspect hotels and resorts in North America based on their commitment to sustainable “green” operations. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 157 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more   less 
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Also Known As:
Best Western Plus Tempe By The Mall Hotel Tempe
Best Western Tempe
Tempe Best Western

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